Dun-Rite Plumbing and Heating

NEVER USE THIS COMPANY! My email to Dwayne Browning the Owner- You got the type of Gas wrong. This is confirmed by our construction engineer who placed the order and myself who heard him clearly tell her propane. As a Realtor I know the difference because I ordered the Pool Heater. She simply got it wrong! You confirm that the quote we approved for work was for $350. But the bill was $1045 I never received the permit for the inspection and they tore up my yard and left it in a complete mess. The inspector never looked at the work. He showed and said that all they did was install a foot and a half pipe so he will check it off as inspected. I had other contractors here that said it was not installed properly. I am having a certified tech re-inspect and I am filing a complaint with the AG's office and the office of licensing and professionalism for the state of Maryland You confirmed that we were never told the regulator WAS needed AND the email confirms that you stated it MAYBE needed but your guys put it on without any notice or approval from us. Any changes to an existing quote MUST be approved before the work can be done . It doesn't matter if the technician decides it's needed. He should have stopped the work. Contact my husband who was right there at the house and requested permission to add the regulator because he suggested it is required now that he physically saw the job. The same exact thing he did with the vent and the permit. We have one primary issue You do not have authority to do work just because you say it may be needed. Any deviation or change must be approved by the owner(s), first. It is apparent that as a business owner you may know plumbing and heating, but obviously you do not know Maryland law. In the housing industry we all make mistakes. but it is the businesses with integrity that take responsibility for them. I regret you are creating this obvious wrong into a time consuming matter for us on top of being wronged. Please know that we will never use you ; or Browning Pools again. I will share my review of you on the internet and within every brokerage in Virginia and Maryland in addition to taking external action of filing a complaint. It's the principle. Further we will be canceling our $12,000 spa tub order with Browning because we do not want to do business with companies who partner with folks who do not abide by the rules of ethics and law. All you had to do was admit that you did not get permission to do the work. If I sign a real estate contract to market/list a home and I say you may need newspaper ads at $295 and I start the listing and decide well it does require these ads to properly sale. I can't just order them and charge the client. I have to go back to the client and let them know that in order to continue I need permission/approval to run the ads at a cost of $295 as we discussed as a maybe in our original quote. The same holds true for any contractor. You do not deviate and do wrok based on a maybe! You get the Owners approval, FIRST! Arguing with me about simple contract law is simply NONSENSICAL! You will get our complaint(s) from the appropriate agencies. Good day! Cassandra Welch drive.google.com/file/d/… drive.google.com/file/d/… drive.google.com/file/d/… drive.google.com/file/d/…