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Spectrum Carpet & Restoration Services

Founded 1986 • With Angi since September 2005

4.9

(65) Verified Reviews

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Business Details

Phone Number

Address

5744 Industry M

Frederick, MD 21704

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Description

We are a locally family owned and operated business since 1986 and a member with the BBB & IICRC Certified. We come highly recommended by Gladhill Furniture, Routzahn's, Stroup Flooring, Kehne's Carpet One and many local realtor agents in the area. We work with all major insurance companies and

Verified Reviews

A few reviews for this pro...
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Ruth C.
5.0
04/10/2018
Excellent job! My white carpets look fantastic after the cleaning. Ryan Christopher did an awesome job with all our white carpets including the basement stairs that can be quite difficult to clean. I will definitely use Spectrum again and Ryan, if possible. Thank you, Ryan Christopher, for a job well done!
Description of Work
Carpet cleaning 3 bedrooms, hallway, 2 stairways
Category
carpet cleaners
Jill S.
5.0
06/22/2017
These guys were great! They were professional, polite, and took their time to thoroughly clean our carpets and tile in our new house. The kitchen tile grout went from black to white, it was amazing to see the difference. The carpets, which are 17 years old, look almost new again, and they were able to remove some very tough stains. All of the crew was friendly and courteous, as well as knowledgeable about their services. I highly recommend Spectrum for quality carpet and tile cleaning with exceptional customer service.
Description of Work
Carpets cleaned, tile floor and grout cleaned
Category
carpet cleaners, floor cleaning
Teresa J.
5.0
03/16/2017
Beautifully . Efficient , professional, friendly gentlemen. Fantastic results from equipment, product, performance, clean up. I couldn't be happier. Cost was a little higher because I opted for the scotch guard protection. Good idea.
Description of Work
Carpet cleaned in three large rooms and 12 stairs
Category
carpet cleaners
Diane C.
5.0
11/14/2016
Great job. My carpet looks brand new. And the technician, Josh, was very nice and very efficient.
Description of Work
Cleaned family room wall to wall carpet.
Category
carpet cleaners
Alysia K.
5.0
10/25/2016
They did a fantastic job. Would definitely hire again!
Description of Work
Carpet and area rug cleaning
Category
carpet cleaners
William C.
5.0
09/26/2016
Job went well. No complaints. Would use them again.
Description of Work
Had one bedroom cleaned and all the stairs and landings.
Category
carpet cleaners
Ashton G.
5.0
04/08/2016
Jim and crew were fast efficient and very helpful. Jim is so caring towards his clients.
Description of Work
Water leak clean up rip up carpet set fans & dryers.
Category
plumbing, upholstery cleaning
Gretchen G.
5.0
03/10/2016
We have used Spectrum Carpet for several years now. They are on-schedule, incredibly friendly and professional and do a beautiful job. We have a house with pets and children and Spectrum has had great success in getting stains out that looked daunting. This particular trip was to remove food coloring stains from our carpet after one of our kids tripped with a full cookies sheet of freshly decorated cookies. Everything landed upside down. I had my doubts about red and green food coloring coming up but it did - can't even tell! Thank you Spectrum!
Description of Work
Removed food coloring stain from carpet
Category
carpet cleaners, carpet installation, flooring contractor, moving companies, real estate agents
Alison S.
5.0
01/30/2016
We are always pleased with Spectrum and all of their services. Very professional. Very timely. Very accommodating. I would definitely recommend this company.
Description of Work
All bedrooms cleaned. Stairs and living areas cleaned
Category
carpet cleaners
Jeanine H.
5.0
01/18/2016
My area rugs are 100% wool, fairly thick, and brightly colored. I was a bit worried about the colors fading with washing, but the carpets are about 9 years old and really needed to be cleaned. I was very happy with the results--the carpets are clean, bright, and fresh. There is no chemical odor or anything. I am very happy with Spectrum and will definitely use them again.
Description of Work
Spectrum cleaned two area rugs for me.
Category
carpet cleaners, flooring contractor, alterations, oriental rug cleaning
Ann M.
5.0
11/23/2015
Severe stain was removed completely. He coated the almost removed stain and did my carpet area. Having the chemical sit for a little bit allowed time for it to break down, allowing it to be completely removed. All those years of experience allowed my sofa to be back to original color. THANKS!
Description of Work
2 love seats with 3 cushions (both front and back) spot cleaned carpet from the hallway to the dining dining area.
Category
carpet cleaners, carpet installation, flooring contractor, moving companies, alterations
John J.
5.0
10/25/2015
When I initially called they were very efficient and prompt in setting up an appointment on very short notice. They called me when they were just 15 minutes late and did an excellent job in protecting the rest of the house during cleaning. They finished ahead of schedule and my wife is delighted with the outcome.
Description of Work
Steam cleaned our bedroom carpets
Category
carpet cleaners, flooring contractor, house cleaning
F M.
5.0
09/02/2015
Josh was on time, polite, willing, and very professional.
Description of Work
Carpet cleaning of living room, dining room, hall, and 2 bedrooms.
Category
carpet cleaners
Larry W W.
5.0
06/26/2015
Joshua Lawson was on time and did an outstanding job. He explained everything to me.
Description of Work
Carpet cleaning. Removed blood stain also.
Category
carpet cleaners
Stan S.
5.0
01/28/2015
Owner visited to give advice. Technician made sure I knew the procedure. Very efficient.
Description of Work
Shampooed basement carpet.
Category
carpet cleaners
Ellen M.
5.0
01/21/2015
Spectrum was on time and did an excellent job. The work was done by 2 technicians over a 3 hour period.
Description of Work
Clean utility room and basement bathroom to get rid of mold. Cleaned carpets throughout home.
Category
carpet cleaners, house cleaning, mold removal
Melinda B.
5.0
01/15/2015
The driver called and told me time of arrival was courteous and prompt - asked me whether I was satisfied half way through with the quality - was careful moving my belongings for clearance and returned everything to its proper place.
Description of Work
Cleaned slip covered liner for sofa and windback chemille chair.
Category
upholstery cleaning
Eileen M.
5.0
01/12/2015
They did a great job. We're very punctual.
Description of Work
Cleaned large oriental carpet
Category
carpet cleaners
Carol C.
5.0
01/10/2015
Carpet cleaner was on time and very professional.
Description of Work
I had the wall to wall carpet in y guest bedroom cleaned.
Category
carpet cleaners
Sheri W.
5.0
11/08/2014
I called on Tuesday 11/4/14 to get a price and schedule service. The person I spoke to was courteous and knowledgeable. I scheduled service for 11/8/14 at 9:00am. At exactly 9:00am this morning, Josh arrived and got to work. He was very good at his job. We will definitely use Spectrum in the future and recommend to our friends.
Description of Work
Cleaned carpet in one room and stairs.
Category
auto detailing, carpet cleaners, carpet installation
Peggy R.
5.0
08/28/2014
The tech arrived on time and was done about 1 hr later. As a bonus he cleaned the carpet treads on our stairs.
Description of Work
Cleaned living room and hallway carpets.
Category
carpet cleaners
Carol D.
2.0
06/17/2014
It was just awful. The carpets were in worse shape after they left. It took 3-4 days to dry. We had some minor pet issues and that just made it worse. We finally just had to rip the carpets out ourselves, and now we are getting new carpets installed. It wasn’t that much of a space, and it was just two bedrooms and a couple of stairwells. The price seemed okay. I shouldn’t have to pay all that money to get them clean and I shouldn’t have to rip them off. The technician was very nice, very punctual and patient but he seemed to be in a hurry. He was very pleasant and just nice.
Description of Work
I used Spectrum for carpet cleaning.
Category
carpet cleaners

