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Designer Surfaces

Founded 1990 • With Angi since September 2005

4.5

(33) Verified Reviews

Business Details

Phone Number

Address

5103 Pegasus Ct Ste D

Frederick, MD 21704

Description

Designer Surfaces was founded in July of 1990 by two brothers with a focus on bringing the highest level of quality control to the countertop manufacturing and purchasing process. We manufacture all premium surfaces including granite, marble, soapstone, quartz from manufacturers like DuPont® Zodiaq®, Cambria®, Silestone®, Caesarstone®, LG Viatera®, Hanstone®, Q Premium Quartz and Samsung®. As well as Corian®, Livingstone®, LG Hi-Macs®, Samsung® and Formica® Solid Surface, butcher block, premium wood tops, stainless steel and more. Over the years DSU worked with several universities and engineers to create a process that yields unparalleled quality in our finished product and customer service. The desire for improving the process was driven by the brother's service in the US Navy. In the service both brothers worked as Hospital Corpsmen and provided healthcare for fellow servicemen in an environment that demands a high level of attention to detail. This formula has attracted a varied customer base and includes many local contractors, direct retail, new home builders etc...DSU also serves as the warranty replacement agent for brands like DuPont®, LG®, and Samsung® as well as maintaining working relationships with companies like Costco, Home Depot, Lowes, Masco Corporation, K-Hovanian, Beazer, Ryan Homes and many more. DSU has completed work in all types of venues including airports, hospitals, foreign embassies, banks, military installations, national retail chains like New Balance, Popeye's, McDonalds, US Capital building, mall eateries and more. We are licensed in 5 states and a footprint from Delaware Beach to Pittsburg; let DSU's decades of combined experience go to work for you on your next project!...

Verified Reviews

A few reviews for this pro...
5.0

12/03/2016


Delight B.

Their professionalism and they're located a little in theory it's not too far away from where we are but when they had to come out here was always during a rush hour time and they always did their best to get out here. They were very professional and personable, they came out one time to do the pre measurements kind of do an estimate and measurement and then another time to do the layout and then the third time was the actual install so it was just very professional everybody that came out was wonderful to wok with.

Description of Work
I use Designer Surfaces for counter top services. We asked for them to dispose of our old counter top with the demo work they were moving and disposing of the old counter top but that was an additional 3 to 500.

Category countertops,hauling services,marble & granite

5.0

03/22/2016


Cathy E.

The workmen were wonderful and very careful to clean up after their work. The company has a good selection of counter top options and they were very accommodating. We are very pleased with the outcome and would recommend them to others.

Description of Work
They measured and then installed our new granite counter tops in our kitchen. They included a new stainless steel sink.

Category countertops,plumbing,marble & granite

Service Provider Response

Hi [Member Name Removed], Thank you for purchasing your countertops through us. Enjoy your beautiful new countertops! Kimberly
5.0

02/04/2016


James C.

Designer Surfaces had the best selection of materials at the best price for a kitchen countertop, when including installation. They were also willing to work in Baltimore, despite the distance to their shop in Frederick. They were a pleasure to work with, and I would be happy to recommend them or, if the time comes, go with them again. The end result is a beautiful countertop and sink that makes an old kitchen look new.

Description of Work
Installation of new quartz kitchen countertop, including leveling of cabinetry, installation of sink, and removal of the existing composite countertop

Category custom cabinets,countertops,plumbing,marble & granite,home remodeling

Service Provider Response

Thank you for giving us an opportunity to work with you and I am so glad you love your beautiful new kitchen countertops; your selection of the Q quartz color Snow White was perfect! It would be a pleasure to work with you on future projects you may have and I would like to thank you in advance for the referrals you will send. Enjoy your beautiful new Kitchen!
1.0

12/01/2015


Frank K.

we had contacted Costco since we have always had great results with anything they do or offer and a couple of days later the salesman from DSU came out and reviewed our project. HE was punctual, polite and professional. Walked us through everything, discussed options, told us how to pick out our material from MSI, recommended an appliance retailer (that never called me back and I told him I was looking to buy Viking or Jenn Air top of the line...) and a contractor to do some minor mods since they ONLY install granite and do minor plumbing (the contractor came out and reviewed the job and then we never heard back from him with a quote). We received our quote after picking out our granite (that happened to not be on their list so they gave us a "best price" since we didn't qualify for the Costco deal...) and reached out to them with a few more questions - left a VM and waited and waited and waited - after several days of not hearing from them (or the appliance seller OR the contractor) we called the number listed in their Costco sales materials for Greg Fisher (president, who says in brochure that he is "always available for your questions or concerns and can be reached at xxx-xxx-xxxx").. we got their switchboard... when we asked for him he was not in... so we told the person on the phone our name and to please cancel our job! We heard back from the CR rep and the salesman BUT NEVER from Greg... they just lost our job and we will tell the story to anyone looking for granite! We ended going with a provider we found on Angie's List that did the whole job without us having to sub anything out AND they beat DSU's quote!! the kitchen looks awesome AND they will be doing our master bath soon!

Description of Work
we had them quote us for new granite counters in our kitchen

Category countertops,plumbing,marble & granite

Service Provider Response

Our most sincere apology to you that your experience with Designer Surfaces Unlimited Inc did not meet you expectations. Not only is this a poor reflection on us, but a poor reflection on our associates and is not a typical happenstance. We pride ourselves on communication and responsiveness. In this case, it is clear that normal processes were not followed and you were the victim of a rare internal failure. We have taken your statement seriously and have adjusted some internal processes to prevent such a situation in the future. As for your experience with the two companies mentioned in regards to appliances and contractors; unfortunately we have no control over their practices. We appreciate your input in this matter, as it will reflect future references these companies receive from our company. Again, our sincere apologies.
5.0

10/30/2015


John C.

