Fireside Stone & Patio

They recently serviced our gas fireplace. They were prompt, professional, and quickly resolved the problem. I highly recommend them.

Poor quality installation. Fireside did not brace the mantel from the underside, causing the mantel to shift, sink, and has caused major cracks around the perimeter of the mantel. Fireside didn't offer any resolution or help in correcting the problem, only that I should "move." I'm now suck with a lop-sided mantel. I will have to spend good money after bad to correct. I will not hire again. Hire at your own risk.

Great! All went well. Installation took less time than expected. Customer service and communication were very good. Highly professional team!

Good job, fireplace looks clean

These guys just left here after fixing a minor issue that went wrong with the equipment installed in the chimney work they did for us in September. Both these experiences were great. No hassle, no attitude, and they came quickly with no charge for the repair. They have been amazing to work with, unfailingly honest, showed up on time, finished when they said they would, and were incredibly nice guys to have in our home while the work was being done to boot. Their price was fully 1/3 the price quoted to us by our original contractor and I think we got better quality than we would have had we gone with the original contractor quote. Highly recommend.

They were really helpful, gave us some good things to think about and told us to let them know when we were ready to proceed with the free in-home consultation. When we were ready, Tom (the owner) came out to our house and spent a good bit of time talking through what we wanted and what they offered, and we actually ended up deciding on a wood stove which cost less than the insert we originally thought we wanted. We appreciated that he wasn't trying to sell us the most expensive thing, but what he felt would be the best option for us. On the scheduled day of install (last week) it was brutally cold and windy. The installation team showed up cheerfully and performed the install (including getting up on the roof in the bitter wind) with great care even though it was SO COLD outside. I appreciated how precise they were in the installation, making sure they put the stove exactly where we wanted it, and even got out a tape measure to be sure it was perfectly centered in the old fireplace opening. They gave us some tips on building the best fires, and stayed until we got the first fire going to make sure we didn't have any questions. I was very impressed with the whole process and highly recommend them!

Met with the owner at our home, discussed the project as well as some ideas for other stone work, he said he would give us a quote and even gave us a timeframe for starting and completing the sidewalk prior to Thanksgiving. Never got the quote or any response despite following up with them multiple times to ask for a response. Would not recommend this vendor - they wasted our time and it is now too late for us to get the work done by another company this fall as we wanted to do.

We came out here from Prince George's County to look at, and hopefully buy a gas fireplace. Unfortunately, it turned out that would not be able to install a fireplace for us due to permitting regulations in our county. Nevertheless they were extremely helpful and still took the time to explain to us the different options of types of fireplaces available to us and the plusses and minuses of each. The information we received was much more complete than we had received at another business the previous week. If you live in Howard County, I would strongly recommend you consider them.

unknown

Tom came out and conducted a free estimate and gave us advice on the best model for our needs.  We wanted a fireplace in a room with no existing fireplace or gas line.  The installers were friendly, efficient and attentive to the details of cleaning up and explaining the features of the fireplace and mantle.  We never got a competing estimate, so we're unsure how his prices measured up, dollar for dollar, to the competition.  However, we got a ballpark quote from Ace Hardware in Ellicott City of $8-10K (including propane installation of about $800) so we believe Tom's price was fair.  One of the things that drew us to his company was that they would handle the mantle installation as well.  After calling a couple other fireplace retailers and installers that didn't do mantles, we were happy to learn that his installers could take care of both. His showroom was convenient to visit and we would certainly recommend his company to anyone interested in fireplace installation!

unknown

.

unknown

Called before arriving, arrived on time, put down drop cloths to protect our floors, used vacuum cleaner to pick up all
dirt, explained what he was doing, and pointed out all controls.

Very meticulous on proper fit, etc.

Fireside S&P offers a number of different fireplace inserts that were not available at other stores.  I eventually decided on a brand that they did not offer. However, if you are shopping for an insert, I recommend you visit FIreside.

We selected the mantle from their website - they ordered it and finished it off for installation.  Communication was a bit of an issue with our order getting lost but they ended up getting it sorted out.  I would recommend just staying on top of them so things don't get 'lost'

We called the company and they said they would send the owner out to give us a quote. He was a bit late to the appointment, but explained another job ran long and we understood, not a big deal. We showed him the area in the yard where we wanted to build the patio and fire pit, and spoke a little about what we were looking for. He seemed in a rush to leave, took a quick look around and spoke briefly about materials he could use for the patio and then said he would email us a quote.  We did not receive a quote until 2-3 weeks later, which was for as he explained the "lower end" materials and a slightly smaller version of what we had wanted. We decided not to move forward based on the high cost for something that was not what we wanted, and felt we didn't get great service from the limited interaction we had with the company. We are a young couple in a smaller home so this may have been a "throw away" quote thinking we couldn't afford or weren't serious about the project. We ended up building the project ourselves with materials purchased from the Stone Store. 

unknown

The service was great. The rip out and new updated install took two days. The workers did a great job installing the unit and were very considerate by making sure my furniture and floors were covered up and protected while they worked. The owner (Tom) and his employees Tisha and Tracy are very good at what they do and are extremely knowledgable and responsive. I had been wanting to replace my fireplace for over two years. I had four companies come out and give me estimates. Fireside came in with the second cheapest bid. That is the only reason I gave them a "B" for pricing, however was very clear out of the four companies that fireside was the company to go with. They came across as the most knowledgable and honest. I would recommend this company to anyone who wants the job done right at a fair price.

Everything went well.

Service men were on time, curious, worked quickly and efficiently, cleaned up their mess, and did a great job.

A+ + + + +!
We wish there was a way to give a higher grade than A!  From start to finish, amazing customer service.  We had originally contracted with a large landscape design company to build a patio with a custom fire pit.  The contracted company was unable to complete the task.  We called in Fireside (wish we would have used them for the whole project) and now have a gorgeous fire pit.  From the start, Tom was courteous and professional.  Our first sign that something was different from other
contractors, was that he actually came and made a form mold of the pit to have the insert fabricated exactly to size.  The insert arrived and was installed the same week.  We cannot convey how superior the service that Fireside has provided us. Please do not hesitate to use this business.  We give them
our highest recommendation!

Install of both fireplace insert and mantle went well. Staff was professional and efficient. Tracy was especially great. He went the extra mile to make sure the mantle was installed correctly.

Great showroom. Staff was responsive and set up home visit. Home visit was helpful and went over a lot of extras we needed to know about burning wood in an insert.
Installers were knowledgeable and friendly. Did a great job with everything from details like making sure the insert was centered to clean up.