B&B AIR CONDITIONING AND HEATING SERVICE COMPANY
About us
ADDITIONAL EMAIL: [email protected]. [email protected]. [email protected]. LICENSE # 8586-01 .
Business highlights
Emergency services offered
68 years of experience
Services we offer
AIR CLEANERS AND AIR PURIFIERS., BOILERS, FURNACES, HEAT PUMPS, HUMIDIFIERS, SERVICES OFFERED INCLUDE HEATING & AIR CONDITIONING
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.738 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 84% | ||
| 5% | ||
| 5% | ||
| 3% | ||
| 3% |
Showing 1-25 of 38 reviews
Todd T.
Jun 2024
Worst AC service experience I have had. We will not use again. Very unethical behavior. I strongly recommend you avoid. Darren (tech) and John (service manager) you should be ashamed. This used to be a good company. My female friend called B&B because her AC wasn't cooling. Tech (Darren) arrived quickly, and told her it would cost $3400 to repair. She unknowingly agreed and it was fixed and paid for in about 4 hours - before she could reach me. They charged her $3400 to replace an indoor Thermal Expansion Valve (TXV). Usually a $300 part and 3-4 hours of labor - so $800 or so total. I thought it was a mistake so I called and spoke to the service manager John - he said no that was what it should cost and walked me through the filter and coolant replacement costs and hourly labor rate. I mentioned that the tech would have had to be there for 15 hours on top of his parts and coolant to come to this price by his own math - as he outlined it for me. He was adamant this was the price. The tech was there for 4 hours and this still seemed justifiable to him. Even when he walked through the detail - it wasnt close. I have had several of these replaced (one last year) at different houses and never been charged more than $800. In short, they took advantage of a trusting lady who didn't know any better. This is a shame because we had used B&B many times before at multiple houses and found their service very high quality and reasonably priced. I am sorry that we will no longer use them - and it is a pity what has happened to this company.
Response from B&B AIR CONDITIONING AND HEATING SERVICE COMPANY
"Sir, I am sorry you were dissatisfied with the price of the heat pump repair at your friend's home. The repair cost included a refrigerant recovery/extraction process of the existing refrigerant, installation of a new manufacturer's OEM thermostatic expansion valve metering device, installation of a new heat pump bi-flow filter drier, brazing materials ( silver- phosphorus brazing rod, oxygen, acetylene), system evacuation, followed by a full system charge with new R-410A refrigerant and a complete operational check. Our cost of the parts, materials, and labor exceed the cost you suggested for this extensive repair when it is performed properly by a MD State Master HVAC technician. If interested, I would be willing to submit and offer the homeowner a free one year service-maintenance agreement. Sincerely, Tom Deimler V.P. / G.M."
Paula A.
Dec 2023
Our furnace stopped working 12/20! We called the company we have a service contract with ... they came out, told us the motor and another part needed to be replaced and they couldn't get the motor because they're back ordered. They sent a rep to quote us a new system. After their quote of $25K we called a 2nd company - got a quote for $22K. Called B&B - they looked at the motor and determined it did not need replacement - just the other part, which they had in stock. This morning they replaced the part, checked out the system and saved us $20K!!! We are switching our contract to B&B- highly recommend them!
Response from B&B AIR CONDITIONING AND HEATING SERVICE COMPANY
"Thank you very much for the great review! We are pleased but not surprised that our experienced service professionals were able to resolve the issue when others were unsuccessful. We appreciate you contacting B&B for service and we would be more than happy to serve your future HVAC needs. Tom Deimler V.P. / G.M."
Latonya J.
Feb 2021
B&B called within hours of request for quote. The service technician that came out was very personable and explained the issue and steps required to fix. I was so pleased with the overall service that I also purchased a service contract.
Response from B&B AIR CONDITIONING AND HEATING SERVICE COMPANY
"Thank you [Member Name Removed]. We very much appreciate your compliments of the technician and the overall service. We always strive to provide fast, quality service from out "friendly professionals." We look forward to serving your future HVAC service and maintenance needs. Thanks for your business. Tom Deimler V.P. / G.M."
Vivian M.
May 2018
Great! I sent a message through Angie's List since it was a Saturday after 1:00 and they were closed. Someone called me almost immediately, and 2 technicians arrived within an hour. They diagnosed the problem and repaired the unit. They offered to cover both our units with a service contract and waived the service call fee.
Response from B&B AIR CONDITIONING AND HEATING SERVICE COMPANY
"Thank you very much for the nice review. I wanted to let you know that we appreciate your business and kindness and we value the confidence you have placed in B&B Air Conditioning & Heating Service Company. Sincerely, Tom Deimler Vice President / General Manager"
Emily M.
Dec 2017
Very well. They came on time and did the work correctly and professionally. They also found a problem with an old furnace part, which was still under warranty. So we only paid for the labor on that one part which will probably keep the heat going for a long time.
Daniel C.
Jun 2017
unknown
Steven F.
May 2017
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Tim M.
Dec 2016
unknown
James B.
Nov 2016
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Karen M.
Jul 2016
We keep renewing with them. I would use them in the future.
JENNIE B.
Jul 2016
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JENNIE B.
