S & M PAVING

From the first meeting with Eric, we knew S&M Paving was the company for us! The communications from Christa were timely and the crew was very courteous…the driveway seal coating and walkway paver reset was done in 1 day. The driveway and walkway looks amazing!! We recommend S&M Paving??

They did a great job. Took great care in protecting the existing driveway as they installed the pads

We talked on multiple occasions to plan the driveway resurfacing and expansion. I can get heavily into the weeds and I appreciate S&M walking a novice through the process. Ultimately, everything went as planned. The job was completed 32 days ago so we'll see how it holds up, but as of now, all is grand!

Sam and his crew were timely and professional. It was affordable and i would definitely recommend this company to anyone who needs to get their driveway done or seal coated. Totally worth the money!

The owner came promptly, was very professional and helpful. He stated his price, and returned in two days to do the job (rain prevented them from doing it the next day). They removed broken pieces and old asphalt that was on top of part of the original driveway, and then laid the new asphalt. They also put in a sidewalk to the driveway. The workers were friendly, professional and did a very good job. Two other neighbors saw their work and also had their driveways re-blacktopped. I would definitely recommend them and have them back again, great people, great work.

Great! From the estimate to the final product I was very pleased with the professionalism and the quality of the work. Would definitely recommend.

S & M arrived on time on the scheduled date.  They did our driveway, as well as a neighbors at the same time.  They were very professional and cleaned up extremely well.  We will certainly use them again.

Great job from start to finish. I will use Rebecca to maintain my driveway from now on.

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Excellent, provider was professional and kept me informed of the entire process.

I would absolutely not recommend them. They graded my driveway wrong, so that all the water ran off onto my neighbor's property, like Niagara Falls. It was something we had pre-discussed and I had given them very explicit instructions about where the water was to run off, and they missed it by about 80 feet. To fix it, I have to have a berm made -- they had to make a little pile of asphalt along the edge of my driveway, to redirect the water. It's not very attractive. I'm not happy with them at all.

I have to report a terrible experience with S&M Paving
in Elkton, Maryland. I've never rated a company negatively online before.
S&M Paving deserves to be my first. In a recent job, S&M demonstrated
totally unprofessional and disrespectful behavior. As a long standing customer
of theirs, I was very disappointed. Not only did they not do the work as they
had promised, but they also completely blew me off as a customer, with no
regard to having not completed the work or for the inconveniences to me and my
family. Although, we had been completely courteous and respectful to them
through this issue, their last words and actions (or lack of it) to us were
disrespectful, arrogant, and uncaring. To summarize the situation, I scheduled
to have my driveway sealed as well as to have some minor repairs made. An
S&M inspector came out a few weeks prior to do a write up of the work and
to do the estimate. He wrote out the order specifying all the work needed. The
workers came out as scheduled. After the work was done, I found that most of
the repair work, i.e. those that were specifically identified in the
inspector?s work order, weren't done. I called the office the next day and
explained the problem. No apology was made, but they agreed and scheduled a
specific time for them to return. Without notice, the worker came back out
ahead of the scheduled date. We weren?t present for the work, and
unfortunately, the workers repaired only a single area, leaving unfinished
repairs, and didn?t do any sealing over the repaired area which they did do. I
called back to their office the next day and explained the situation. They
again made no apology or express any concern for the inconveniences. In fact,
they proceeded to try to run me off. Their only response to me was that I was
expecting too much from them for the job. They then told me to just keep my
money. I was shocked and appalled. I reminded them that the original work order
and estimate was made by their inspector. The work order clearly explained what
was needed. At no time had I asked for more than what had been written up by
their inspector. Their workers simply didn?t follow and finish the original job
order. As a follow-up, I wrote a email note to the owner, explaining the
situation and that I would have no recourse but to submit a negative review
online. Surprisingly, I receive a call back from the owner almost immediately.
We discussed the issue. The owner then suggested that he come out to do a
personal inspection of the work. I agreed, and it was scheduled. The owner said
that he would look over the work and get back to me on what he feels that they
can do. That scheduled visit has now come and gone. There was no visit and
inspection made by the owner and since then, no return contact by the owner to
us. In addition, since that time, the partial repair work that the workers had
come to do, i.e. the patched area which they neglected to seal, has started to
break up at the surface. That area will now have to be re-repaired. I did send
a note with pictures to the owner informing him of this. That was two weeks
ago. I have not heard anything back from him or anyone at S&M. I admit that
I am completely shocked at the lack of customer courtesy and arrogance that
S&M has displayed. This whole situation was unprofessional and disrespectful.
There was a clear lack of interest in quality and customer service. And based
on all of this, it is clear that S&M and their staff have very little
regard for residential customers. They have shown no remorse for the lapses by
their workers or for the inconveniences to me and my family or for not
completed the job. It is apparent that their only concern is for the
inconveniences that they felt were on them. I will have to now contact another
paving company to fix the mess that they left and to complete the job that they
didn?t do. S&M Paving has proved to be totally unprofessional and should be
embarrassed and ashamed of their actions and behavior. Their website advertises
this. ?Voted Favorite Cecil County, Maryland Paving Contractor for 7 years in a
row, we take pride in ensuring that each homeowner paving job is completed with
100% satisfaction in mind!? Apparently to S&M, ?customer satisfaction? is
achieved by walking away from the job and telling the customer to ?just keep
your money?. For S&M, ?customer satisfaction? is something that could
simply be bought off. Apparently, they don?t understand that it is really about
trust, quality, service, and doing the job right. For myself and many friends
in our community, ?customer satisfaction? is not about the money. S&M fails
miserably in all aspects of service and job quality.  Stay away from S&M, particularly if you
are 'merely' a residential customer.

