Petersen's Carpet & Flooring
About us
Family owned & operated. Additional DBA - Petersen's House of Carpet Inc. Petersen’s Carpet & Flooring has been in business since 1983. David Petersen was an installer for years prior to starting the company. We have one of the most beautiful showrooms in Frederick County. Although our showroom looks small from the front, our customers are always surprised to find how large it actually is inside. We pride ourselves in the service we provide to our customers. We Will Find A Way To Help!
Business highlights
42 years of experience
Services we offer
Installation & repair - tile floors & backsplashes, area rugs & vinyl., carpet, hardwood, laminate, refinishing
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.949 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 92% | ||
| 6% | ||
| 0% | ||
| 2% | ||
| 0% |
Showing 1-25 of 49 reviews
Richard K.
Aug 2017
Great, couldn't have been happier! Timely, flexible, polite, responsive, at a very competitive price. We were prepared to pay up to $350 for Kilz treatment before installation of the new carpet, but they didn't use a lot, so they didn't charge us at all
Response from Petersen's Carpet & Flooring
"Mr. [Member Name Removed], Thank you for taking the time to write a review for us. We appreciate your business and trust! Best to you~ Gayle Petersen"
William H.
May 2017
Petersen's was able to do the job the next business day. The work was fine and it looked great. I had to pay $100 more.
Response from Petersen's Carpet & Flooring
"Thank you for sharing your experience! We appreciate your business. Good luck getting your [Member Name Removed] sold. Gayle Petersen"
ROBERT H.
Apr 2017
It went very well. Both those at the office and the installers were responsive and professional. I would definitely recommend them and would hire them again.
Response from Petersen's Carpet & Flooring
"Thank you Mr. [Member Name Removed] for taking the time to write a review. I am happy to hear that you like your new flooring. Please keep us in mind for the next project! Gayle Petersen"
Mathew S.
Dec 2016
After sending an e-mail to Petersen's Carpet & Flooring, I was promptly contacted by Gayle Petersen. She scheduled a time to visit the cabin to take measurements, and after that visit I stopped by the showroom to pick out different flooring options. She provided her expertise as I looked at different options but also gave me space to explore what was available. (She even insisted that I eat some blueberries from her lunch after noticing I was a little hungry!) I decided to use a combination of carpet, luxury vinyl, and solid hardwood in various areas of the cabin. Gayle even made a followup visit to the cabin to help me determine whether the lines in the vinyl I originally picked out would work with the bathroom, which had many weird angles. Ultimately we settled on a different pattern that better fit the geometry of the room. The three types of flooring were installed by three different teams of installers across four different days, and Petersen's Carpet & Flooring worked with me to find dates that fit in my schedule. Each installation team was prompt, courteous, and professional -- I have no complaints about the quality of their work or the finished product. They worked very hard. The final result looks great! Throughout the entire process, I kept in touch with Gayle, and she quickly answered any questions I e-mailed her. Carrie was also a great help, assisting with scheduling and keeping me up to date. The new flooring really freshened up the cabin; I'm glad I chose Petersen's Carpet & Flooring and wouldn't hesitate to recommend them to others. It was a pleasure working with Gayle and the team -- they're good folks. I sure don't miss the pink carpet!
Response from Petersen's Carpet & Flooring
"[Member Name Removed], You made my top customer of the year list!!!! You were a complete pleasure to work with. I love what you did to the cabin. You should consider interior design as a new career! Please stop by to say hello sometime. Enjoy your home away from home! Very best to you~ Gayle"
Robert R.
Sep 2016
I stopped in on a Monday after work, someone came by after the store closed at 8pm to measure, and the carpet was installed the following Tuesday. Installation was quick and efficient. Very pleased with the whole experience and will definitely be going to Petersen's when we get our upstairs carpet replaced.
Response from Petersen's Carpet & Flooring
"Thank you Mr. [Member Name Removed] for providing a review! I'm grateful for the opportunity to do your work! Gayle Petersen"
Bryan V.
Sep 2016
I donmt have enough compliments to pay the sales and installation team who did the work. The sales team was patient while I tried to figure out what I wanted to so and provided plenty of options and samples. The installation team did a fantastic job, were swift and thorough. Overall, I was very pleased with the experience and would without hesitation head back to Petersen's the next time I need a flooring solution. Thanks to Teresa in sales and Fernando and team who did the installation.
Response from Petersen's Carpet & Flooring
"Thank you for the opportunity to do your job and for the review! We appreciate you! Gayle Petersen"
Carl F.
