POTOMAC TILE & CARPET

does the A rating mean anything????

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Excellent service (Bob Schiavone), fair price, great service, beautiful thick carpet!

They did a beautiful job. I bought tiles from them and they sent some subcontractors to install them. They were very responsive. I would definitely go back to them.

The experience went well.

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The sales associates were wonderful and helpful. They gave us a military discount upon request. Our kids ran roughshod over the store a bit as we lingered in deciding what pattern of rug to have custom cut, and the kids had to go and quot;pottyand quot;. The associates were very gracious about using the restrooms, very patient despite it being busy, and were quick to sit and take the order. I had to call a business day later to amend my order because I had given one dimension nearly 2 feet too long. I ended up leaving a voicemail with a different associate. I was very nervous the custom order would get messed up or we would be overcharged. That was not the case. We got a further and correct discount for the smaller rug, and the rug arrived in beautiful shape, along with the padding. I was extremely pleased with the price and the product. It has been about three months. The carpet is a high-quality thick pile that does not shed and is bound beautifully. I can vacuum roughly over it with no problems, the pad is protecting our would floor, the rug does not bunch and feels great under foot, yet is compact enough that it does not stain or collect dirt. The associates followed up with us as well. For under $2000 we got a very large custom area rug for a high end room that would've cost us and gt;$6000 from Frontgate or Ballard Design or Restoration Hardware.
I have no hesitations about going back for future flooring needs.

Two men arrived to install our carpet on the day and time arranged. I was told to discuss with the installers a concern I had with the bathroom thresholds. I attempted to discuss my concerns but gave up after a minute because I could not communicate, English being their second language. I put my hope in their experience and went downstairs to wait. Soon I heard a loud crash coming from the master bedroom. I tried to investigate but a large pile of stuff was stacked at the top of the stairs preventing me from getting closer. When the job was done I began to inspect the rooms and noticed our large dresser was a few feet out of place. After moving the dresser I discovered the reason why. There were two holes in the freshly painted wall, each about 4and quot; long and 2and quot; wide.. the dresser was left there to cover them up. We had just finished painting the entire upstairs and this was a shock. The installers had even smeared a little putty into the holes before they left. But that's not all. The wooden trim piece at the top of our stairs where the wooden stairs end and the carpet begins was cracked, so obviously that it was the first thing we noticed while walking up the stairs.
One of the owners, Scott, was contacted and he came out to look. This is the same guy that sold us the carpet and gave us the story of how much they pay attention to details, etc. Well after looking at the cracked trim, he said that it was unlikely that his guys did this and that it was probably cracked before. ( Ok really- if that really was the case then a responsible installer would point that out and perhaps offer to fix for additional charge. ) Next I show him the holes in the bedroom wall. He immediately states that in all the years he has been in the business he has never seen anything like it. He said he doesn't think his guys could have caused it. He takes a picture and says he'll talk with his guys. They did send one of the installers out to replace the trim above the stairs but that was all. As far as the wall, Scott is basically denying leaving two big holes in a customer's wall.

Very pleased with the professionalism and responsiveness of Potomac Tile and Carpet. I just completed a complete kitchen remodel, and selected the tile for the backsplash there. They also installed. I worked with Wayne Staley, one of the co-owners, and found him to be professional and responsive to my needs. He came out to the house personally to do measurements. The installation went beautifully; I love my new kitchen. Quality tilework -- and I know whereof I speak, as I had a bathroom remodel about five years ago where the tile was very poorly done (NOT done by Potomac Tile and Carpet). The difference in the quality of the installation is glaringly obvious.
I also selected a carpet remnant to be bound for area rugs to cover part of the new wood floor in an adjoining room. Good job on the binding. They will also be binding a piece of carpet that will have some tricky angles for the kitchen, and they'll be doing the cutting and binding on site, so they get it just right. Now that's customer service!
I would definitely recommend this company, and plan to use them again. (Probably to redo the bad tile job in the bathroom, once I save enough for the job.)

