GEMCRAFT HOMES

The service I have received from the management staff within Gemcraft Homes has been deplorable.  I feel that work speaks volumes.  I have made numerous attempts to contact management within Gemcraft Homes in regards to my failed Energy Star test and have received absolutely NO response.  I have never encountered an organization that goes out of their way to ignore emails like Gemcraft Homes.  With each email I send, I receive no acknowledgement or response.  They forward the email to someone else and I am required to further engage in conversation with the individuals who are unable to provide me the information I require.
To be extremely honest, I received excellent service from management when I wanted to perform a change order and spend more money with Gemcraft Homes.  Those emails were responded to by Ms. Babcock in a prompt and efficient manner.  It is obvious as to where their priorities are when dealing with their customers.  I was informed that I would be receiving a survey from Gemcraft Homes post settlement.  To date, I have not received a survey.  I guess they can read this review......
In closing.....RUN, do not walk from Gemcraft Homes.  If you ever consider purchasing a Gemcraft Home, please contact me first.  I will give you an honest, non-biased opinion of how the process has been for my family.  If I could do it all over again, I would have chosen another builder.

GEMCRAFT HOMES DID A GREAT JOB ON OUR HOUSE. WE ADDED MANY EXTRAS INCLUDING A SUNROOM. THE WORK WAS DONE ON TIME AND WITHOUT ANY PROBLEMS. THE PRICE WAS VERY AFFORDABLE. (THE LAND IS NOT INCLUDED IN THE PRICE ABOVE.)

GEMCRAFT DID ACCOMMODATE OUR REQUEST, BUT SOMETIMES IT FELT AS IF WE WERE PULLING TEETH. OUR SALE REP, WHO HAS SINCE LEFT THE COMPANY, WAS WONDERFUL TO DEAL WITH. OVERALL WE ARE VERY HAPPY WITH THE HOUSE.