Jul 2016
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Gayle D.
Jun 2016
unknown
Steven F.
Mar 2016
unknown
Kristen G.
Oct 2015
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Jim D.
Mar 2015
The technician tested the system for leaks and called the supervisor out to verify he found the same leak he found. He did not find a leak. It was good to have the double check.
The tech asked me if I wanted to pay $443 to fill the unit with coolant. I asked if that would be to total bill and he said yes. I was then handed a bill for parts and labor totaling $908. Seems to me I was being charged for the coolant, and both the technician and supervisors time. When I questioned it I was told, "What can I say?".
I also asked for a price on replacing a nosy fan motor on a small Mitsubishi split heat pump and was quoted $1,400.00. That was outlandish! If they didn't want to do the work they should have just said so. Jerry's Heating & Air conditioning (Ellicott City) did the job for $425 (including parts and labor).
The tech asked me if I wanted to pay $443 to fill the unit with coolant. I asked if that would be to total bill and he said yes. I was then handed a bill for parts and labor totaling $908. Seems to me I was being charged for the coolant, and both the technician and supervisors time. When I questioned it I was told, "What can I say?".
I also asked for a price on replacing a nosy fan motor on a small Mitsubishi split heat pump and was quoted $1,400.00. That was outlandish! If they didn't want to do the work they should have just said so. Jerry's Heating & Air conditioning (Ellicott City) did the job for $425 (including parts and labor).
Pankaj K.
Mar 2015
unknown
Kevin M.
Jan 2015
unknown
Robert B.
Jul 2014
unknown
Sharon B.
Jun 2014
They were honest and hardworking. They were very respectful. What my husband thought would cost us 1,000.00, ended up costing us much less. They gave us the best price possible.
Nicholas F.
Apr 2013
Got right to the point told me what I needed and how much it would be to fix! Ordered the parts and came back two day's later to install.
Eric O.
Dec 2012
Not bad, not stellar but solidly good.
Kathi M.
Nov 2012
Woke up to minor flooding in downstairs closet with carpeting, adjacent to laundry room where AC/heating unit is located. The heat pump was defective and water had spread into the closet. Called B&B and at first they said they couldn't come for quite some time, then called back and said they would arrive shortly. Thank goodness because I had called several other businesses on Angie"s List - one said they couldn't do the work and others did not answer their phones. The B&B representative installed the new part in no time. They will always be my first call for problems with our AC/heating equipment.
Emil T.
Oct 2012
Just moved into our house last year, and Band B was the company the previous owner had been using, so I renewed with them. They came out and serviced the AC/heating units.
My only concern was the filters - they replaced two filters, and charged me $224 and $205 for them (total of $429 for filters alone), but when I looked online later they cost $30-40 each online (total of $70). I called and asked why they could charge 7 times the price, and the manager said they couldn't and quot;give them awayand quot;. I would have expected a markup of 30-50%, but not 700%.
The service itself was fine, people seemed nice on the phone -- but with this price discrepancy, I'll plan to switch companies next year.
My only concern was the filters - they replaced two filters, and charged me $224 and $205 for them (total of $429 for filters alone), but when I looked online later they cost $30-40 each online (total of $70). I called and asked why they could charge 7 times the price, and the manager said they couldn't and quot;give them awayand quot;. I would have expected a markup of 30-50%, but not 700%.
The service itself was fine, people seemed nice on the phone -- but with this price discrepancy, I'll plan to switch companies next year.
Response from B&B AIR CONDITIONING AND HEATING SERVICE COMPANY
"This is in response to the member comments regarding his air cleaner replacement medias. Any "in-home" service company has tremendously higher overhead costs in comparison to someone that can simply maintain a retail website for a monthly cost of about $30.00 to $40.00. Many costs have been incurred to get a skilled, licensed technician with a stocked service vehicle to your home. Just like any other business, overhead is mainly what dictates the selling cost of our parts. On October 15, 2012, I called this customer and left a detailed voice message stating that since he was unhappy with the cost of the replacement medias, I proposed that if he was able to get the exact replacement medias and return them to our inventory, then we will refund him the price he paid B&B for the medias in full. As of October 26, 2012, I have heard no response to this offer. Customer service is very important to B&B which is why we extended this offer to address the concerns of the customer. Sincerely, Thomas J. Deimler Vice President / General Manager"
Keith C.
Aug 2011
He was very helpful, professional and had the unit up and running within a hour.
Licensing
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FAQ
B&B AIR CONDITIONING AND HEATING SERVICE COMPANY is currently rated 4.7 overall out of 5.
B&B AIR CONDITIONING AND HEATING SERVICE COMPANY accepts the following forms of payment: CreditCard
Yes, B&B AIR CONDITIONING AND HEATING SERVICE COMPANY offers free project estimates.
No, B&B AIR CONDITIONING AND HEATING SERVICE COMPANY does not offer eco-friendly accreditations.
No, B&B AIR CONDITIONING AND HEATING SERVICE COMPANY does not offer a senior discount.
Yes, B&B AIR CONDITIONING AND HEATING SERVICE COMPANY offers emergency services.
No, B&B AIR CONDITIONING AND HEATING SERVICE COMPANY does not offer warranties.