Fireside Stone & Patio

They recently serviced our gas fireplace. They were prompt, professional, and quickly resolved the problem. I highly recommend them.

Poor quality installation. Fireside did not brace the mantel from the underside, causing the mantel to shift, sink, and has caused major cracks around the perimeter of the mantel. Fireside didn't offer any resolution or help in correcting the problem, only that I should "move." I'm now suck with a lop-sided mantel. I will have to spend good money after bad to correct. I will not hire again. Hire at your own risk.

Great! All went well. Installation took less time than expected. Customer service and communication were very good. Highly professional team!

Good job, fireplace looks clean

These guys just left here after fixing a minor issue that went wrong with the equipment installed in the chimney work they did for us in September. Both these experiences were great. No hassle, no attitude, and they came quickly with no charge for the repair. They have been amazing to work with, unfailingly honest, showed up on time, finished when they said they would, and were incredibly nice guys to have in our home while the work was being done to boot. Their price was fully 1/3 the price quoted to us by our original contractor and I think we got better quality than we would have had we gone with the original contractor quote. Highly recommend.

They were really helpful, gave us some good things to think about and told us to let them know when we were ready to proceed with the free in-home consultation. When we were ready, Tom (the owner) came out to our house and spent a good bit of time talking through what we wanted and what they offered, and we actually ended up deciding on a wood stove which cost less than the insert we originally thought we wanted. We appreciated that he wasn't trying to sell us the most expensive thing, but what he felt would be the best option for us. On the scheduled day of install (last week) it was brutally cold and windy. The installation team showed up cheerfully and performed the install (including getting up on the roof in the bitter wind) with great care even though it was SO COLD outside. I appreciated how precise they were in the installation, making sure they put the stove exactly where we wanted it, and even got out a tape measure to be sure it was perfectly centered in the old fireplace opening. They gave us some tips on building the best fires, and stayed until we got the first fire going to make sure we didn't have any questions. I was very impressed with the whole process and highly recommend them!

Tom came out and conducted a free estimate and gave us advice on the best model for our needs.  We wanted a fireplace in a room with no existing fireplace or gas line.  The installers were friendly, efficient and attentive to the details of cleaning up and explaining the features of the fireplace and mantle.  We never got a competing estimate, so we're unsure how his prices measured up, dollar for dollar, to the competition.  However, we got a ballpark quote from Ace Hardware in Ellicott City of $8-10K (including propane installation of about $800) so we believe Tom's price was fair.  One of the things that drew us to his company was that they would handle the mantle installation as well.  After calling a couple other fireplace retailers and installers that didn't do mantles, we were happy to learn that his installers could take care of both. His showroom was convenient to visit and we would certainly recommend his company to anyone interested in fireplace installation!

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Called before arriving, arrived on time, put down drop cloths to protect our floors, used vacuum cleaner to pick up all
dirt, explained what he was doing, and pointed out all controls.

Very meticulous on proper fit, etc.

We selected the mantle from their website - they ordered it and finished it off for installation.  Communication was a bit of an issue with our order getting lost but they ended up getting it sorted out.  I would recommend just staying on top of them so things don't get 'lost'

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The service was great. The rip out and new updated install took two days. The workers did a great job installing the unit and were very considerate by making sure my furniture and floors were covered up and protected while they worked. The owner (Tom) and his employees Tisha and Tracy are very good at what they do and are extremely knowledgable and responsive. I had been wanting to replace my fireplace for over two years. I had four companies come out and give me estimates. Fireside came in with the second cheapest bid. That is the only reason I gave them a "B" for pricing, however was very clear out of the four companies that fireside was the company to go with. They came across as the most knowledgable and honest. I would recommend this company to anyone who wants the job done right at a fair price.

Everything went well.

Service men were on time, curious, worked quickly and efficiently, cleaned up their mess, and did a great job.

A+ + + + +!
We wish there was a way to give a higher grade than A!  From start to finish, amazing customer service.  We had originally contracted with a large landscape design company to build a patio with a custom fire pit.  The contracted company was unable to complete the task.  We called in Fireside (wish we would have used them for the whole project) and now have a gorgeous fire pit.  From the start, Tom was courteous and professional.  Our first sign that something was different from other
contractors, was that he actually came and made a form mold of the pit to have the insert fabricated exactly to size.  The insert arrived and was installed the same week.  We cannot convey how superior the service that Fireside has provided us. Please do not hesitate to use this business.  We give them
our highest recommendation!

Install of both fireplace insert and mantle went well. Staff was professional and efficient. Tracy was especially great. He went the extra mile to make sure the mantle was installed correctly.

Great showroom. Staff was responsive and set up home visit. Home visit was helpful and went over a lot of extras we needed to know about burning wood in an insert.
Installers were knowledgeable and friendly. Did a great job with everything from details like making sure the insert was centered to clean up.

I stated the out come of the purchase above. Fireside's actions display a complete lack of professionalism. They want the large sums of cash for the purchase but they and quot;do not serviceand quot; (their quote) their products. The problem is that no one else services their products either. My advice is to go with a company that will be there for the long haul. You can't even leave a message at Fireside...the recording will now allow it. Buyer beware...I am considering small claims court to recoup my $6,000 Fireside can come and get the stove...it is of no value if it will not distribute heat.

We really liked the guy Tom, he pretty much did almost all the work himself, and he is also the one who runs the store that we went to; he is a very hard worker. They seemed professional, and were very good about cleaning up after themselves. Most importantly, we were having numerous things done at the same time and they did what they said they would do and did it on time. When one of the pieces was chipped, they came back and replaced it with no questions asked. They were more expensive but all the work and everything else was great.

We've had a standard wood-burning fireplace in the family room that made the room unbearable. Having a fire in it didn't warm the place up; when no fire was burning (or even using a duraflame log), there was a constant draft.
Steve came, made estimate for a gas-burning insert. Quite pleasant and professsional.
On day of install, a problem. Size of unit? This was over a year ago... I can't remember, but we almost came to a point of and quot;do not proceedand quot;. The guys kept their heads and worked it out. Were even great with my dogs.
Things happen with projects. You learn more of the calibre of an organization when they rise to these circumstances.
Room is so comfortable! My son used to prefer the basement (and Vornado heat) for his games. Now he's up here all the time.. Not a regret. Would do it, using them again in a heartbeat.

Very professional and punctual.
Would use again.

They were professional, courteous, punctual, clean and very helpful. I would definitely hire this company again.