Hometown Tree Experts

Don't believe the Angie's Deal - still doubled that cost.

The week before they came out to look at what work I wanted done and discuss any concerns I might have. I showed him the tree in the front yard and we talked about what limbs I wanted pruned and any corcerns I had. I told them they needed to be carefull of not damaging my neighbors yard as the were working on that side of the tree and they made note of that. They said that the big deal would cover all the work and that they would be back in about 7019 days to do the work. The next week they came out while I was at work and did all the pruning. They cleaned up after themselves; removing all limbs, branches and leaves that they cut. I like the job they did a lot. I will keep them in mind next time the tree needs pruning.

They came out Thursday to give us an estimate to cut the tree down in front of our home and by the time I got home from Work Friday, the tree was gone. No complaints. Quick and painless.

I did not choose to use their sevices - cost too high

The provider was very late - so late I had to call to check to see if he was still coming. But this isn't a big issue, the beltway sucks, so I didn't hold it against him. He gave the quote, explained how his pricing worked, and suggested some other things we could do to maximize our results:cost. Everything he said made sense, and he was very nice and professional. The whole thing took 5 minutes. He said he would charge us $1500 to take out the giant boxwoods (about 20), cut down the dying tree, and cut off suckers on two other trees. The next day, I was emailed a quote. The quote was inexplicable. I think that they actually gave us someone else's quote and didn't change the bottom line. It said the cost would be $1900, then it gave the package price that we expected ($1500) then it said Total Labor and Materials $1500, then the bottom line was over $5400! Even if you add the three numbers together, it didn't equal this. I'm sure that if I had called to clarify, we'd have found out that the price was actually the $1500 that was quoted, but as it was, we decided we would just do it ourselves! My mother drove up with a saws-all and a pickaxe, and a friend brought over a chainsaw. Done for basically free! If i needed someone to come down and remove a giant tree, I'd call these guys back (don't want to blame the provider for an office management issue) - but i'd keep an eye on the paperwork!

The owner of Hometown Landscape & Lawn Service came out himself to do the estimate, which I thought was really nice. He's a very friendly guy. He explained actually what he recommended, but he was very responsive to whatever I wanted to do. He asked him for his assessment, which he gave me pretty good advice. He also suggested things that were kind of a cheaper alternative. He said if we had anything we wanted then while they were there, it was going to be cheaper than if they have to come back some day to do it, which I thought was nice. I still think their price was good. They did a lot for not that much money.

We had two trees with branches that overhung our house. Both trees also had dead branches. We had a third tree that had dead branches. The owner came to prepare the estimate and we negotiated the price. We asked to be notified in advance of the work date so somebody could be home. They came very shortly after receiving our check but they just showed up and we were not home when they completed the job. They left one branch that slightly overhung the house. I called them and spoke to the owner who said the branch was left for balance. He also apologized for not calling us before they came. He offered to have his crew come back at no charge but I decided to accept his advice and leave the branch in place. If I had been told when they were coming, I would have been able to be home and discuss this with the crew. Other than that, they did a very good job and cleaned up all of the branches and leaves that they cut. If they had called in advance, I would have given them an A for punctuality. I gave them an A for price but I would score it as an A-. I believe that their price was very fair for a licensed and bonded company. In the past, I used some laborers who charged less. I decided to pay a little more to get a company that was licensed and bonded. I would not hesitate to use them again and I would recommend them to friends. NOTE: At the time they did my job, they did not accept credit cards but that might have changed.

not bad I like these discounts

I had them come out to look at the project. They called and said they were in the area and asked if they could do the service that day which I agreed to. I thought I was getting 4 hours but they sent 4 men to work for 2 hours to equal the 8 man hours that I purchased. I wasn’t home at the time so I’m not sure of the arrival time to the departing time to make sure it was 2 hours. I purchased an additional 3 coupons from them again and they said they would only honor one additional coupon. I have since cancelled the additional purchase since they wouldn't honor all 3 coupons.

The staff at their company are very friendly and polite, but the tree crew didn't really do a very good or professional job. It was very sloppy work. They didn't completely cut some of the branches.

Man I can't tell you how great I think hometown is the whole transaction was definitely amusing to me . I had a two o'clock meeting with their rep. and I was a little late. When I arrived the rep was in my driveway waiting he got out and introduced himself ( I'm sorry I forgot his name) he asked me what I needed done as we walked to my backyard . I showed him the one tree with a heavy hangover I wanted to eliminate and the three others I wanted trimmed about half way up. He said OK they could do that on my Angie's special we thanked each other and that was that . Our conversation could not have been more than five minutes he ran back to his car and got some ribbons to tag the trees and I went in the house . Two days later I came home and noticed a Hometown sign in my front yard so I went to the backyard and all work was complete . Everything was done just the way I wanted They even cleaned up so well I could not tell except for the new look that anyone had even been in my yard . Thanks for the great job and experience I will be calling on Hometown again soon for another project.

