Find top-rated Pros in your area
Enter a zip code and get matched to businesses near you.
The Cleaning Authority - Frederick
Maid Service, Post Construction - Clean-up, Ducts & Vents - Clean,
About us
Looking for a Housecleaner in the New Market, Maryland? Become another satisfied customer of a locally owned and operated house cleaning service in Clarksburg, MD. Since our opening in 2003, we have diligently served Frederick and surrounding suburbs. Our products are safe for kids, pets & our planet. We use Green Seal Certified chemicals, HEPA filtration vacuums and microfiber dusting cloths. Our housekeepers are screened, verified and insured. Our house cleaners are routinely surprise inspected. Whether you are looking for housecleaning service in Hagerstown, MD or house cleaners in Middletown, Maryland, we are here to serve you. Stop coming home to a second job. Contact us today for a free estimate!
Business highlights
23 years of experience
Services we offer
Commercial & Industrial Cleaning., Residential
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
3.924 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 42% | ||
| 29% | ||
| 13% | ||
| 8% | ||
| 8% |
Showing 1-24 of 24 reviews
Tara R.
Feb 2018
One of the cleaning woman stole medication.
Response from The Cleaning Authority - Frederick
"[Member Name Removed], I'm very sorry that your medication went missing. We do thorough background checks on our employees and we monitor them closely. Shortly after your reported incident one of the employees was let go for suspicion of theft. We do no tolerate that kind of behavior and I'm terribly sorry that we didn't catch it sooner. We clean a lot of homes and these types of things do not happen often. When they do occur we take them very seriously and we takes steps to make sure it doesn't happen again."
Talisha R.
Apr 2017
I had a contract with them but I recently terminated it. They did a good job and they were affordable, but there were a few things they hadn't done. Like, I needed some organization. I have five kids, there's two adults, and a big house. I needed them to put stuff away. The way it worked out was we had to clean up before the cleaners came. I'm saying the place should be a complete pigsty when they come over, but whenever they came over it was like a big to-do -- clean up for the cleaning service! They would send one lady of over, she would do a little bit of organization. If she found a book, she would put it in the bookshelf, she'd pick up dirty clothes and toss them in the hamper, but you know, I expect her to do that. They she got pregnant and they let her go and sent other teams over. I really needed their organizing. I've looked for a nanny, but they're really high. They want like $35,000 a year, the want to earn a decent salary, but I've only got one small child that's not school age. So, it's a difference of $1800 a month versus $800 a month. With a cleaning service, they just charge $115 to come out every two weeks. It's still significant, but it's less than paying a nanny. I might look at it again. I would recommend them, they are a good company.
Barbara M.
Jan 2017
It was excellent. They were thorough and complete! The house looks wonderful! They definitely went above and beyond! I would definitely recommend them.
Alex M.
Jul 2016
They do a good job and are always on time and professional. The main office is very responsive. Fair price for a good clean. For the inside of your windows or glass doors you're on your own, but a good general maintenance cleaning overall.
Catriona D.
Jan 2016
Brian and the teams he has working with him are fantastic! Brian has always been super responsive if an issue happens to come up. In the 4 plus years I've used them, I had one issue with the kitchen floor and he sent a team out within 1 business day to redo it. I just wanted the team to know for next time but he took care of it immediately.
ROBERT C.
Aug 2015
unknown
Sue D.
Apr 2015
they did very well on most everything except the floors. no matter how many times i complained, the hardwood floors and kitchen tiles were never clean. if water splattered onto the surface, the paper towel used to dry it would show dark gray. they acknowledged that floors were their number one complaint, but it didn't seem to spur them on to improve on that front. my household is just two people, so it isn't as tho it got lot of wear.
Response from The Cleaning Authority - Frederick
"Thank you for taking the time to provide a review. We have taken steps to address floors concerns since you stopped the service two years ago. We have purchased new mop heads that are more abrasive and do a much better job. We have also changed our floor cleaner. One of the challenges of being an environmentally friendly company is that we can't provide harsh chemicals which are sometimes needed for floors. However we are always happy to use anything that the customer would like to provide. If you ever change your mind and would like to give us another try please just let me know. Thanks, Brian"
Robert R.
Mar 2015
The initial cleaning was great, primarily because of the people they sent out to do the cleaning. When we tried to get the same person, we were told that we could only get that person if we signed up for a much more frequent cleaning, which we did not need (there are only 2 of us in the house). We did agree to try a few of the other folks they had, but their attention to detail just didn't match the initial cleaning and crew so we did not have them return. We are still looking....