Wayne did an excellent job determining the correct product, measuring, estimating the project. We were working with a decorator and didn't get competitive bids - Potomac's prices were OK is the sense I got - not the cheapest, but fair for the quality.



Installers were pretty much on time, and seemed very competent. The install was subbed out to another company, not Potomac. It was a bit of a challenge in that no one on the crew spoke even a little English, so communication was difficult. I know a little Spanish, but it wasn't much help. It would be nice if one guy on the crew could serve as a bit of a translator. Still, they worked hard an did an excellent job.



When pulling up the old floor, they did do a lot of damage to the paint on the molding. Not their fault, per se, it was old paint, but Potomac made no offer to fix it or paint it. Wayne suggested I call my painter, and made no offer to compensate. Not a huge deal - it'll cost a couple hundred dollars, but on a $9K job it would have been good customer service to offer, or at least make arrangements. Same thing with doors that won't close because the floor is now higher. I need to get a handyman to come out and saw off the doors. So now I have two more contractors to deal with before the job is truly and quot;doneand quot;. Not a huge deal, but a nuisance. When I asked Wayne about this he gave me the name and number of his handyman and reiterated that it wasn't his fault. It would have been much better customer service to line this stuff up before the install and charge me for it.



I still might use them again if I had a flooring project, because the quality of the work was so good - it really was. I would just go in with my eyes open and not expect any over-the-top customer service.

They were excellent. We were selling our house we needed to get the carpet replaced. They were able to come into the house, take measurements and send me a quote by e-mail which was really nice because we were already out of the house at that time. It was a very easy, pleasant experience.

Amazingly good. We could not have been more satisifed by the overall service, beginning with the sales person, the price, and workmanship and professionalism of the technician that was assigned to the project. The carpet needed to be streched throughout (as we found out), due to poor original installation, hence requiring near full removal and reset. He stapled the padding throughout, patched the joints, added additional tack strips to secure the carpet on one edge, streched it and secured it throughout. It turned out there there was nearly 4 inches of excess carpet throughout the perimeter of the living room, and 2 inches in the bedroom. He cut the excess, and applied the final finishing touches. What a fabolous job!

Very satisfied. Phil came out to measure the room about 3 hours after I called, and we went in to pick out the carpet that evening. Bob very helpfully suggested that we consider using remnants, since the room was that big. We took his advice, and were able to get a very nice carpet for a very good price.
Installation was scheduled for 3:00 on 3/29, but the three man crew was able to get to my house about 12:30. They were very professional, and very quick. They had completed everything and were gone by 2:00, and the carpet looks great.

The workmanship of the installation was beyond my expectations. Fit and finishing were exceptional. The crew was courteous, reliable, efficient and cleaned up after themselves at the end of each day.

The salesman was professional and knowledgeable. He listened to my needs and made valuable suggestions. His measurements were accurate. He was responsive to my questions and requests and followed up to make sure I was satisfied.

Initial sales and installation was good.
We had and additional 4,000 sq ft or so of other projects and the salesman was too aggressive to do additional work. Even after we told him that we would contact him after healing from major surgery, he insisted on following up for status on our projects. Subsequent projects were completed in 2010 with another company.

Overall, it went very well. The measurements were not completely accurate and adjustments were needed on-site, but the company responded quickly and completely. The fact that the living room was not cut correctly is the reason for a B rather than an A. I prefer work done right the first time without a second trip. That being said, the selection and time for delivery were excellent. They are a locally-owned company and that is why I initally selected them. When we replace wall-to-wall in the rest of the house I am sure we will use them again.

So far, so good. After discussing carpet in the store, salesguy came by in a couple days to measure and write up order. They scheduled it, showed up on time, got to work, and finished job. Only minor issue was not all furniture returned to where they found it (TV, sofa). Seems like a good job so far.

He has been very professional and easy to work with. When problems arise, they always stand behind their work.

They were very good. They were very helpful in figuring out tile to set the tile in the shower decorating and the border tile and that was something we hadn't thought about. The fact was that the salesman was helpful. The quality was very good. They were very responsive and very professional.

It went great from the salesroom to the finished product.