Service Provider Response

First, let me apologize again for the bad experience you had with our company! The day you had your carpets cleaned the technicians wife was in labor having their first child therefor he rushed to finish his jobs so that he could leave work, which is not an excuse! Due to the fact that he did not follow company policy, rushed through a job and did horrible work he is actually no longer employed with Spectrum. We strive to put our customers first in all instances that is why Diane did a follow up call with all his customers that day to see if they were satisfied. At the time of the call she did apologize and ask if we could schedule a time for the owner to come look at and re-clean the areas that you were not satisfied with but the offer was turned down. It's not often our customers have any complaints or problems with carpets not looking good, being to wet, not drying fast enough or any other issue, but when we do Jim (owner of Spectrum) does what ever it takes to correct the problem immediately. Spectrum has been in business for almost 30 years and we still remain a local family owned company and we strive to put each and every customer first!! I do hope you were satisfied with the other rooms of carpet, loveseat and chair that were also cleaned that day, as I do see your work order was for 4 bedrooms, loveseat and chair. If there is anything I or Jim Christopher can do to help resolve the situation please do call us to discuss the matter further. Thank You, Jamie- Office Manager
Alison S.
5.0
06/10/2014
Spectrum has always been professional and does an outstanding job on every visit!
Description of Work
Carpet cleaned house wide
Category
carpet cleaners, floor cleaning
Steven K.
5.0
05/24/2014
Jim did a good job cleaning the carpets and explaining the process.
Description of Work
Clean Carpets
Category
carpet cleaners
Jennifer W.
5.0
04/23/2014
I was impressed with how fast Robert and Mike were able to remove flooring. Jim has a great crew on his hands and I would use them again if needed.
Description of Work
Basement flooded. Spectrum came in and metered flooring and walls to find moisture. They removed flooring that was damaged and all debris. They even packed up my kids toys to keep them from getting damaged. They brought in industrial fans and dehumidifiers to remove all moisture. Robert and Mike were professional and friendly which made this difficult experience a bit easier to get through.
Category
carpet cleaners