Response from The Cleaning Authority - Frederick
"[member name removed], I'm sorry that you had a disappointing experience with my service. I wish I could recall the exact conversation that we had but it has been over a year since we cleaned your home. I do not know the exact reason why I couldn't have that same team come back on a regular basis but I can venture a guess. We only perform every four week cleans earlier in the week. My guess is that we couldn't have the same team come back because their only availability on a regular basis would have been later in the week. If you switched to a bi-weekly cleaning we could have moved you to a later in the week clean where that team had an opening. We try do a good job with team consistency even for our every four week customers, it just happened that the team you wanted didn't have the availability. We do have a satisfaction guarantee and we would have been happy to come back out and take care of any concerns. My apologies again that you didn't have a great experience with my service. If you are up for giving us another try please give me a call."
ROBERT C.
Dec 2014
unknown
Response from The Cleaning Authority - Frederick
"[member name removed], thank you very much for the feedback. I'm glad that things are going well overall. I would like to look into your team inconsistency but I can't seem to locate you in our system. You are welcome to email me directly at [email protected]. We can't always guarantee the same team but it shouldn't be a different team every week. Thanks again for your feedback and I look forward to hearing from you!"
Robert S.
Jun 2014
unknown
Sarah K.
May 2014
I have cleaning done every other week. They do probably as well as any franchise cleaning service. Some teams pay more attention to detail than others. I do like that they have quality control people and if something isn't done right either the team returns to fix it or someone else comes back. Their weakest area is changing the bed linens. Much of the time it is obvious that a rush job was done because often the pockets of the fitted sheets aren't snugly on the corners of the mattress and often the flat sheet, blanket, and/or the bedspread is on lop sided with one side hanging down the side of the bed noticeably longer that the other. It would be my preference to have the same team every week and the same time slot, but when I requested a particular team I was told in order for that to happen the time slot couldn't be guaranteed. I gave them a C for punctuality because generally they arrive in the ballpark of 9:45 - 10:15 but there are occasions when they don't show up until much later.
Lois L.
Sep 2013
First off, when the manager came out to do an evaluation we went over in detail the health issues of two members in this household. For one, whoever came into our home could not be a smoker (which as it turns out seems to be a problem in this business, but I cannot figure out why since if you are cleaning someone else's home you need to not reek of smoke or perfumes since so many people, especially the elderly, have respiratory health problems; so if anyone knows of someone who cleans, AND steps up on a stool to clean higher areas, let me know!!!!!), and second, on the day the crew came out they were asked not to wear any perfume or cologne. No problem, said the manager. Also, No Problem regarding not reusing a cloth or feather duster used in someone else's home. This is just gross. I heard a lot of, No Problem. So a date was scheduled for a woman to come out. Someone who did not smoke and would not wear perfume that day. She was supposed to arrive after 11 am. She arrived a little after 9 am. Since I am handicapped I was unable to not only answer the door, but to make sure she knew what needed to be done. My husband had to stay home until I was well enough to even get out of bed and to make sure it was done. She entered the bathroom, still wearing her street shoes, and began to clean. She stepped into our bathtub still wearing her outside shoes. Very unprofessional (as another cleaning service told me). I will say that the hall bathroom toilet was spotless, but that was not all that needed to be cleaned. She did scrub the glass doors to the tub/shower, but not very well. I was told that they would use their own super-duper cleaning agents to clean off the mineral deposits on the door (we have a well) but they did not. Later we learned that we were supposed to supply these, and we would have had she asked for them. She swabbed the sink down, wiped the mirrors and sort of washed the floor. That was it. She was also supposed to clean the woodwork, dust the cabinets and trim, and clean the entire tub/shower area. She did not do those either. But what sent my husband over the edge was when he saw her toss her own feather duster/cloth duster, and on to our hallway floor right outside my bedroom door! This company also claims they do more than all of the others, but if they do not get up on a step stool (I asked about this and never really got an answer) to get to higher areas how do they clean these? Is there a worker there who is 7-feet tall and wears 6-inch heels? Ridiculous. Anyway, other than the toilet, nothing else was really cleaned much at all, or at all even, meaning they were fired after one visit. How can you clean a tub/shower area and not clean the tile work? We then ended up having to clean all of this ourselves since the day after she came someone was coming by to refinish the bathtub (is this why she wore her outside shoes inside our home?). And the manager told me that they wore booties inside client's homes, but we never saw any).
