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Mr. Handyman of Greater Frederick and Hagerstown
Electrical for Home Addition or Remodel - Install, Electrical for Home Addition, Electrical Wiring or Panel Upgrade,
About us
Welcome to Mr. Handyman servicing Frederick and Washington counties, where professional, safe, reliable handyman service for your entire "To Do" list is just one call away. That's why local residents choose our professional handymen, who specialize in all major and minor home repairs over an independent handyman.
Business highlights
22 years of experience
Services we offer
& Power Washing., Carpentry, Drywall, Electrical, Flooring, Gutter Cleaning, Handyman Services, Painting, Plumbing, Siding, Tile, Windows
Accepted Payment Methods
- CreditCard
Reviews
4.749 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 80% | ||
| 14% | ||
| 2% | ||
| 4% | ||
| 0% |
Showing 1-25 of 49 reviews
Emily M.
May 2023
The technician did a good job and took care of both things we needed.
Sukesh J.
Mar 2023
Their rate is to high the customer is to pay for employees salary
Veronica R.
Dec 2021
It went well.
Douglas R.
Jul 2018
good prompt service
Response from Mr. Handyman of Greater Frederick and Hagerstown
"Thank you for the positive review."
Barbara A.
Jun 2018
Well enough. We hired them because they could get the job done quicker than anyone else and we needed that. But the price was a bit higher than we would have preferred to pay if we had the opportunity to shop around.
Response from Mr. Handyman of Greater Frederick and Hagerstown
"Thank you for the review and your business. We are glad you were happy with your experience. At Mr Handyman we pride ourselves on high quality and professionalism. Which is why all our employees have over ten years experience, are background checked, and drug screened for your protection. We look forward to providing great service to you again in the future."
Craig F.
May 2018
Jimmy Smith was fast and efficient, handled a 32’ ladder no problem by himself and fixed my gutters, had everything necessary on the truck. Totally recommend mr handyman and will ask for Jimmy Smith. The fee was as discussed before by a very professional person on the phone, she was great as well.
Response from Mr. Handyman of Greater Frederick and Hagerstown
"Thank you for the kind words for Jimmy and the office. We will pass them along. Thank you for your business."
Daphne B.
Aug 2017
Very good. Person was very competent and did an excellent job.
Response from Mr. Handyman of Greater Frederick and Hagerstown
"Thank you for the positive review. We appreciate your business."
Christopher A.
Dec 2016
It went great. Very professional.
Response from Mr. Handyman of Greater Frederick and Hagerstown
"Thank you for the great review. We look forward to servicing your home in the future."
Perette H.
Jan 2016
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Response from Mr. Handyman of Greater Frederick and Hagerstown
"We apologize things didn't go as smoothly as possible. We do stand behind our work and look forward to honoring our resolution with you."
Darryl W.
Nov 2015
OK
Response from Mr. Handyman of Greater Frederick and Hagerstown
"Thank you for your positive feedback."
Michelle B.
Nov 2015
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Response from Mr. Handyman of Greater Frederick and Hagerstown
"Thank you for the positive review. We enjoyed taking care of the drywall for you."
Gladys H.
Oct 2015
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Response from Mr. Handyman of Greater Frederick and Hagerstown
"We are sorry the final cost was above our estimate. But we are not sure where the $1500 number came from. Our original estimate was $600-$800 to remove the sidewalk area and reroute a drain pipe and connect it to another drain pipe, and redo the concrete. The final bill was $1027 due to difficulty (out of our control) with the existing sidewalk. That is why after discussions with the customer we agreed to a compromise on the final cost of $865."
Dianne S.
Aug 2015
Went great. Rec'd call back from provider within 15 minutes of sending them a message thru Angie's List (AL). They were able to fit me in, in between appointments and actually had someone here within 1/2 hour of the phone call! Neil, the handy person introduced himself, showed his ID and went straight to work. Assessed the available windows and size of the air conditioner and advised what he thought would be the best fit. I was in agreement and he had it installed efficiently & quickly.
Response from Mr. Handyman of Greater Frederick and Hagerstown
"Thank you for the positive review. If you need anything else please don't hesitate to contact us."
Jerome J.
