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Harford Appliance Repair Service
Appliance (Major Electric Appliance) - Install or Replace, Fridge, Freezer or Ice Maker Repair or Service, Electrical for Home Addition or Remodel Installation,
About us
Family owned & operated with over 30 years of experience, Harford Appliance Repair Service Inc.has been proudly serving Harford and the surrounding counties. We pride ourselves in the quality of work we do and our professionalism.
Business highlights
21 years of experience
Services we offer
Cooktops, Dishwashers, Dryers, Freezers, Garbage Disposals, Gas and Electric Ranges, Ice Makers, Large Appliance Repairs. Washers, Refrigerators, Trash Compactors, Vent Hoods, etc.
Accepted Payment Methods
- CreditCard
Reviews
4.630 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 83% | ||
| 3% | ||
| 7% | ||
| 3% | ||
| 3% |
Showing 1-25 of 30 reviews
Kenneth M.
Dec 2019
Unfortunately Landers was not the company which responded to my request. Another company, Harford Appliance Repair Services, Inc. called to respond to my request for quotes. I was in a hurry when answering the phone and could not check my request for bids. Later I realized that this company was not one of the ones recommended by Angie's List. The company which responded was able to replace the igniter but at over twice the cost of the same repair I had done by a previous provider who was a legitimate Angie's List company. I do not know how this company got my information from my Angie's list inquiry but I most definitely would NOT hire them again. Their receipt has no address or e-mail address. their phone is 410-803-0033.
Response from Harford Appliance Repair Service
"HARFORD APPLIANCE REPAIR SERVICE, INC.: We received notification of this job via email, subject line "You have received a new project request from an Angie's List member: [Member Name Removed] We then contacted the customer to schedule. We looked at two appliances, a GE Gas Range and a Rangehood. Our service fee is $90 for the first appliance, and $45 for each additional appliance to come to the house, diagnose the problem, and give an estimate on the repair. Our technician was unable to repair the rangehood, which needed a new vent fan motor switch and light, due to the model tag not being attached to the unit. For the range, we diagnosed that the issue the customer was having was due to a faulty bake igniter. We were given the okay from the customer to replace the part. The part cost $90.00, with $5.40 in tax. The labor associated with the job was $86.00. This is how the total bill came out to be $316.40. If you have any additional questions or need any further clarification, please don't hesitate to call our office at 410-803-0033 Rick Siebert, Owner Harford Appliance Repair Service, Inc. 410-803-0033 LANDERS APPLIANCE, INC.: We were not the service provider and these marks should not be attributed to my company. I'm not aware of the make and model of the gas range to provide specific pricing but the repair price mentioned is generically in line with pricing found in the national job rate price guide, the blue book in our industry. Dean Landers, President Landers Appliance, Inc. 410 682-3232 ext 1101"
Michelle G.
Aug 2019
Great response, punctual time, they even called to say they were on the way and worked with our busy schedules to accommodate a time that worked for us. Repair man said he had never seen this brand ice maker before (Maxx Ice- can be purchased at Home Depot, Sams Club, etc) and that he couldn't really identify the problem. Said it was likely the mother board but he couldn't get the parts. He suggested we order the parts separate then they will put in. I'm not comfortable with this since 1. We don't know for sure what the problem is and 2. If he isn't familiar with the brand, how is he doing to do the repair? Now I am out the $90 service request fee and have zero answers. When I purchased this ice maker, I researched the brand and model and paid for expected quality. It is < 3 years old. I am not confident we got an accurate diagnosis. I expected the problem to be a simple solution, which I still suspect. We will be calling another company for a second opinion before we shell out this pricey "suspected mother board" issue.
Response from Harford Appliance Repair Service
"[Member Name Removed], Thank you for your feedback, we appreciate all reviews. It is always our goal to help customers to their satisfaction, and we are never pleased when that is not the outcome. We did our due diligence, and researched your appliance and its parts for 2+ hours, to no resolution. At that point, it was our professional recommendation to contact the manufacturer, in hopes they would have the best resolution for you. If you have any other questions, or would like to discuss anything in further detail, please don't hesitate to call our office at 410-803-0033."
Jennifer M.
Aug 2019
Very well. Arrived on time. Was friendly and knowledgeable.
Mary R.
Jul 2019
It went very well! I had used them previously for a fridge repair. They are not inexpensive, but they are worth every penny for the quality of work you get. I would highly recommend them.
Michelle K.
Jul 2019
They were great. They were on time and professional.
Laura T.
Oct 2016
Very well they were timely And professional. Felt it was a bit pricey but isn't eveything now a days a5md probably no more then others.
