The Cleaning Authority - Forest Hill

unknown

Provider failed to show at any particular one time. Keeps pushing appointments to later dates. Performed mediocre cleaning services. Provides multiple reasons for not performing their work on time or at all. Would not recommend to anyone after employing them for 4 months. Lastly if you complain about their service, they have no problem parting ways with you. You are not even a number to them.

When I contacted the manager about my concerns, he told me if I wasn't happy with the way things were done, I could find another service. I did. Previously I cleaned houses for friends that worked. If I had ever talked to a client like that, I wouldn't have any clients!

My son used the service and when he contacted the office about a concern, he was automatically canceled.

Works quietly, steadily and dependably. Does very good cleaning job, but I occasionally had to point out something that was overlooked.

I really like how flexible they are with scheduling. They are very responsive and they do quality work.

Very well

day

I have used Cleaning Authority to do general cleaning in my house once every three weeks for a number of years now, and the service has been quite varied. On a few occasions the cleaning has been absolutely outstanding. On most occasions, the cleaning has been sufficient, but nothing to write home about. Twice I have had items broken, but I got a good response from management and I realize accidents happen. The two person crew rarely stays the same from one cleaning to the next, but at one time I thought I was happy enough with a particular crew to request them back. That was good for a few months, but the service from that crew began to degrade until I finally called and requested being put back in the general rotation of cleaners. Basically, each time I have begun to think of changing services, I do get a crew that does a very good job, however, the last time I requested a crew to be regular I was told they were not available. Today was easily the least favorable experience I have had with Cleaning Authority. When I arrived home, I discovered that part of the job had not been done (laundry room floor mopped), that lights had been left on, and worse, my toilet was running. The pilot light on my gas stove had been blown out, so the house smelled of gas. When I called to complain - the first real complaint I have made after at least three years of service -I ended up in a situation where I had to defend myself against the word of the girls from my crew. Though I was offered a discount for the day, and that somebody different would be here tomorrow to clean the floor that was missed, I am deeply dissatisfied with the way my complaints were addressed today, and will be firing the service (one could say and quot;finally!and quot;)

They work very good us and we are very happy. They clean our house 2 times a month and have for the last 6 months.