May 2015
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Response from Mr. Handyman of Greater Frederick and Hagerstown
"Thank you for the positive review. We greatly appreciate your business."
H K.
Feb 2015
They were very knowlegable and the quality was very good.
Heidi P.
Jan 2015
Terry was very professional. He explained everything and went through various options with me.
He was able to get my railing repaired and then came back to install it into the cement, all while it was pretty cold outside!
He was able to get my railing repaired and then came back to install it into the cement, all while it was pretty cold outside!
Response from Mr. Handyman of Greater Frederick and Hagerstown
"Thank you for the positive comments. It was a pleasure to serve you and we look forward to helping you in the future."
Zak M.
Sep 2014
My experience with Mr. Handyman was not good and I'd recommend against using them for any service, but particularly with bigger jobs. The short version of the story is that the work done was fine; not great, not bad. The price however was excessively high and communication with me was inconsistent and sometimes unprofessional. When I answered their survey with some negative responses I was offered a credit (I did not ask for anything), and was told someone would be in touch with me with the details, but then was not contacted for a month. When I followed up myself I was told there was no credit. It was eventually resolved but it was a two month ordeal. More details about my experience are below:
First the positives: The person who did the work was prompt, courteous, friendly, and professional. He listened well and did an overall decent job on the work I needed. He additionally went the extra mile and his personal help was appreciated.
The negatives: The biggest problems I had were that of price and communication. I was told, when describing the nature of the work over the phone, that the job would cost approximately $600 - $700. I thought this was low and counted on maybe $1200, knowing it was an all day project. Midday when I checked on things I was told "it shouldn't cost too much." Naively I did not ask any further questions, but found a bill for $2000 when I returned home, triple my quoted price. Admittedly, the quoted price was not an official estimate and I didn't ask as many questions as I should have. $2000 is really, really expensive for a wooden railing though.
The other big thing was communication, which was poor throughout the process. I received emails addressed to my wife, every time I called I was transferred around a million times when trying to schedule the work, and their system hung up on me a few times. The worst part however happened after the job. I hired them also to replace some siding on my house, which I was told would happen within a couple weeks. It took two months and several calls (I am always friendly when I call).
Additionally, when I filled out the survey they sent me with some negative ratings, the owner came to my house saying he wanted to make things right, which I thought was great. I never asked for anything, but just explained I thought job was overpriced, and he offered to give me a credit to do some work for free, stating maybe they'd seal the railing or replace the siding for free. They never followed up with me, and when I followed up a month later I was told there was no credit. When I showed even the slightest bit of anger and frustration over the phone, never using profanity or yelling, I was treated with hostility. It was resolved later and I did get a credit for one hour of work.
Overall I was pretty unhappy with the experience, which was really unnecessarily complicated. Don't use Mr. Handyman.
First the positives: The person who did the work was prompt, courteous, friendly, and professional. He listened well and did an overall decent job on the work I needed. He additionally went the extra mile and his personal help was appreciated.
The negatives: The biggest problems I had were that of price and communication. I was told, when describing the nature of the work over the phone, that the job would cost approximately $600 - $700. I thought this was low and counted on maybe $1200, knowing it was an all day project. Midday when I checked on things I was told "it shouldn't cost too much." Naively I did not ask any further questions, but found a bill for $2000 when I returned home, triple my quoted price. Admittedly, the quoted price was not an official estimate and I didn't ask as many questions as I should have. $2000 is really, really expensive for a wooden railing though.
The other big thing was communication, which was poor throughout the process. I received emails addressed to my wife, every time I called I was transferred around a million times when trying to schedule the work, and their system hung up on me a few times. The worst part however happened after the job. I hired them also to replace some siding on my house, which I was told would happen within a couple weeks. It took two months and several calls (I am always friendly when I call).
Additionally, when I filled out the survey they sent me with some negative ratings, the owner came to my house saying he wanted to make things right, which I thought was great. I never asked for anything, but just explained I thought job was overpriced, and he offered to give me a credit to do some work for free, stating maybe they'd seal the railing or replace the siding for free. They never followed up with me, and when I followed up a month later I was told there was no credit. When I showed even the slightest bit of anger and frustration over the phone, never using profanity or yelling, I was treated with hostility. It was resolved later and I did get a credit for one hour of work.