Response from The Cleaning Authority - Frederick
"I’m sorry to hear you were unhappy with our service. It is always our mission to provide all customers with the highest quality of service at a reasonable price. That’s why we offer a satisfaction guarantee so if you are ever unhappy we will return the next day and reclean the area. We offered to fulfill our satisfaction guarantee but you declined. You are correct that our team showed up earlier than we discussed and I apologize. To address some of your concerns, we are an environmentally responsible cleaning company and our products do an excellent job of cleaning and protecting the surfaces of your home, however, if your home has stains that are too substantial and require customer supplied products to remove it, we require the homeowner to supply the product, as we discuss in the in-home estimate. In addition, the cleaners are required to wear soft rubber sole shoes that are safe for the interior floors of your home, when they do wear shoe covers they are required to remove them before stepping into a bath tub for safety purposes. All of our cleaners are professionally trained, bonded and insured, so it is unusual for us to receive a response such as yours. Again, I’m sorry you were dissatisfied, and wish you well in the future. Due to your specific and unique cleaning needs, you may want to consider hiring a commercial cleaner with hospital experience."
Claire A.
Feb 2013
I have the service on a monthly basis. This was the first of 2 initial cleanings. It was good and much attention was paid to all the details as would be expected on the first time. There were 3 people for about 3 hours. The second cleaning there were 2 for 2 hours. It was not near as good as the first cleaning. I called the company and sent an email in regards to the areas I was disappointed in. We reviewed the contract and what was covered and what was not. On the third visit a new team of 2 was sent. They were here 2-1/2 hours. The owner came and inspected the work after completion. They did a very good job and I was pleased. I do however think that it takes more than 4 hours to do a good job on my home even though the whole house is not cleaned. I do feel you have to let the owner know is you are dissatisfied. He will make sure the job is done right. If you do not express your dissatisfaction, no one will know something needs to be corrected.
Grace H.
Jul 2012
They are eco-friendly and the same team comes every time. I have been very happy with the service they provide. They are honest and I can't think of anything bad about them.
Linda K.
Jun 2012
They are very good. They are very thorough. They leave me a written list of what they do, and what they are going to concentrate on the next time. I can write down anything that I would like them to extend to or add to that they don’t normally do. They usually don’t send the same people every time. It is usually two to a team, but the team is not always the same. I think that I am getting very good service, especially after talking to some colleagues about the kind of service they were getting. I think their price is pretty good. I had a couple of people come out and give me quotes, and their quote was good, and then after using them, I am happy with the price. They do a very good job. I have a dog, and there are no white hairs left once they leave. They are definitely responsive, and always on time. They are very professional, and very friendly.
Lynda B.
Jun 2012
They're punctual. They accommodate me and my big dogs. They're not as thorough as they might be sometimes. I occasionally find things that aren't done. If you stay with them and make comments, things might pick up.
Lynn B.
Mar 2012
I use them regularly. Multiple people come out and it's $87 every 2 weeks. I signed a contract for year. They do an okay job. I'm just happy someone is there to do it. I thought I would give them a try. I give them high ratings and will continue to use them.
Robert M.
Feb 2012
Over the 15 months I had the service come every other week. It started with 4 people spending 4 hours to get the house in shape - that was great. It then went to 3 people spending 4 hours - that was nice. Next it was three people spending 3 hours - adequate to keep the house clean. After about 6 months, they were down to 2 people spending three hours - starting to miss areas each cleaning. After a year, they were down to 2 people spending 1 1/2 hours - not nearly enough time to keep the house clean. The floors are swept and vacuumed and the furniture is dusted but I have cob webs on the mantle, cealing fans, shelving, and baseboards. I have mold growing in the showers and dirty hand prints all over the walls and door frames. I left a throw pillow lying in the middle of the floor and they didn't even pick it up. They vacuumed around it. My payment has never been a day late and is still the same amount as when I was getting 3 people for 4 hours. I am not the kind of guy that wants to walk around behind the cleaning lady to tell her what she missed. I believe the ladies would have done a fine job if they had been scheduled enough time to complete the work.
Julie H.
Jan 2012
I trust them and have never had anything broken. They are very friendly with my dog.
Melissa G.
Jan 2012
They honest, thorough, and dependable. They are also flexible, if I don't need them for a week it is no problem. They are also very good with my dogs and pets.
Linda K.
Nov 2011
They do an excellent job in all ways. I will continue to use them in the future.
Jacquelyn C.