May 2016
unknown
Response from Petersen's Carpet & Flooring
"Thank you for taking the time to write a review. We appreciate your feedback! Gayle Petersen"
Gretchen G.
May 2016
When we decided to work with Petersen's to renovate our Rec Room they said that the job wouldn't be finished until we said "we loved it" and they really stuck by that. ?The removal of the old carpet, hardwood and ceramic tile went very smoothly despite needing to remove only two rows of tile and preserve the other four (we were making the area smaller). ?Teresa Schuyler did a great job spec'ing the right pad for our basement rec room as well as helping us find a carpet that complimented an adjacent room (color wise) and met our needs from a quality and price perspective. ?The carpet was installed on-time however I was out of town at the time of installation and when I got back was able to verify that the shade of color was not consistent with the sample we chose from. ?In my experience, many providers at this point in the process would have told us that was a risk we took and that dye lots are not guaranteed, afterall, it was already installed. ?But Petersen's stepped completely up in the service of us as customers. ?Teresa (our rep) spoke to the manufacturer and facilitated a review of the installed carpet and negotiated on our behalf for a re-install. ?When the new carpet arrived at the warehouse Teresa, as well as Petersen's staff, inspected the carpet and determined it was not up to their quality standards. ?Teresa then sat down with us and really went the distance to find an alternate manufacturer that would meet our needs. ?A couple of short weeks later the old carpet was removed and the new one installed and WE LOVE IT. ?As a beautiful bow on top of the whole process Petersen's discounted our total project price as a gift and acknowledgement that although the end result was as promised the process was not what they make their reputation on. ?We have additional renovations coming up this year and next and we will absolutely return to Petersen's for all of our flooring needs.
Gretchen G.
May 2016
When we decided to work with Petersen's to renovate our Rec Room they said that the job wouldn't be finished until we said "we loved it" and they really stuck by that. ?The removal of the old carpet, hardwood and ceramic tile went very smoothly despite needing to remove only two rows of tile and preserve the other four (we were making the area smaller). ?Teresa Schuyler did a great job spec'ing the right pad for our basement rec room as well as helping us find a carpet that complimented an adjacent room (color wise) and met our needs from a quality and price perspective. ?The carpet was installed on-time however I was out of town at the time of installation and when I got back was able to verify that the shade of color was not consistent with the sample we chose from. ?In my experience, many providers at this point in the process would have told us that was a risk we took and that dye lots are not guaranteed, afterall, it was already installed. ?But Petersen's stepped completely up in the service of us as customers. ?Teresa (our rep) spoke to the manufacturer and facilitated a review of the installed carpet and negotiated on our behalf for a re-install. ?When the new carpet arrived at the warehouse Teresa, as well as Petersen's staff, inspected the carpet and determined it was not up to their quality standards. ?Teresa then sat down with us and really went the distance to find an alternate manufacturer that would meet our needs. ?A couple of short weeks later the old carpet was removed and the new one installed and WE LOVE IT. ?As a beautiful bow on top of the whole process Petersen's discounted our total project price as a gift and acknowledgement that although the end result was as promised the process was not what they make their reputation on. ?We have additional renovations coming up this year and next and we will absolutely return to Petersen's for all of our flooring needs.
Gretchen G.
May 2016
When we decided to work with Petersen's to renovate our Rec Room they said that the job wouldn't be finished until we said "we loved it" and they really stuck by that. The removal of the old carpet, hardwood and ceramic tile went very smoothly despite needing to remove only two rows of tile and preserve the other four (we were making the area smaller). Teresa Schuyler did a great job spec'ing the right pad for our basement rec room as well as helping us find a carpet that complimented an adjacent room (color wise) and met our needs from a quality and price perspective. The carpet was installed on-time however I was out of town at the time of installation and when I got back was able to verify that the shade of color was not consistent with the sample we chose from. In my experience, many providers at this point in the process would have told us that was a risk we took and that dye lots are not guaranteed, afterall, it was already installed. But Petersen's stepped completely up in the service of us as customers. Teresa (our rep) spoke to the manufacturer and facilitated a review of the installed carpet and negotiated on our behalf for a re-install. When the new carpet arrived at the warehouse Teresa, as well as Petersen's staff, inspected the carpet and determined it was not up to their quality standards. Teresa then sat down with us and really went the distance to find an alternate manufacturer that would meet our needs. A couple of short weeks later the old carpet was removed and the new one installed and WE LOVE IT. As a beautiful bow on top of the whole process Petersen's discounted our total project price as a gift and acknowledgement that although the end result was as promised the process was not what they make their reputation on. We have additional renovations coming up this year and next and we will absolutely return to Petersen's for all of our flooring needs.
