Reico Kitchen & Bath

Although assured by our contractors that Reico had excellent customer service with great attention to detail, we did not find this to be the case. The designer assigned to us abruptly terminated her employment just before we were ready to place our order, which we found out only when we arrived for a meeting with her. The replacement designer was not as knowledgeable or detail oriented. Multiple miscommunications and mistakes were made, causing project delays (only a few days, but still annoying) and additional expense (had to purchase a new kitchen faucet because old one we had hoped to re-use would not fit.) There was also a billing error - quickly resolved, but shouldn't have happened. I wouldn't recommend this company.

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I ordered new Merrilat cabinets for my laundry room and a few additional cabinets for my kitchen.  They were installed by a subcontractor through Reico.  I worked primarily with Nicole, but the rest of the staff was very responsive when Nicole was out on vacation and due to illness.  Nicole was a pleasure to work with.  Even though my project was pretty modest, she gave me great service.  I had previously visited other kitchen showrooms, but did not get great service when I explained that I simply wanted to make some modest adjustments to the kitchen and remodel the laundry room.  I was also fortunate that Merrilat still makes the same cabinets that I had originally installed in my kitchen when my house was built, but Nicole did a great job helping me work through the right cabinet choices and thinking through the details so everything worked out.  She also suggested reasonably priced additions to improve functionality of my existing cabinets.  I didn't want this project to balloon out of control and she worked with me to keep it limited in scope and still meet my needs.
The contractor also did a good job. His initial estimate was way too high, but after he itemized the work, I was able to pare down the project to a more limited scope and more reasonable estimate. I was pleased with his installation work and his attention to detail.  He asked a lot of questions and gave options to problem solve around the many challenges that surface in projects of this type.

GOOD.

It was an expensive disappointment. We went in to the design services stating our target budget, and were assured that they would work with us in that range. Well, they cost of the cabinet bases close to the top of our budget (just a little over), but by the time doors and shelves were added, we were at twice the stated budget goal. They led us down a merry path of drawers, etc, without ever mentioning the growing cost. I felt that was, at best, irresponsible on their part, and at worst, dishonest
When it came time for installation, most of the proper cabinets came in on time, with an acceptable number of mistakes. They were slow in correcting the wrong materials, but since the rest of the house was still being built, it didn't put us behind schedule.
Once we moved into the house, it took a few months for us to notice that one base cabinet was defective- the side panel was warped. It had apparently gotten water damage at some point. The damage had to be pre-installation, since there was no source of water near the cabinet (It was not associated with the sink counter, and I noticed it the first time that I mopped the floor).
I put it on the punch list for my building contractor to take care of, as he finished up the little things around the new house. He tried for several months to contact Reico before they finally responded. They have refused to take responsibility for the damaged cabinet, and are charging us about $400 to replace the side wall of the cabinet.
Finally, We really wanted to go as Green as possible in the construction of the house. When we went to Reico, we asked if they had bamboo cabinets. They said that they did, so we purchased them, only to find out that they were only a veneer of bamboo, rather than bamboo ply. Obviously NOT a green product, and again, either irresponsible or dishonest representation on the part of Reico, in my opinion.
The quality of the cabinets is about the same as what we could have purchased at IKEA for about 1/3 of the cost, including sliding drawers, etc.
So, overall, we were disappointed in the the overall quality of Reico's services and products. I could not recommend them to others, and will certainly not use them again as we build out the bathroom in our basement and construct an outdoor kitchen on our back porch.

The group of staff at Reico are incredibly professional and helpful. I needed a new drawer core and was going to use a handyman to fix it, but after phone calls with some shady sounding people, I called Reico because they carry Merrilat drawers. When I called, they knew immediately what I needed. I went into the store and bought my drawer and they explained what I needed. The drawer core was very inexpensive. They took my phone number down incorrectly so when they couldn't contact me by phone, they sent a very nice letter stating that my drawer was in. One of the staff volunteered to fix the guides and drawer face for me, and they did this free of charge. They were,from the front, to the back of the store where I picked up my drawer, so helpful. I was just really impressed because it is rare to get courtesy and helpfulness these days. These staff were happy to help and truly seem to love their jobs!! Kudos to them!

It turned out to be a most pleasurable experience. The entire project (which also included a half bath, for which Reico provided the vanity base and work on our foyer) took exactly one month. During that entire time, Laura was available for questions, of which there were few. The cabinets arrived on time and are beautiful. We had originally wanted a painted finish, but Laura suggested a glazed maple and she was right. We have done kitchen renovations before and this was bar far our best experience.

We are very happy with their services. We made some errors on our end, and they were very accommodating and helpful with the adjustments. It is beautiful.

They were very good. They don't really make the stuff but they assemble it there. They were excellent and wonderful. The design people were very professional; they worked with us and weren't pushing to sell. We didn't have to buy anything that we didn't need. They were very honest and they keep track of their customers. They have records of what you bought, when you bought them so that they can match it. We worked with couple of different designers there and it's not a question of whether they get a commission or don't get a commission but they are very helpful. If it's something that's not up their rally like wood floors or something like that, they will give you a brochure and a referral. They are really good of what they do which is mostly cabinetry. We also bought a pantry and they installed a wall unit as well for us. They are local, they have several showrooms and their designer people are right there in the showrooms. If I needed something again I would go to them and I highly recommend them. Their prices were good value and its quality job.

We found a company that works well with their customers. My countertops turned out just beautiful. When I saw the countertops they had in stock, I knew that I had to have it. I really enjoyed working with this company and I would hire them again with no problem.

We had some significant difficulties from the start. My project was transferred to another store location arbitrarily. The measurements for the countertop were incorrect despite their own employees performing all measurements and my supplying a plan for the install. Sloppy estimate that included items that were not necessary. Problems with communication such as email vs. phone call). All of these problems ultimately added to a significant delay in our project. However, their project manager, Harry Alascio, tried to be helpful during this whole ordeal. Reico agreed to install the countertop free of charge because of the errors as my contractor was double booked because of their delay. Overall, their service was friendly and professional, but their work was sloppy and slow.

I thought my experience with this company was good. They were very professional and had a very nice show room. They were a little slow in getting the initial drawings to us, but once we got them we were very pleased. The cabinets came in quickly and looked great.

THE COMPANY IS GREAT. OUR SALESPERSON, KIM LIEBMAN, WAS EXCELLENT. SHE KEPT REDOING OUR LAYOUT UNTIL WE WERE SATISFIED WITH THE CABINETS and COUNTERTOPS.