Magic Mountain Chimney Sweeps
About us
Serving Frederick County area since 1979. Full Service-Full Time-Year Round. Top Hat Service, Dust-Free, Insured, Bonded. Longest Operating Chimney Sweep Company in the Frederick County area - 33 years! Spring-Chimney Cleaning Discount, Group Discounts, Member of Better Business Bureau
Business highlights
Services we offer
chimney caps & accessories. air duct cleaning & dryer vent cleaning, chimney maintenance, chimney relining, chimney repair, dust-free chimney sweeping, gift certificates, inspections
Accepted Payment Methods
- CreditCard
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 73% | ||
| 14% | ||
| 5% | ||
| 0% | ||
| 9% |
"We understand that our customers get second opinions when we make recommendations. We'd like to urge the [Removed Member Name] to get a third one as well. 3rd degree creosote is a dangerous situation (which is not removed in an ordinary sweeping.) We hope she will have someone, even if not us, remove and replace the flue liner or at the least remove the third degree creosote. We do not choose that solution first because it is costly over the long haul and a temporary fix at best. If there is third degree on the inside of the flue, there's a strong possibility it's on the outside of the tiles as well. We have to stand by the suggestion that the tiles be removed and liner replaced."
This basic service, performed on April 15) turned into a 9-week ordeal because the guy (Jose) who vacuumed out our woodstove damaged the door gasket, leaving about half of it hanging, then closing the stove doors and leaving without saying a word about the damage. It was only after the two workers had left that I noticed the damage. (Side note: First thing Jose did was ask to use the bathroom, which ok'd, but found very unprofessional and creepy.)
4/16 - Called to report gasket problem and request it be fixed. Was given Jose's number and told to call him directly.
5/7 - After several unanswered messages and reschedulings, Jose came to look at what was left of the gasket. He took a piece of it in order to get the right size replacement, said he'd call "next week" and unapologetically left.
6/19 - After many excuses from Jose and even more unreturned calls, I call the office. Was given the runaround about the part not being received yet and the manager not being available for me to talk to. Was advised Jose would call me tomorrow, which of course he didn't.
6/25 - Called office, was put on hold, then, with apologies, was told that manager Mike Pinto was not available but would call me tomorrow.
6/26 - Pinto called saying he was sending "Steve" out on July 2 day to fix gasket.
7/2 - The original two guys, Mark & Jose showed up and Jose replaced the gasket while Mark talked my ear off on the benefits of chimney sweeping, etc., etc. I asked Mark if it was standard procedure during a chimney cleaning to pull out the stainless lining. When he told me "no," I asked Mark go up on the roof to check the chimney lining which I had seen Jose wrestling out of the chimney back in April. He checked and said it was fine. I'm not confident that's true.
Before they left, I said I wanted to look at the new gasket. I could not open the double doors on the woodstove. With much force and noise, one of the guys got the doors open. Gasket looked like round rope type rather than flat (as the original) but it was in there. Getting the doors closed was difficult as well. Was told it was because the gasket has to mold then the doors will be fine.
It's Aug. 1. The doors are not only not fine, one of them is loose and the last thing I want to do is have anyone from Magic Mountain touch anything. Not sure what I'm going to do now. But I am filing this review on Angie's so others might be spared the incompetent work and lousy customer service of this company.
"We have been back to her home and the doors work fine just tight which is normal for a new gasket. We have also offered and ordred a new gasket and waiting for her to call and set up the appointment dont think that it will be anydiffernt but she seems to think the gasket was installed incorrectley"
"Sorry to hear your are not happy. I reached out to you today and I offered to come out my self as the owner and run the video camera up the chimney to show the problems and you have declined my offer. If your new company wants to take the liability of a unsafe chimney good luck to them. We have been in business for over 30 years and I want to continue to be in business. Always seems that we are the bad guys we just call it the way it is and not going to take any chances. As far as the ash goes we don't remove ash from the home we take it out as a convenience but ask the costumer's to have it out before we get there and we would have never had the problem and far as the house values go my service man said that never came up in conversation and our jobs our priced on length not values of home my service guys are all hourly not commissioned based so they get absolutely nothing for selling work they are just doing there job. I will refund the $159.00 for your cleaning. Good Luck to you Mike P"
"Thank you Member! Sweeps Luck to you! Debra Cochran"
"Thank you Member. Don't forget- we sweep chimneys year round and give a great Spring Discount when you are finished burning for the season! Sweeps Luck to you and yours, Debra Cochran owner"
Licensing
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