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    Offers Coupon

    Business Highlights

    Emergency Services OfferedEmergency Services Offered
    Carpet Cleaning
    Upholstery Cleaning
    Flooring Sales and Installation
    Carpet Sales and Installation
    Oriental Rug Cleaning
    Floor Cleaning and Waxing
    Alterations/Sewing/Decorating
    Bonded
    Insured
    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves.To find more licensing information for your state, visit our Find Licensing Requirements page.
    General Information
    Free Estimates
    Yes
    Eco-Friendly Accreditations
    Yes
    Payment Options
    Check, Visa, MasterCard, American Express, Discover, Financing Available
    Senior Discount
    5%
    Emergency Service
    Yes
    Warranties
    All work is 100% satisfaction gauranteed

    Services Offered

    Our certified technicians are experts in carpet & upholstery cleaning, discoloration and stain removal, ceramic tile & grout cleaning. In plant Oriental Rug cleaning; hand-washing, decontamination, post-detailing and Scotchgard with free pick-up and delivery! 24/7 Emergency Water, Fire & Smoke Restoration! Ozone treatments for smoke & odor removal, post-construction, content and trauma clean up. Mold remediation, moisture detection and monitoring with the latest state of the art equipment.

    Services Not Offered

    We are not a carpet and flooring retailer. We do not sell, install or stretch carpeting.

    Frequently Asked Questions & Answers about Spectrum Carpet & Restoration Services

    How is Spectrum Carpet & Restoration Services overall rated?

    Spectrum Carpet & Restoration Services is currently rated 4.9 overall out of 5.

    What days are Spectrum Carpet & Restoration Services open?

    Spectrum Carpet & Restoration Services is open:

    Monday: 8:30 AM - 5:00 PM

    Tuesday: 8:30 AM - 5:00 PM

    Wednesday: 8:30 AM - 5:00 PM

    Thursday: 8:30 AM - 5:00 PM

    Friday: 8:30 AM - 5:00 PM

    What payment options does Spectrum Carpet & Restoration Services provide

    Spectrum Carpet & Restoration Services accepts the following forms of payment: Check, Visa, MasterCard, American Express, Discover, Financing Available

    Does Spectrum Carpet & Restoration Services offer free estimates?

    Yes, Spectrum Carpet & Restoration Services offers free project estimates.

    Does Spectrum Carpet & Restoration Services offer eco-friendly accreditations?

    Yes, Spectrum Carpet & Restoration Services offers eco-friendly accreditations.

    Does Spectrum Carpet & Restoration Services offer a senior discount?

    No, Spectrum Carpet & Restoration Services does not offer a senior discount.

    Does Spectrum Carpet & Restoration Services offer emergency services?

    Yes, Spectrum Carpet & Restoration Services offers emergency services.

    Are warranties offered by Spectrum Carpet & Restoration Services?

    No, Spectrum Carpet & Restoration Services does not offer warranties.

    What services does Spectrum Carpet & Restoration Services offer?

    Spectrum Carpet & Restoration Services offers the following services: Our certified technicians are experts in carpet & upholstery cleaning, discoloration and stain removal, ceramic tile & grout cleaning. In plant Oriental Rug cleaning; hand-washing, decontamination, post-detailing and Scotchgard with free pick-up and delivery! 24/7 Emergency Water, Fire & Smoke Restoration! Ozone treatments for smoke & odor removal, post-construction, content and trauma clean up. Mold remediation, moisture detection and monitoring with the latest state of the art equipment.

    Are there any services Spectrum Carpet & Restoration Services does not offer?

    We are not a carpet and flooring retailer. We do not sell, install or stretch carpeting.