All in all, a very positive experience. We set up an estimate through Costco. The consultant was right on time and answered all our questions. We had a few hiccups during the scheduling process, but I think that was due more to our ignorance of the process and the quirks of our house than anything else. They were very flexible--we found our sink for a lot cheaper, and they were happy to substitute that in instead. The counters look great--no regrets at all.

Description of Work
Installed granite counter tops.

Category countertops,plumbing,marble & granite

Service Provider Response

Thank you so much! We are glad you are enjoying your new counters.
5.0

07/17/2015


Antonios Z.

From getting the quote to the day of installation, the team at Design Surfaces was responsive, respectful, and professional. We received a quote and went to the showroom in Urbana to see the different variety of quartz. My wife was set on Silestone but after seeing the Obsidian Black from Hanstone she fell in love with it. Ordered the countertop and DS came out and measured and within a week the countertop was installed. Great service and great work from the team at Design Surfaces.

Description of Work
Installed quartz countertops for new kitchen cabinets.

Category countertops

Service Provider Response

Thank you so much! We are glad you are happy with your experience and your counters.
1.0

04/08/2015


Deborah W.

The installation went good. After the installation it was a complete disaster. Designer Surfaces needed to return and attempt to improve the appearance of the seam in the granite. After their service technician, Brian Krieman used a sander/buffer, razor blade and some type of chemical compound a florescent green strip on either side of the seam appeared. Designer Surfaces refused to do anything about this even after coming to my home and seeing the obvious problem. The service manager, Mike Giacalone, said he had never seen anything like this before but was sure it was the natural discoloration of the granite. After more than 15 phone calls and more than 15 voice mail messages from me, this is the conclusion Designer Surfaces has come to. Now I have to deal with a beautiful granite counter with a noticeable seam and florescent green strips on either side. I am currently seeking legal advice.

Description of Work
Installed granite counter tops in my newly remodeled kitchen

Category countertops,marble & granite

3.0

12/30/2014


Harvey B.

Showroom and warehouse staff very helpful. Finished product has numerous sharp and rough edges. Price was good. Not impressed with the installers.

Description of Work
Granite bathroom counters and sinks

Category countertops

Service Provider Response

We at DSU strive to install every project with top quality and professionalism so were disappointed to hear about your issues. I will have our general manager for production contact you immediately to resolve your issues. Thank you for choosing Designer Surfaces Unlimited.
3.0

12/14/2014


Donna O.

.We decided on granite countertops and since we had gotten such a good deal going through Costco for services, we decided to do so again. The company called promptly within 48 hours and a salesman came to the house to show us the selection. The salesman came with a block and granite and said, "This would look awesome here." Uhhh no. He had a limited selection of materials, but did provide a quote based on lowest granite grade. When their office provided a quote for quartz, they also included a quote for the granite - but it was higher than what the salesman quoted. When questioned, I got various stories as to why it was different than the salesman's quote. In the end, I found another company who did this work with a higher grade of granite for $2560 - significantly less than the $4000 quoted by this company

Description of Work
The company provided a quote for granite countertops in the kitchen.

Category countertops,marble & granite

4.0

06/08/2014


Steve J.

The installation required two visits. The first was a measurement so they could cut the granite slab correctly. The guy that did the measurement was on time, polite and professional. When they came back to do the installation, it went well and everything looks great.

Description of Work
Installation of granite countertops and new sink / faucet

Category countertops,plumbing,marble & granite

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    General Information
    Free Estimates
    Yes
    Eco-Friendly Accreditations
    No
    Payment Options
    Check, Visa, MasterCard, American Express
    Warranties
    Ask For Details

    Services Offered

    Kitchen and Bath Remodeling, Cabinets, Countertops, Granite, Quartz, Marble, Soapstone

    Services Not Offered

    Marriage counseling

    Frequently Asked Questions & Answers about Designer Surfaces

    How is Designer Surfaces overall rated?

    Designer Surfaces is currently rated 4.5 overall out of 5.

    What days are Designer Surfaces open?

    Designer Surfaces is open:

    Monday: 7:30 AM - 4:15 PM

    Tuesday: 7:30 AM - 4:15 PM

    Wednesday: 7:30 AM - 4:15 PM

    Thursday: 7:30 AM - 4:15 PM

    Friday: 7:30 AM - 4:15 PM

    Saturday: 10:00 AM - 2:00 PM

    What payment options does Designer Surfaces provide

    Designer Surfaces accepts the following forms of payment: Check, Visa, MasterCard, American Express

    Does Designer Surfaces offer free estimates?

    Yes, Designer Surfaces offers free project estimates.

    Does Designer Surfaces offer eco-friendly accreditations?

    No, Designer Surfaces does not offer eco-friendly accreditations.

    Are warranties offered by Designer Surfaces?

    No, Designer Surfaces does not offer warranties.

    What services does Designer Surfaces offer?

    Designer Surfaces offers the following services: Kitchen and Bath Remodeling, Cabinets, Countertops, Granite, Quartz, Marble, Soapstone

    Are there any services Designer Surfaces does not offer?

    Marriage counseling