Overall I was pretty unhappy with the experience, which was really unnecessarily complicated. Don't use Mr. Handyman.
Response from Mr. Handyman of Greater Frederick and Hagerstown
"We are extremely sorry [member name removed]was dissatisfied with his experience. At Mr. Handyman we strive for complete customer satisfaction. We did drop the ball on the follow up with [member name removed] and for that we apologize. There is no excuse for it. Although it was a few weeks not months as he describes. Our final cost was higher than originally discussed because we could not use standard railings and gates and had to custom make them. This ended up taking twice as long as if we had used pre-made parts. We did try to help rectify the situation offering to finish the siding for him. Which we did come back out and do. In regards to addressing emails to his wife that was because his wife originally was our customer and gave us his email address. We do wish his experience was better and we do take blame for the lack of communication and appreciate his comments."
Linda T.
Sep 2014
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Response from Mr. Handyman of Greater Frederick and Hagerstown
"Thank you for the positive review."
Mike M.
Sep 2014
Showed up on time and was very proffessional. The repairs made were done in an outstanding maner. The only downside was the cost. But you know what they say "you get what you pay for"
Response from Mr. Handyman of Greater Frederick and Hagerstown
"Thank you for the positive feedback. We appreciate your business."
Donna H.
Apr 2014
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Response from Mr. Handyman of Greater Frederick and Hagerstown
"Thank you so much for the positive review. We look forward to working with you again in the near future."
Nancy V.
Apr 2014
Erik is an excellent worker. Very punctual, professional and meticulous. Will hire again in the near future. Ask for Erik. When contacting company, prices were not forthcoming. Found out after the initial work had begun regarding fees for van stock and van fee. Contacted company inquiring to prices. After making another phone call the owner, Rob finally contacted me. We agreed on a fair price for what had been done. Before hiring ask about the fees. Free estimates are not given. Inquiries of a ball park will be given over the phone.
Response from Mr. Handyman of Greater Frederick and Hagerstown
"Thank you so much for the positive review. I again apologize for the initial confusion but am glad we were able to work it out and continue to help you with your projects. Sometimes oversights do happen and we apologize for that, but we promise to make things right when we they do. - Rob"
William F.
Mar 2014
Showed on time ready to do repairs and completed said repairs as promised. Completely satisfied with technician and his professionalism. Second time using this company and pleased with results on both occasions.
Response from Mr. Handyman of Greater Frederick and Hagerstown
"Thank you so much for the positive review. We look forward to continually helping you with your future projects."
Jeffrey W.
Mar 2014
Mr. Handyman agreed to refund half of the difference. I would use them again.
Response from Mr. Handyman of Greater Frederick and Hagerstown
"Sometimes window repairs estimates can be difficult. Thank you for working with us on a fair resolution."
Nathan P.
Mar 2014
The handyman showed up on time and had all the tools he needed and was very busy making all the repairs. He went to the local hardware store to acquire parts needed for the faucet repair (he had no idea what was needed before he arrived). My only concern was it was pretty expensive, but we needed to get these repairs completed. |
Response from Mr. Handyman of Greater Frederick and Hagerstown
"Thank you for the positive review. We look forward to working with you on future projects."
Will S.
Oct 2013
Dave was able to quickly and perfectly fix three doors that were miserable to try to open and close. They work great now, good as new!
Response from Mr. Handyman of Greater Frederick and Hagerstown
"Thank you for the positive comments."
Licensing
State Contractor License Requirements
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FAQ
Mr. Handyman of Greater Frederick and Hagerstown is currently rated 4.7 overall out of 5.
Mr. Handyman of Greater Frederick and Hagerstown accepts the following forms of payment: CreditCard
No, Mr. Handyman of Greater Frederick and Hagerstown does not offer free project estimates.
No, Mr. Handyman of Greater Frederick and Hagerstown does not offer eco-friendly accreditations.
No, Mr. Handyman of Greater Frederick and Hagerstown does not offer a senior discount.
No, Mr. Handyman of Greater Frederick and Hagerstown does not offer emergency services.
No, Mr. Handyman of Greater Frederick and Hagerstown does not offer warranties.