Response from Petersen's Carpet & Flooring
"[Member Name Removed], You were awesome throughout the entire process and we all appreciated that. Thank you for your review. I'm so happy that you love the finished product! Gayle Petersen"
Maggie M.
Feb 2016
unknown
Response from Petersen's Carpet & Flooring
"Thank you for taking the time to write a review. Your input is so valuable. Very Best, Gayle Petersen"
Keith S.
Jan 2016
We are so happy with the job Mark and Darren did. They were at our house for three weeks taking great pains to insure the tiles were installed with the precision rectified tile needs. After installing the hardy backer, they carefully measured for the placement of the medallion and worked out from there, making sure all of the tiles were cut evenly in a diamond pattern. I wondered why it was going to take so long, but I soon found out. The level of difficulty required a lot of patience and skill on their part. They had that and more, especially during times when the job posed challenges. The owners David and Gayle came out to make sure all was going smoothly. The laminate in the dining room was also installed beautifully and they matched the flooring from our kitchen so evenly. We love it. Very respectful and friendly team! We would welcome them back any day and we highly recommend Petersen's for their overall fairness and quality.
Response from Petersen's Carpet & Flooring
"Your home turned out so beautiful! Thank you for letting us be part of it!"
Jane C.
Sep 2015
After renting out our home for 10+ years, we were in dire need of new flooring for the whole house before we could move back in. Since we were still out-of-state, we needed "full-service" - someone to handle EVERYTHING including toilets and appliance moving. Gayle and her crew were excellent at every stage. (They were super busy at the start and would take longer to hear back on estimates, but once you call and leave message, they do respond.) Anyways, once deposit was paid and work began, they worked super fast and everything turned out beautiful! One little issue I had in the master bathroom, Gayle immediately set out someone to take care of it. I especially love the elevations in the basement (so pretty and so easy to maintain and love the water proofing- was fantastic cleanup when we had a little water accident!) The hardwood floors came out fantastic in how they matched the old refinishing with the new wood! (Althought the men did splash some polyurethane/stain on a few of the walls... ) The carpets for the stairs and upstairs are so nice with your standard upgraded padding, the dogs sometimes prefer to lay on it instead of their dog bed! Thanks Gayle for giving us back our beautiful home!
Response from Petersen's Carpet & Flooring
"[Member Name Removed] Thank you for taking time to write a review for us. You were a pleasure to work with. I'm glad you are settled back into the Frederick area. All the best to you and your family! Gayle Petersen"
Marcello P.
Aug 2015
Mark came in for the estimate and was able to find scrapes of wood from his shop to save from having to buy a new box. installed it in less than one hour and they were on their way out. great job well done.
Response from Petersen's Carpet & Flooring
"We truly appreciate you taking the time to write a review for us! Glad we were able to help. Keep us in mind for any other future projects. Very best to you~ Gayle Petersen"
Michael S.
Aug 2015
Free on site quote was done immediately, and the installer showed up just a few days later. Everyone was friendly and professional, and the entire floor was done by the time i got home from work. Work is spectacular, and done at a price lower than I expected. Great experience overall, and I'll absolutely be calling them again in the future.
Response from Petersen's Carpet & Flooring
"Thank you so much for writing a review for us. Our goal, to find a way to help, is something we take very seriously! Glad we were there for you! Please keep us in mind for the next project! Best to you~ Gayle Petersen"
Cheryl G.
Aug 2015
Two men showed up on time, swept the floor, removed stapled from sub-floor, secured loose sub-flooring quieting all the squeeks, They removed the closet door for access to carpet the inside of the closet. They installed the tacking strips, and brought in the carpet. They stretched and secured the carpet on the tacking strips. They vacuumed, cleaned up all excess. Left me the carpet remnant. Re-hung the closet door and adjusted it for the carpet height.
Punctual, tidy and fast. Very organized two man team.
Carpet ordered and delivered and installed in 3 days. Amazing!
Punctual, tidy and fast. Very organized two man team.
Carpet ordered and delivered and installed in 3 days. Amazing!
Response from Petersen's Carpet & Flooring
"Thank you so much for your review. I am happy that we met your expectations! Please keep us in mind for any future projects! All the best to you, Gayle Petersen"
Carol B.
