Dynamic Automotive Specialist

Each aspect of care and service was OUTSTANDING!

If I have to use them again, I'll use them.

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Quick, easy, and the staff are very friendly and respectful. The shop is always clean and they have a
customer lounge with TV and refreshments available while you wait.

Dynamic Auto in Urbana, MD - RIP-OFF
My son dropped off his Honda for squeaky breaks, oil change, and and quot;check engineand quot; light. Supposedly, the mechanic, Kevin who took in the car reviewed the charges associated with the three items along with whatever they discover. My son is 19, and according to Kevin, he went over a lot of information, one in particular was the cost of and quot;check engineand quot; light and checking the break pads.
Upon completing this test, which most people know if you've ever had your car serviced, that testing the and quot;check engineand quot; is a simple computer based test that usually doesn't take long to get the diagnostics. Additionally, I have never in my life of having my cars repaired, have had to pay for the test and having breaks checked regardless of approving that shop to continue with the work.
According to Kevin, my son verbally agreed that he would pay $120 + $49.50 = 169.50 when he dropped off the car. I wasn't there, so I don't know the whole story, but regardless as to who's telling the truth, the fact that a contract was never signed on this charge, and accepted a verbal agreement from a teenager is sketchy. Please keep in mind the mentality of a 19 year old male who didn't understand the explanation provided to him, and Vn all fairness, if my son was told specifically, and quot;YOU ARE VERBALLY CONSENTING TO PAY $169.50 regardless of the outcome, then maybe he would have called me to ask, as he did once the diagnostics were completed. Nothing was agreed on paper.
Needless to say, when I tried to talk to Kevin and the Manager (who's name escapes me), the manager wouldn't budge. A decent professional manager would have automatically taken the charges off or have offered something in exchange to satisfy a customer for repeat business. This manager came out defensive and told me flat out that there was nothing he could do because it was company policy. All this manager wanted to do was to blame my son for agreeing to pay $169 for a diagnostic test and to check the brakes. He continued by complaining to me, if he didn't charge for these diagnostics, how will his mechanics get paid???? Ludicrous!
I have never in my entire 30 years of having auto work done, had to pay to diagnose a problem. Who in their right minds would pay for a simple test to diagnose the problems? He claims that everyone does. What a shame that people actually fall for this because there are plenty of other auto repair shops (in the interest of moral issues) who would not make that a policy, therefore, I consider this a scam. There was clearly a misunderstanding on the part of my son and Kevin. Consequently, Dynamic should have offered to fix this misunderstanding, rather than argue and cut me off every time I spoke. He wanted confrontation from the time he met me and that is exactly what he got.
I would like to know what local auto company in this area would charge $120 for a diagnostic test? AND $49.50 to check the brakes. The actual work was never performed, and as a previous customer of Dynamic, you made a terrible decision because there was a 90% chance that I would have brought the car back for you to repair. There went estimate of over $1900 for the repairs, as you just lost a Customer.

I was referred there by the owner. I like everything about that location. They are well managed. I trust the different mechanics who worked on my car over the years. They also know us by now like when we walk in, they know who we are.

I have used Dynamic for servicing all my family's cars for years. The technicians and office staff are terrific. They are very thorough and take the time to explain what repairs are needed and the approximate costs. They are honest and have often recommended what repairs can wait and which are needed right away. I have never felt ripped off or taken advantage of at Dynamic. They are car repair specialists that you can trust!

Business is located at 8824 Urbana Church Rd, near the Urbana Park and Ride lots. Dropped car off early morning, they called at 8:30 and discussed extent of repairs needed for brakes and that transmission fluid should be replaced. They called when repairs were completed (around 14:00) and discussed what they had done. When I picked up the car around 17:00, they were very pleasant and went over the repairs with me, and showed me the worn-out brake rotors they had replaced. I was impressed by their professional communications, reliable estimate, on-time completion of the work, and their patience in explaining the repairs and showing me exactly what has happened with the worn-out parts. Neither of the two nearby Toyota dealers I've dealt with have been more than below average in these areas.