On May 29 we noticed the radon meter in our basement was broken and called Reliable Radon based on Angie's list information and because I like to patronize local businesses. An appointment was set for May 31 between 2 and 6 PM, with a call 30 minutes before arrival. I have breathing problems and was really happy they could come in just 2 days. The quoted price was $125 for the service call and $30 to replace the meter, with the possibility of additional charges depending on the situation. I asked if they would honor the Angie's list coupon for a 5 percent discount, and was told the quoted price already included the discount. On May 31, we hadn't heard anything by 5:35, so called to see if someone was still coming and were told the serviceman had gotten stuck on an earlier call and was on his way. He then called about 5:45 to confirm and arrived a few minutes after 6. He found that our radon fan had failed and also needed to be replaced. He wasn't sure if the price would be $500 or $599 so called the business owner to find out and said the total price would be $599. Due to my breathing problems we wanted the repair done right away and agreed. He replaced the fan and meter - he had all the necessary parts on his truck and did an excellent job of removing and replacing the exterior fan and interior meter. He also looked at the basement floor and made suggestions for things we could do ourselves to reduce radon risks. He finished work around 7:20. I asked how we should pay for the work, and he said we would get an email invoice and could pay online. The next day we received the invoice, which was not itemized and did not show the Angie's list discount. I paid the bill promptly and sent an email asking for an itemized bill. The response said "Attached is your invoice with the charge for a Radon fan replacement, it was $599 and we included replacing the manometer in that price and we waived the service call of $125. Let me know if you have any questions. Have a good day." I asked again for an itemized bill and got the response "We offer our customers the best promotion we have going on. The Radon fan replacement we did at your home, the normal price was $699, labor being 50% and parts 50%. So we gave you the promotion price of $599 which was a better discount then the Angie's list 5% off $699. Please let me know if you need anything else." I thanked them for the explanation. It has been over a month since the repair, the replacement meter and fan are working, and our continuous radon monitor shows radon is well under recommended limits. So my overall comment is mixed - I rate the quick scheduling and the repair as excellent. The repairman was knowledgeable and skilled and had all the necessary parts and equipment with him on the first visit. But communications with the company weren't as clear as we would have liked, either about the late arrival for the appointment or billing. I'm used to contractor bills itemizing parts and labor and Angie's list members spelling out the discount, and was surprised at having to ask more than once for an explanation of charges. If I need radon work done again in future I will probably check with other providers.