No details as I didn't use the company. Contacted another company not on Angies list and received a better cost so used the 2nd company. Hometown were responsive and received the quote quickly given the circumstances of the June 2012 storm.

Lots of delays, but quality work in the end. I called them and set an appointment, which was hard to get with all of the storm damage in the region. Took 3 weeks for them to show up, they missed the appointment, and then came back a week later. I accepted the bid, and then had to hound them to show up. Schedule, re-schedule, and re-schedule again. When they did do the work, they neglected to split the wood. When all was said and done, it was great, but took a serious effort to get it there.

They did a very good job; however, I would like to mention one thing. It is about how they deal with their clients. They could improve their communication skills. First, I wanted to know if the Big Deal they were offering could be applied to the tree removal.They needed to answer my question before I bought the deal. It took three days for them to reply my email. It seemed that the person who had direct contact with customers did not have knowledge or authority to answer any questions. The person sent email back to me stating " let me ask John". John was not able to get back with me right away. Second, I told them to let me know the work date prior to the tree removal so that I could notify my tenants, but they ignored my request and removed the trees. My tenants did not complain. It must have been a big surprise for them since one of the big trees was standing very close to the house. Lastly, when the final bill arrived, they forgot to subtract about $200 that I saved by buying the Big Deal. Overall, they did an excellent job. when I went to the property, the site was neatly cleaned. They could be an AA rated contractor if they communicate better with their customers.

I've received email responses in a very timely manner. The delay in service was because of my need to reschedule. They've been very accommodating to my changes. I expect the tree service will be very professional.

It was fantastic! I was able to get all the stumps removed in time for Mother's Day as I was worried kids would go into my wooded area and impale themselves because there were so many random stumps everywhere. I didn't need to be home while they worked and only took off work for the estimate. Mother's Day was a safe experience for all because of the stump removal. I can't thank them enough for their prompt and thorough work! I highly recommend them to anyone and plan to use them again for tree removal and a cement path.

The contractor sent someone to look at the property and provide an estimate on accomplishing the work. We have many trees on the property, and none of the lower branches were ever trimmed. Additionally there was a large diseased tree that needed to be removed. I described the work, and the technician offered some suggestions on the trimming along with a gross estimate on the cost for the job. A written proposal arrived a few days later. I accepted the proposal and applied an Angie's List Big Deal coupon for $500. This lowered the overall cost to $585. The company indicated they would contact me for a scheduled date, and that no one needed to be home. It was well over six weeks before the company provided a date to do the work. I had called on two occasions, and they indicated there were a number of requests before mine, but I was in the queue. After the date to do the work was set, the contractor arrived on time. They did an excellent job with the trimmings, removed all debris, and offered to leave sections of the large tree for firewood (we declined). The workers were professional and very cordial. I do recommend the company and would use them again. The only negative is the amount of time it takes to obtain the services. However, this is a very minor complaint with their overall service.

They did a fantastic job in all of the tasks. They were very efficient in what they did. They cleaned up so well such that one would never know the area had been worked on.

will update when the work has been done

Very professional, good execution, and good cleanup.

I had emailed the company after i bought a Big Deal. We set a date at 1 o'clock for someone to come out and actually do the tree trimming and it was confirmed by the service providers office. They came out today and they sent no crew, and the gentlemen that showed up said he was a sales men and I would have to pay another hr to get the work done at $400. The man again just stated that he was the salesmen.

Nice job. All ended well. One trip back to complete the job. I am pleased with the results.

I had them come to my mothers home after a storm to get some lower branches away from my mother's home so they wouldn't fall on her home and cause damage. He came in at less than half the price than other companies bid and then the Deal helped out even more.

The team arrived early and ready to work. They worked mostly while I was away. They removed 4 extra large Holly trees and One very tall, extra large tree, of which required removal and re-establish of a very long chain-link fence. Also, a medium sized yellow bush was removed. This took great skill and strength. Upon my return, most of the work had been done. The workers were grinding up the roots of the trees. They left no traces of the trees. And, we were thrilled to see the "before and after".

I felt like I got fair, competent, straightforward advice and that the work was performed to my satisfaction. thank you!