Virginia C.
Aug 2015
unknown
Troy K.
Jan 2015
Very easy to make an appointment. They were prompt and professional. Gave me multiple price options.
David K.
Aug 2014
* The good part of the experience was the company's responsiveness and punctuality. It was good to be able to get the refrigerator back in operation the same day.
* The bad part of the experience was the price which also reflects on professionalism. I had a problem with my refrigerator and made an appointment for service. I then diagnosed the problem myself but decided to still get the service to be 100% sure and to get the refrigerator operational the same day. I called the repair service back to be sure the part would be on the truck when the technician (company owner) showed up. When he arrived, I already had the refrigerator taken apart and defrosted with the suspected bad part removed. He confirmed within about a minute that I was correct, did a quick calculation and told me the price for the repair (with his hand resting on the box holding the new part): ~$229 ( ~$60 for the part, ~$79 service fee (show up fee), and ~$90 for labor). I asked if that was the best he could do and he said he would take $10 off the price. I sucked it up and paid because I needed to get the refrigerator working and because at that point I already owed the $79 show up fee. The repair took less than 20 minutes. He was at my house for a total of about 30 minutes.
* I got Angie's list to avoid situations like this. I'm pretty disappointed. I was fine paying double the online retail price for the part in order to get the fridge fixed quickly. I was not fine with spending $160 for less than 30 minutes of work.
* Caution: The ~$79 service fee does not get applied to labor even if the repair is done on the same trip.
* Caution: The labor rate appears to be about $180 per hour (he told me that I saved myself money by having the fridge defrosted and taken apart)
* Caution: The company's website says: "Unsurpassed quality at unbeatable prices" and "Get service that's good for your wallet"
* I think that applying the service fee to labor would have been reasonable since the repair was done on the same trip. That would have dropped my cost for the 30 minute repair to $151 (without the $10 discount). This would have been fair and good for both of our wallets.
* The bad part of the experience was the price which also reflects on professionalism. I had a problem with my refrigerator and made an appointment for service. I then diagnosed the problem myself but decided to still get the service to be 100% sure and to get the refrigerator operational the same day. I called the repair service back to be sure the part would be on the truck when the technician (company owner) showed up. When he arrived, I already had the refrigerator taken apart and defrosted with the suspected bad part removed. He confirmed within about a minute that I was correct, did a quick calculation and told me the price for the repair (with his hand resting on the box holding the new part): ~$229 ( ~$60 for the part, ~$79 service fee (show up fee), and ~$90 for labor). I asked if that was the best he could do and he said he would take $10 off the price. I sucked it up and paid because I needed to get the refrigerator working and because at that point I already owed the $79 show up fee. The repair took less than 20 minutes. He was at my house for a total of about 30 minutes.
* I got Angie's list to avoid situations like this. I'm pretty disappointed. I was fine paying double the online retail price for the part in order to get the fridge fixed quickly. I was not fine with spending $160 for less than 30 minutes of work.
* Caution: The ~$79 service fee does not get applied to labor even if the repair is done on the same trip.
* Caution: The labor rate appears to be about $180 per hour (he told me that I saved myself money by having the fridge defrosted and taken apart)
* Caution: The company's website says: "Unsurpassed quality at unbeatable prices" and "Get service that's good for your wallet"
* I think that applying the service fee to labor would have been reasonable since the repair was done on the same trip. That would have dropped my cost for the 30 minute repair to $151 (without the $10 discount). This would have been fair and good for both of our wallets.
Response from Harford Appliance Repair Service
"Response to [member name removed] on Angie’s List. We at Harford Appliance Repair Service (HARS) appreciate the high marks for responsiveness and punctuality. We consider these key components in the high quality of the services we provide. We are also pleased that the customer states: “It was good to be able to get the refrigerator back in operation the same day.” The ability to complete over 80% of our service calls on the first trip is another key to the high quality of our services. Up-front pricing reflects our company’s commitment to professionalism. We always quote the $79 diagnostic fee when the customer calls and explain that parts, tax, and labor will be additional charges if the customer chooses to have the appliance repaired. The $79 service charge was quoted to [member name removed] when he called. Once the technician has diagnosed the problem at the job site, no further work is performed until the customer has been informed of the diagnosis and what the balance of the repair will be, detailing the additional charges of labor, parts, and tax. The balance of the cost of the repair was quoted up front to [member name removed] and agreed to by him. Our diagnostic fee is among the lowest charged by companies operating in our service area. The technician’s expertise and a warranty to stand behind the tech’s diagnosis are part of what is covered by the diagnostic fee. The diagnostic fee also covers a portion of the cost of doing business. No service provider can afford to “show up” at a customer’s door for free. To do so would imply there is no value to the technician’s expertise or time and there is no cost for gasoline or maintenance of a vehicle to drive to the customer’s door! When some service providers “apply” the service fee to labor, the amount of the service fee is added to the labor charge. Put another way, “applying” the service fee to labor makes it go away in name only; the service fee will be included in the labor charges most often, but always in some other portion of the bill. HARS charges a flat rate for labor according to national standards and the complexity of the service. We do not charge hourly labor rates. This means that the labor rate would be the same for the repair whether the work was done by the company owner or any other HARS technician. Charging flat rates for labor ensures that a repair costs the same for every customer and will not vary according to the length of time it takes to complete the job."
