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Bel Air Honda

About us

Bel Air Honda is proud to provide an enjoyable car ownership experience for drivers in Fallston, MD and the surrounding Baltimore area. Whether you are planning to lease or purchase a new or pre-owned vehicle you can expect a courteous, professional and obligation-free experience at Bel Air Honda.

Services we offer

Auto Repair, New and Used Car Sales

Reviews
4.319 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
68%
4
11%
3
11%
2
5%
1
5%
Showing 1-19 of 19 reviews
Linda W.
Jul 2017
5.0
Yes, I recommend this pro
$350
They're very professional. Quality of service keeps me going back there. I have sat in the waiting room and it was fine. I just think that they're very prompt in their service.

Linda W.
Jul 2017
5.0
Yes, I recommend this pro
$1,800
.

Linda W.
Jul 2017
5.0
Yes, I recommend this pro
$350
I've always had excellent service there. I think they provide prompt, reliable service. They leave my vehicle very clean.

Linda W.
Jul 2017
5.0
Yes, I recommend this pro
$30
I can go in there and in ten minutes be out. I just think that I can bring my car up there, have it serviced, if I ever have to leave it, they'll give me a ride home, and my wife can take me back later to pick up my vehicle, so I just feel overall the service is very good, excellent.

Linda W.
Jul 2017
5.0
Yes, I recommend this pro
$1,800
It was about $3,600, which I think is high. I did have four new tires put on. I think they do quality work. I think they provide quality service in maintaining my vehicles. It depends, the last time, they had to order the tires, so it took three days. I've used them for 20 years.

Patricia F.
Sep 2016
5.0
Yes, I recommend this pro
$30
.

PAUL N.
May 2016
5.0
Yes, I recommend this pro
unknown

Sharon S.
Apr 2016
5.0
Yes, I recommend this pro
unknown

Bob B.
Mar 2016
1.0
unknown

Sam S.
Feb 2016
4.0
$130
I just moved from Pennsylvania to Maryland. Pennsylvania doesn't have a front license plate. So I needed them to put the license plates on. The oil change was $40. They charged me over $90 for the license plate. I was really upset. When I tried to talk to the receptionist, she was rolling her eyes and acting as if I was an inconvenience. The experience was unpleasant and I just stopped using them.

Martha A.
Jun 2015
5.0
Yes, I recommend this pro
unknown

Joseph B.
Jun 2015
4.0
Yes, I recommend this pro
unknown

Edward C.
Dec 2014
2.0
Yes, I recommend this pro
$6,420

I purchased a 2011 Honda Accord from this dealership in July 2013 that had around 43,000 miles on it. While we were negotiating the price of the car I was told that if I purchased the car from Bel Air Honda I would have a warranty from Warranty Forever® covering the engine. I maintained the Accord changing the oil 5 times over 14 months at Bel Air Honda and Pep Boys Bel Air. Despite having documentation showing that the Accord was maintained, because I failed to document all the phone calls with Warranty Forever®, when the engine failed in September 2014 the warranty was declared void and I was held responsible for all of the $6,420.50 in repairs to the Accord and Bel Air Honda admitted no financial responsibility and did not negotiate on the price of repairs. 

Bel Air Honda has argued that they have no connection with Warranty Forever® and therefore have no responsibility. This may be legally true but it is my opinion that selling a car with a warranty that is designed to fail is very bad costumer service.

After the warranty failed I began researching Warranty Forever®. The most interesting point showing that the warranty is latently defective is what Warranty Forever® itself said on the Better Business Bureau?s website. In responding to a complaint very similar to mine the company posted on July 10, 2014   ?In fact, {Warranty Forever} receives approximately 11,000 calls per month from vehicle owners, answers those calls in about 6 seconds (on average), and pays about $2 million in claims per year.?

If Warranty Forever® receives 132,000 calls a year and only pays $2,000,000 in claims per year can anyone honestly claim that administration and claims denial does not consume dramatically more funds than paying for repairs under the warranty?

In some ways Bel Air Honda knew this warranty was flawed. When I brought the Accord in on September 23, 2014 for servicing the Bel Honda service technician had no record of the warranty. After I presented the paper work for the warranty on September 25 another service technician told me that Bel Air Honda did not sell many of these warranties. She also confirmed that the oil in the engine when it failed was fine and she assumed the warranty would cover the engine. When the warranty was declared void I supplied the service manager with documentation showing the car was maintained in compliance with the warranty. His position was the Bel Air Honda held no responsibility. When I asked if he would negotiate on the price, he stated that ?Any reduction in cost would violate their contract.? I don?t know whose contract this would be since his position is the Warranty Forever® has nothing to do with Bel Air Honda.

