Designer Surfaces

Their professionalism and they're located a little in theory it's not too far away from where we are but when they had to come out here was always during a rush hour time and they always did their best to get out here. They were very professional and personable, they came out one time to do the pre measurements kind of do an estimate and measurement and then another time to do the layout and then the third time was the actual install so it was just very professional everybody that came out was wonderful to wok with.

The workmen were wonderful and very careful to clean up after their work. The company has a good selection of counter top options and they were very accommodating. We are very pleased with the outcome and would recommend them to others.

Designer Surfaces had the best selection of materials at the best price for a kitchen countertop, when including installation. They were also willing to work in Baltimore, despite the distance to their shop in Frederick. They were a pleasure to work with, and I would be happy to recommend them or, if the time comes, go with them again. The end result is a beautiful countertop and sink that makes an old kitchen look new.

we had contacted Costco since we have always had great results with anything they do or offer and a couple of days later the salesman from DSU came out and reviewed our project. HE was punctual, polite and professional. Walked us through everything, discussed options, told us how to pick out our material from MSI, recommended an appliance retailer (that never called me back and I told him I was looking to buy Viking or Jenn Air top of the line...) and a contractor to do some minor mods since they ONLY install granite and do minor plumbing (the contractor came out and reviewed the job and then we never heard back from him with a quote). We received our quote after picking out our granite (that happened to not be on their list so they gave us a "best price" since we didn't qualify for the Costco deal...) and reached out to them with a few more questions - left a VM and waited and waited and waited - after several days of not hearing from them (or the appliance seller OR the contractor) we called the number listed in their Costco sales materials for Greg Fisher (president, who says in brochure that he is "always available for your questions or concerns and can be reached at xxx-xxx-xxxx").. we got their switchboard... when we asked for him he was not in... so we told the person on the phone our name and to please cancel our job! We heard back from the CR rep and the salesman BUT NEVER from Greg... they just lost our job and we will tell the story to anyone looking for granite! We ended going with a provider we found on Angie's List that did the whole job without us having to sub anything out AND they beat DSU's quote!! the kitchen looks awesome AND they will be doing our master bath soon!

All in all, a very positive experience. We set up an estimate through Costco. The consultant was right on time and answered all our questions. We had a few hiccups during the scheduling process, but I think that was due more to our ignorance of the process and the quirks of our house than anything else. They were very flexible--we found our sink for a lot cheaper, and they were happy to substitute that in instead. The counters look great--no regrets at all.

From getting the quote to the day of installation, the team at Design Surfaces was responsive, respectful, and professional. We received a quote and went to the showroom in Urbana to see the different variety of quartz. My wife was set on Silestone but after seeing the Obsidian Black from Hanstone she fell in love with it. Ordered the countertop and DS came out and measured and within a week the countertop was installed. Great service and great work from the team at Design Surfaces.

The installation went good. After the installation it was a complete disaster. Designer Surfaces needed to return and attempt to improve the appearance of the seam in the granite. After their service technician, Brian Krieman used a sander/buffer, razor blade and some type of chemical compound a florescent green strip on either side of the seam appeared. Designer Surfaces refused to do anything about this even after coming to my home and seeing the obvious problem. The service manager, Mike Giacalone, said he had never seen anything like this before but was sure it was the natural discoloration of the granite. After more than 15 phone calls and more than 15 voice mail messages from me, this is the conclusion Designer Surfaces has come to. Now I have to deal with a beautiful granite counter with a noticeable seam and florescent green strips on either side. I am currently seeking legal advice.

Showroom and warehouse staff very helpful. Finished product has numerous sharp and rough edges. Price was good. Not impressed with the installers.

.We decided on granite countertops and since we had gotten such a good deal going through Costco for services, we decided to do so again. The company called promptly within 48 hours and a salesman came to the house to show us the selection. The salesman came with a block and granite and said, "This would look awesome here." Uhhh no. He had a limited selection of materials, but did provide a quote based on lowest granite grade. When their office provided a quote for quartz, they also included a quote for the granite - but it was higher than what the salesman quoted. When questioned, I got various stories as to why it was different than the salesman's quote. In the end, I found another company who did this work with a higher grade of granite for $2560 - significantly less than the $4000 quoted by this company

The installation required two visits. The first was a measurement so they could cut the granite slab correctly. The guy that did the measurement was on time, polite and professional. When they came back to do the installation, it went well and everything looks great.