Apr 2015
unknown
Response from Petersen's Carpet & Flooring
"Thank you for taking the time to write a review for us! I am so happy that you like your new floor. Be well. Gayle Petersen"
Tom O.
Jan 2015
unknown
David B.
Jan 2015
unknown
Laura B.
Dec 2014
unknown
Response from Petersen's Carpet & Flooring
"Thank you for taking the time to provide a review. We value your business. Please keep us in mind for your next project and thank you again. Gayle Petersen"
Karen S.
Nov 2014
They were very professional, friendly, and good prompt service.
Response from Petersen's Carpet & Flooring
"I am so happy to hear that you like your carpet. Thank you for taking the time to write a review for us. Best to you. Gayle Petersen"
Tina J.
Nov 2014
Gayle was very responsive and went above and beyond to help us find the carpet we'd love in our new home. She took lots of time answering our questions, and had everything finished within a few weeks. We LOVE our new carpet and we would highly recommend Petersen's to anyone needing flooring! Thanks!
Response from Petersen's Carpet & Flooring
"You guys were great to work with ! Thank you again for allowing me the opportunity to work with you. Enjoy your new home ! Gayle"
Cindy T.
Aug 2014
First of all, the day I purchased my home, Empire came out to give me a next day estimate. Their estimate was over $8,500!!! I left the room and called Petersen's (on a referral by my realtor, who just happened to be there when Empire was there). Upon hearing that I was having Petersen's come out, Empire suddenly dropped their price, but "the lowest they could go was $5,200". Gayle came out THAT evening to measure and give me an estimate. She discovered that Empire had measured wrong. Of course, their measurement was off NOT in my favor. I was able to choose from several samples that Petersen's had in stock and could install within two days!!! It wasn't exactly what I had picked out from Empire, but that's ok. Gayle even upgraded my padding. It's been two years and the carpet is doing great. Yes, I'd use them again.
Response from Petersen's Carpet & Flooring
"I was so happy to see your review ! Thank you for taking the time to write it. I do hope that you are enjoying your home ! VERY best to you. gayle petersen"
Bruce B.
Jun 2014
unknown
Response from Petersen's Carpet & Flooring
"Outstanding !!!!! Thank you for your review. We strive for this everyday ! Enjoy your backsplash and please let us know if we can help in the future! Gayle Petersen"
Michael M.
May 2014
We recently had excellent service from Petersen's Carpet and Flooring. In the first job, a runner was installed on the front steps by Rigo after he removed the old carpeting. Rigo did a beautiful job.
In the 2nd job, Miguel Apolinar and Ronnie Yanez removed old carpet and put down wood in the hallway and in the study. Miguelprepped the floor by nailing down loose boards, and Ronnie put down felt paper. They both worked as a team placing the boards on the floor. Excellent job.
In the third job, Miguel did a very professional job replacing damaged wood with new wood. Miguel used a fine tool cutting machine to cut like a surgeron and delicately remove old pieces. Ronnie came behind him cutting the wood to fill the open spaces Great job..
All three jobs were done on time and in a professional matter. Simply beautiful work.
In the 2nd job, Miguel Apolinar and Ronnie Yanez removed old carpet and put down wood in the hallway and in the study. Miguelprepped the floor by nailing down loose boards, and Ronnie put down felt paper. They both worked as a team placing the boards on the floor. Excellent job.
In the third job, Miguel did a very professional job replacing damaged wood with new wood. Miguel used a fine tool cutting machine to cut like a surgeron and delicately remove old pieces. Ronnie came behind him cutting the wood to fill the open spaces Great job..
All three jobs were done on time and in a professional matter. Simply beautiful work.
Response from Petersen's Carpet & Flooring
"Hi [member name removed], Thank you so much for your review ! We appreciate your confidence and trust. Please don't hesitate to give us a call if we can be of further assistance ! Best to you, Gayle Petersen"
Licensing
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FAQ
Petersen's Carpet & Flooring is currently rated 4.9 overall out of 5.
Petersen's Carpet & Flooring accepts the following forms of payment: CreditCard
Yes, Petersen's Carpet & Flooring offers free project estimates.
No, Petersen's Carpet & Flooring does not offer eco-friendly accreditations.
No, Petersen's Carpet & Flooring does not offer a senior discount.
No, Petersen's Carpet & Flooring does not offer emergency services.
No, Petersen's Carpet & Flooring does not offer warranties.