I openly admit by failing to document all my calls to Warranty Forever®, I must assume the majority of the $6,420 bill and I paid the entire $6,420 before picking up the car. But when I wrote Bel Air Honda and said I thought I should be responsible for the $3,858 in parts and work not covered by the warranty but could Bel Air Honda assume some portion of the $2,562 labor to install the new engine, I received no response. What I did get in the mail 7 weeks after writing the service manager and 3 weeks after writing the general manager was a letter from the general manager offering to sell me an extended service plan. Basically they had ignored my previous mail.

Bottom line, I maintained my car and can prove it, but since I can?t prove I asked for permission to do oil changes in advance at Pep Boys, Bel Honda assumed no financial responsibility.



Patricia F.
Dec 2014
5.0
Yes, I recommend this pro
$25
They are honest. They will tell you what's wrong with your care. Not a long wait.

Lisa N.
May 2014
3.0
$470
I cannot address the routine maintenance, since I cannot see or feel a difference in the vehicle, I can only assume they did everything they said they did. My aggravation comes from the disinterested service advisor and lack of communication, and from what was not done - the primary purpose of my visit. I took it to have the air conditioning fixed. I had already taken it to a mechanic out of state when I discovered it was broken on vacation, and they'd informed me it needed a new condenser, but they would not have the part before I was leaving. So I called Bel Air Honda upon my return, since I'd bought the vehicle at a Honda dealer in VA (Autonation Honda Dulles), and informed them of my situation, to include that the air conditioning should still be under warranty. I was told fine, bring it in. I arrived at 7 am, and after several hours and several phone calls (to include the dealership I had purchased the vehicle from) I was informed Honda would not honor my warranty, that I had to take it to an Acura dealer (which of course is nowhere near where I work or live). So now I have to make a 3rd trip to a distant garage, take a day off of work, and spend MORE money for something that should not be broken on a 3-year old vehicle in the first place.
While my primary gripe is with Honda for not honoring my warranty despite selling me the vehicle, my other complaint is with the service department personnel not communicating with each other (the service advisor had none of the information I had provided when I made the appointment); nor with me regarding their policy toward warranties before wasting my day; not communicating in a timely manner (the service provider could not be located when I called for a status more than once); and not communicating at all when my shuttle driver was going to be over an hour late in picking me up. Just not a good experience.

Patricia F.
May 2013
5.0
Yes, I recommend this pro
$235
I was very satisfied with the work that was performed.

John N.
May 2013
3.0
$400
We used to take our Odyssey to have it serviced by the folks at Bel Air Honda. It is a convenient dealership. You can count on them to fix any problem you can diagnose yourself, and you can count on them to perform routine maintenance. However, their service department makes that place a ton of money. Our Odyssey has a service minder that lets us know when it is time for service. It also tells us what kind of service to do. Bel Air Honda always did more service than was required, and charged us for it.
Once I became aware of it, I put an end to that. But I took the car back a four wheel alignment that mostly any shop can do, they came back and told me that one of the rear shocks was shot and leaking oil. Not trusting them because of my prior experience, I thanked them for performing the alignment and took the car home. I jacked up the car and looked for any evidence that there was any oil leaking out of the shock. None. Nothing.
In another situation, they wanted to charge me nearly $600 for a brake job. I bought the pads and did the job myself for less than $100.
I will never go back.

Patricia G.
Jan 2013
5.0
Yes, I recommend this pro
$102
I t went very well, i was very pleased with the service i recieved, work was done in a timely manner and was fixed correctly..no more noise!

Patricia G.
Mar 2011
5.0
Yes, I recommend this pro
$100
They were very friendly and courteous. My truck was done when they said it would be done. The technician was really honest. Their pricing was average since it’s a dealership. I would use their services again in the future.

Licensing

State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.

*Contact business to see additional licenses.

FAQ

Bel Air Honda is currently rated 4.3 overall out of 5.

No, Bel Air Honda does not offer free project estimates.

No, Bel Air Honda does not offer eco-friendly accreditations.

No, Bel Air Honda does not offer a senior discount.

No, Bel Air Honda does not offer emergency services.

No, Bel Air Honda does not offer warranties.