James L.
Jul 2014
Excellent!
James T.
Jul 2014
The service technician called and let me know he was on the way and arrived when he said he would. He assessed the dishwasher and quoted a price. The repair is a common repair and he had the parts on his truck. He was able to complete the repair and adjust the door in under an hour. Very professional and will definitely call again if I need to.
Greg M.
Jun 2014
unknown
John W.
Jun 2014
unknown
Arthur L.
Mar 2014
My freezer went out on Sunday night. I did not realize it until Monday afternoon. I looked up repair companies on Angie's List and sent a message to Harford Appliance Monday night. I did not receive a response by Tueday morning, so I called them. I got a service appointment for Wednesday morning. The repairman, Marty, called 45 minutes before arriving to let me know he was on his way. He rapidly diagnosed the circuit board was burned out and he had a replacement board in his truck. He called to verify the new board was compatible with my refrigerator, then installed it. He showed me the burned out circuit on the old board. He was in the house less than 45 minutes and had diagnosed and repaired the problem.
Maryann Z.
Feb 2014
Called in the morning to get dryer fixed. Set up appointment for early afternoon. Tech called and said he would be at my house within an hour. Showed up on time and has the part I needed on the truck. Can't beat the service.
KIm G.
Feb 2014
When I called, they wanted to come that day but I was not available. They came the next day and found the problem then the following day to replace the part. We were very happy with the service. He was prompt, polite and courteous.
Debra P.
Dec 2013
Called and they promptly answered the phone and made an apppointment for the next day between 1p and 5p. Called before they came (as requested) and showed up at 1:30pm. Marty was able to identify the problem with my washer within 1 minute of seeing my machine and fixed it with the part he brought with him! He was in and out within 30 minutes. Very nice and professional. Will call for future repairs without question.
Christie B.
Dec 2013
they called to let me know they were one there way. found the problem and correct it while still showing me what to do should this happen again. they were professional and courteous.
Denise S.
Oct 2013
Marty came in, assessed the problem then told me what was wrong, and told me how much it would cost.
John P.
Oct 2013
Repairman was 3rd one called, first to call back and arrive. Had part needed on truck & replaced. Start to finish in 20 minutes. Smart guy - knew his business.
Melani J.
Jul 2013
Rick arrived during time window and called ahead of time to let me know he was on his way. Within 15 minutes after arriving, he had the problem diagnosed. Repair completed in under an hour. Very knowledgeable and courteous.
Gregory J.
Jul 2013
My fridge stopped working. Found company on Angie's. Called about 8 am. Got an appointment for later in the day. The called before arriving and came in the time frame promised. Had the parts and fixed it.
Mike S.
Apr 2013
They definitely identified and fixed the problems. The ice maker was shot and the turntable in the microwave would not turn. They were prompt and courteous. My only issue was the price. I just wish they would have made the first service call free. In other words, often you don't pay for the estimate if you agree to have the work done in the estimate. If you don't agree well, then, you pay for that first service call. But in this case we paid for the first call even though we agreed to go ahead and do the work. I know he had to come out twice. He had to come back with the right parts. He did everything just fine. The bill was just higher than we thought it would be.
Lawrence S.
Mar 2013
Fast knowledgeable polite service tech, was ready with needed service part and had everything up and running in no time.
Mary M.
Feb 2013
Service tech called to let me know they were on their way. here on time friendly, efficient. know their appliances.
Licensing
State Contractor License Requirements
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FAQ
Harford Appliance Repair Service is currently rated 4.6 overall out of 5.
Harford Appliance Repair Service accepts the following forms of payment: CreditCard
No, Harford Appliance Repair Service does not offer free project estimates.
No, Harford Appliance Repair Service does not offer eco-friendly accreditations.
No, Harford Appliance Repair Service does not offer a senior discount.
No, Harford Appliance Repair Service does not offer emergency services.
No, Harford Appliance Repair Service does not offer warranties.