JPS MARBLE AND GRANITE

did not go very well top installed was not like sample we looked at top installed had fissures rough texture and was dull in appearance. we complained and they did refund the money for the top , but we were stuck with a very expensive undermount sink that was special ordered, they would not refund on the sink.Very poor customer service, would not return phone calls, just terrible to deal with. Would not deal with this company ever again if they were the only company around we would do without, it was that bad. I also think there prices are way out of line .

They did an excellent job. They were thorough and meticulous with measuring and installing.  They clened up behing themselves daily.  They were here on time daily.   They were open to anything we asked.  The bottom line is the product was perfect and the
installation was also perfect.   I would hire them again and I highly recommend them.
John Karras

Got granite from jps, first of all they tried to charge my credit card for more than was agreed upon because they took out our old countertops. They never discussed this that it would be extra. I would have removed it myself. They were 5 hours late to install the counter tops and one side wasn't measured correctly by them. The counter top was one inch shorter on one side of the stove. It looked really bad. I called continuously for a month to get them to fix the problem. Set me up twice with no show appointments. Finally after threatening to get a lawyer and talk to the bbb they finally came out after 2 months and brought a replacement. The replacement granite was not a very nice piece, but i let that go because i was beyond exhausted. The granite product itself is very rough in spots and always snags cloth. Do not suckered in.

This entire process was  fantastic. Everything went quickly and flawlessly. The entire JPS team were great to work with.

unknown

We met James at his business location where he gave us a tour and explained in detail how the granite would be cut, fabricated, and sealed. He gave us the names and addresses of granite suppliers where we could visit to select our granite slabs. Previously, we had been told by other granite counter suppliers that we would need separate contractors for plumbing, and electrical, and that we would have to pay additional money to have our kitchen cabinets made level. However, at JPS, they performed all the work needed, from measuring to installation of plumbing. James even sold us a kitchen stainless steel sink and a bathroom sink at a cost below anything I could find on the Internet for the same products. Within two weeks of selecting our granite slabs, James had them delivered to his business, did the fabrication work, and installed them. We are very pleased with his work. The JPS cost was thousands less than the other 4 companies that bid on our project. Our counters are BEAUTIFUL!