Window World of Washington DC

BUYER BEWARE!!!! I went with Window World because 2 of my friends recommended them. I am truly sorry that I did. My windows were installed yesterday and the installation went okay and the 2 guys were friendly but they did not speak English. That was not a problem until the job was complete. The foreman, who spoke a little English, could not answer any of my questions so I figured I could call the office to get clarification on the warranty and aftercare (maintenance, caulking, issues). I was also surprised that there was no final inspection of each window. I asked him to do that with me but he did not understand. I filled out his survey and gave him a good score, which I shouldn't have done. Hindsight - I shouldn't have signed off on any of the work. When they left, I did a visual inspection of each window and found that one of the screens was ripped and separating from the bottom corner. I immediately called and spoke to Steve. He said he would call me back. (This was at 12:00 noon yesterday and I still haven't had any resolution). Upon further inspection, I could tell the caulk that was used is very low grade caulk, especially on the outside of the window. I've had windows installed before and both times the installers used a really thick clear plastic caulk on the outside of the window. These guys used a really small bead of white caulk which is still very wet. I honestly don't think it is weather proof or good enough to withstand the elements. I then decided to make the best of it all and hang my blinds back up but to my amazement, there is no way I can hang them back up. I have custom made inside mounted blinds and there is no way to hang them. The windows are literally installed flush to the trim with no header to accommodate inside mounts. The blinds cost me a good bit of money less than 2 years ago and now they are now nothing more than expensive firewood! I would assume that someone during the sales process, the measurement process, or the install process could have mentioned that. The sales guy and the measurement guy could see I had inside mounted blinds. I would not have gotten new windows, at least not with Window World, if I would have known inside mounts were not going to be possible or that they only knew how to hang a window flush to the trim. I've been told that there is a way to install new windows and allow for an inside jamb. They just did it the lazy way by sticking it right up to the inside jamb. It is now over a day since I called and spoke to Steve and complained about the broken/separated screen. I also emailed Chris, who sold me the windows and as all as he did was forward my email to Steve. Steve did email me back this morning giving me a choice of dates and I quickly responded to him. That was at 10AM this morning and no response or confirmation of when they will be back. It's not like I have a job or anything to worry about working around (insert sarcasm). Honestly, they could care a less about my time. One final note, the windows are very cheaply made. I got the midgrade and the screens are like paper and flimsy as h***. The glass on the windows does not keep any heat from the sun out (I should know - I don't have blinds!), and the windows do not easily go up and down. I have to physically force one of them to go up and down and another one of the windows has a hard time staying closed at the top once you unlock the window. I have to hold it up and in place to lock it. These are very cheap and not worth what I paid! Again, BUYER BEWARE!

Earl is a little pushy and a bears keeping an eye on. I paid the deposit for three windows, when they arrived, one was the wrong size. I refused to sign their work order completion and they have not yet been paid in full. I would like them to finish the job. There is no effort made by them to give me a work status and I'm considering contacting the AG

This company used to be good. Has changed owners multiple times and is now unreliable. I’ve been put on the schedule multiple times with no follow up when I called they say I was not on the schedule. I’ve been trying to resolve an issue for almost 2 years. I would definitely go a different direction

The worst customer service experiences I have every experienced. Order was placed back in November and they did not give any updates for over 3 months. We tried to contact them multiple times and they never returned my calls. After threatening to cancel the basement door repair they finally got back to me. Door was apparently lost in shipment. A new door was then ordered. During this process they tried to tell me they contacted me multiple times which was not the case. They apologized and offered me a discount on the final installation of the door (in hindsight, should have cancelled the order). Upon installation, I was not given a receipt after signing for the completed project which was odd. Turns out they had a typo on the receipt and what I signed for was not the amount I had left to pay. They then charged my account without the told discount. The entire process was a nightmare and we are still waiting for them to give the discount, as they contacted my wife for payment and charged full amount left on contract. I would avoid Window World Frederick, as the communication issue between every single department are glaring. It is the only place we have had work done that seemed to purposely go out the way to make the experience miserable.

Windows World offered the right and most reasonable price. They installed the windows beautifully. What I really liked about Window World in addition to the price, the customer service and sales representatives were very responsive!