Sep 2011
There were problems from the start. I knew they wouldn't move furniture, but they wouldn't even move the trash can to clean up coffee grounds! Despite being on the list of tasks to be performed, the baseboards were never cleaned, and neither were the windowsills. We complained and an employee came to inspect our house and agreed that based on how the home looked there was no way some of the tasks had ~ever~ been performed, even though the company had been cleaning our home for close to six months. They promised to come back and thoroughly clean everything. They did come back, but it was still simply awful. There was tomato sauce splattered on a cubard door and stink bugs on the windowsill! There was a paper towl and wads of dust under an end table! I called to tell them that we wanted to discontinue the service, and immediately hired anohter firm Lillys (whom I love!!!!) When Lilly's cleaning service came out they said that any Lilly's employee who left a home looking like that would be fired immediately. (And having used them now for several weeks I believe them.) Anyway, the worst of it is, now the Cleaning Authority wants us to pay them $150 for an early termination fee! We explained that we weren't "terminating early" but that we were firing them for non-performance. If anything WE should get money back for services they promised but never delivered. We even offered to pay them $50 in good faith, but they said, NO, $150 or we sue you. Just too, too awful. The only good thing is that if they hadn't been ~so~ awful I never would have found Lilly's which is truly an amazing cleaning company.
Response from The Cleaning Authority - Frederick
"All prospects of The Cleaning Authority have two options when they sign up for service. One option is an open ended agreement with no commitment of how long you must keep the service. Our other option is a 12-month agreement which has a $150 early termination fee if you decide to discontinue service for any reason within the 12 months. As a part of signing up for a 12-month agreement, customers are offered a discount on their clean price. The $150 fee is to cover any cost we would incur if the customer were to terminate earlier than a year. During the 18 cleans she received, she saved approximately $230.00. We pride ourselves on training our employees to provide a detailed and thorough clean in every home. With that being said, we received one complaint out of the 18 cleans we performed for her. When the customer called with concerns after her clean on 8/9 I offered to come out and reclean any areas they were unhappy about. She did not want us to come back and redo the areas instead she just wanted to stop the service. I told her that it was up to her, but I would like to come out and reclean the areas to see what we missed. I then reminded her of the $150 early termination fee. She got very upset and said she would get back to me. The next phone call I received was from her husband. He informed me that if I let him out of the $150 early termination fee that he would actually refer my service to other potential customers that did not have a house as old and had to maintain as his. He then stated if I did not let him out of the $150, he would not only NOT refer me to potential customers, but he would actually go out of his way to bad mouth me to as many people as he possibly could. The Cleaning Authority currently has over 450 happy customers, more than half of which have been with us for more than a year. We consistently are receiving praise and thanks and are very unhappy to hear about their dissatisfaction. At the same time, we feel as if we did what we could to remedy the situation and unfortunately they would not allow us to come reclean the areas of their home. We would still be more than happy to reclean for them. As far as the termination fee, they knowingly signed a 12-month agreement and therefore we are expecting them to pay the fee per that contact. It is my opinion, that there review on Angie's List is the customer’s way of following through with his threat and attempting to bully me into waiving the fee while at the same time tarnishing my businesses good standing. Brian Dills-Owner"
Linda B.
Feb 2011
We have been using them for over two years. They come out once a month. It's a family-owned company. I have never asked them to do anything in particular, but I think they would if asked. They will be coming out tomorrow. We are fairly pleased with them. We recently had some concerns and they addressed it right away by changing the cleaning team that used to come. They were very responsive. We think it is going great now. Their work is never as perfect as I want it to be, but it is better than if I would do it myself.
Lynda B.
Nov 2010
I have a one year contract with Cleaning Authority that stipulates a cleaning every-other week. It also stipulates that I will have the same team do the cleaning every time. The company has been very good about scheduling around holidays so that I receive service every two weeks. By contract, the cleaning is to be perfoirmed by the same team each time. This re quirement has not been met. This has resulted in some unevenness in the quality of the work. It has also meant repeating reminders reminders and instructions.
Licensing
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.
*Contact business to see additional licenses.
FAQ
The Cleaning Authority - Frederick is currently rated 3.9 overall out of 5.
The Cleaning Authority - Frederick accepts the following forms of payment: CreditCard
Yes, The Cleaning Authority - Frederick offers free project estimates.
No, The Cleaning Authority - Frederick does not offer eco-friendly accreditations.
No, The Cleaning Authority - Frederick does not offer a senior discount.
No, The Cleaning Authority - Frederick does not offer emergency services.
No, The Cleaning Authority - Frederick does not offer warranties.