Ace Chimney Sweeps Inc

$900 later my chimney still leaks and they refuse to come back. They applied Flash Seal to both chimneys and one still leaks. They did not make any suggestions for corrective action. Lori, the office contact person, was delighted to give me the news that they would not come back out regarding, in her words, "my situation." So instead, I asked for and received a quote to remove the chimney stack. The quote at $2,557 is ridiculously high for such a small chimney. No, I would not recommend. Yes, I agree with another customer who said they just want your money. Definitely stay away from this company. Ace Chimney Sweeps is not your friend no matter how they sign their correspondence. I wished I had read the negative reviews before hiring this company. I found that another unhappy customer had received the below response from the owner. The owner seems "totally" concerned with their own personal issues as they relate to the business instead of the customer. Plus the excuses, lack of accountability, and complete unprofessional response. Wow, just "totally" wow! "Rex I am so sorry over this experience. The technician Billy was let go for recently for unauthorized use/ driving our company van while drunk after work hours. He totally crashed his van into one of the other technicians vans so we are two vans down because of him. I'm not sure what demons popped up in his life he always got good reviews form clients. Something went wrong in him and now we are doing our best to clean up after him so to speak. I will follow up with my staff and get this corrected as i am just getting back from Ohio on a business trip. I will have one of our comfort advisers contact you and get this right for you. I am so sorry. Our area is very difficult to find good people because of the drugs and alcohol abuse that is rampant. We drug test and do back ground checks Billy slipped through the cracks, He was clean when we hired him. We are pressing charges against him for his actions against our company and maliciously damaging two of our vans."

It went well and they fix my issue when I had a blockage in my chimney.

unknown

We recently purchased our home and this is the first inspection of the pellet stove. The office called the day prior to the appointment to confirm that we were still available and as a reminder. The office also called the morning of the appointment to remind us of the appointment and to let us know where we were scheduled amongst the other scheduled work.
The two technicians arrived shortly after the morning confirmation call and were very professional and friendly. The techs did not seem to be familiar with my particular pellet stove but that did not stop them from diving into the manual and doing a first-rate, thorough job. Originally I was not scheduled for a cleaning. However, once the technicians listened to my concerns they agreed that since I didn't know when the last cleaning was it would be a good idea to do one now.
The technicians pulled the stove out, thoroughly cleaned everything along with all connecting venting, then put everything back together and confirmed proper operation before leaving. The technicians put down a drop cloth while working and wore booties over their shoes to keep from tracking dirt/mud into the house. They finished the job by putting together my bill, emailing it to me, then signing me up for a tentative appointment at the start of the summer for end of season maintenance.
I am very happy with the professionalism of these technicians and the company in general. I would hire them again.

WARNING: DO NOT USE THIS COMPANY!
Ace Chimney Sweep over-charges for their services. The "technician" swept 2 chimneys and removed an old gas line. He was at my residence under 4 hours and charged $821.00. At $205 per hour, this company should be avoided to say the least.
Only after questioning the charges with the management, they admitted that the technician had entered his time "incorrectly". They still insisted that after making the "mistake" that the price should only be reduced by $200. I'M REFUSING TO BE TAKEN ADVANTAGE OF BY THIS COMPANY. SO SHOULD YOU.

We just bought our home a few months ago. The previous owners paid for this service at closing and I just had to schedule the appointment. The two guys who came out were great. They were really respectful, punctual and really nice. This is the first time I've ever had a fireplace so they took the time to explain the basics of care and operation to me. I have a dog and they were very mindful of not letting her get out while they were coming in and out. They even gave me a few recommendations of companies to call for other projects on my to-do list. After the service call I called the showroom to inquire about wood stove inserts and the woman I spoke with was very pleasant and helpful as well. I have already recommended them to two of my neighbors. I have no idea of how comparable their prices are, but I have to assume they are competitive, since the previous owner paid for the work. I cannot imagine the sellers would have chosen a more expensive company than they needed to.

They were excellent. They were very professional and knowledgable. They gave me additional information to be able to run the stove well. They are coming back for a check up service. I was very happy with them, overall.