Called a couple places for estimates and based on reviews and price this company was the best!!! I am very happy I want with them they did a great job.  The whole process was great from setting up the appointment to the completion of my new and extended driveway.Thank you again and will look forward to having you do other driveway services in the future.

Contacted on Monday and Sam came out within hours and gave me an estimate that was about $1000 below other estimates. Very professional and knowledgeable. Came out the same week and completed the job. The job looks great and Sam who is the owner personally stopped by during the job to see if we were satisfied.
Overall I would give them an A+

I contacted the contractor by phone.  I explained that I wanted to take advantaged of the Angie's List Big deal that provided a driveway seal coating of up to 2,500 square feet for $338.00.  I also explained that there was additional work that the driveway needed that was above and beyond the "Big Deal'.  S & M sent a representative out and we discussed the particulars of the job.  The 'rep' wrote up an estimate that included the "Big Deal' work as well as the additional I wanted done.  I actually showed the 'rep' the 'Big Deal' that was on the Angie's List website before he wrote-up a contract.  I read the contract before signing and I agreed to the terms.  The contract outlined: the work to be performed; the amount to be paid for the total job ($520.00); an approximate start date; and described how the work would be done.  I gave the contractor 'rep' a check in the amount of $520.00.  As instructed, I made the check payable to the owner of S & W Paving and not to the company.  I wanted the work to be complete while I was on vacation.  That way I was sure no one would have to drive on the driveway while it was still 'wet'.  S & M initially scheduled the job for Saturday, May 3rd, but didn't  do the work until Monday, May 5.  We got back home on May 14th. 

My first impression of the completed driveway was one of disappointment.  I had envisioned something else entirely different with a 'double' seal coating.  I called the contractor and someone explained to me what a 'seal coating' actually is.  I feel I received a much smaller measure of value for what was done. Had I known before hand what the result would have been, I would not have had the work done.  I would have chalked this up as one of those 'live and learn' experiences, but for what has happened since.

When I tried to purchase this deal on the Angie's List website I was not certain that I had actually been able to do so.  I didn't receive a confirmation that I had done so.  In fact, I wasn't aware of this until I received correspondence from our credit card provider sometime in May.  Fraudulent activity had occurred on our account, and the provider was issuing us new cards with a new account number. The correspondence also included a list of purchases made on the old account.  A charge for Angie's List in the amount of $338.00 was one of the items listed.  In my several conversations with Angie's List employees I have learned that S & M Paving was also paid by Angie's List for the "Big Deal".  So, the contractor was in fact paid twice for the "Big Deal'.  I contacted S & M paving in late May regarding this, and I was told by Peggy that they would be sending me a refund of $338.00. To date, I have received nothing. 

Six years later my driveway looks amazing no cracks etc. The work was done on time. If I remember correct Lea was whom I felt with. He was respectful and kind. Honest fair price. The work was above what I expected. Thank You S & M.

They were on time, professional and completed the work as requested.  They explained how long to let it settle and gave us a little booklet of FAQ's and to call them with any problems.

S & M Paving were very professional and courteous.  Did a great job.  Cleaned up everything.  The driveway looks fantastic.  We could not be more pleased with the work that they did.  Would recommend them to anyone. 

They were prompt and did the work that was requested when they said they would and for a fair and reasonable price.

He had several people working so they could get done in a few hours. They did not want to get paid until the job was completed and I was satisfied.

The owner came out and measured, provided the quote. He was very professional and personable and the quote was competitive. The job performed was less than stellar in my opinion. It is as if the team rushed the job, cutting corners along the way. I signed up to a day which was convenient to the team since they had jobs in the area, while also saving me money since they had the equipment out already. I feel as if because my driveway was another job on their daily list, it was not given much attention to detail. The rollers which cover up cracks with a thicker rubber/asphalt were used in a manner which left piles of goop throughout the driveway. And instead of turning the roller off between cracks, the workers rolled from one crack to the next, covering areas without cracks, but leaving a thicker line of asphalt which is noticeable. It just looks like an amateur job. I had their team come back (at my expense) to fill a crack along the garage door, turns out they were not part of the original crew, but they agreed the job was sloppy. The product used to fill the crack along the garage door was not effective and the crack remains.

Our driveway is not a simple flat straight drive.  It is L shaped with a slope at the garage to to flat area as you go to the street.
Owner's son in law was very responsive to our needs. Suggested improvements over what we had planned. Gave us an estimate and we signed the contract on the spot.  Price and customer service was much better than other contractors and  estimates.  S&M was able to schedule the job within a week, was on the job promptly, finished that day.  Workers were courteous, hard working and did a great job.  Four days later, S&M came back and applied a hardener to the new asphalt. Was not aware of such a practice, but results were great.  Would recommend S&M for the quality of work.