
Aerotech Gutter Service of Metro Inc
About us
If you are looking to have your gutter system cleaned, repaired or replaced, you've come to the right place! We have listened to our customers over the past 34 years and we now offer vinyl siding, window and door installation/replacement! At Aerotech we take pride in providing you with the ultimate service for your home or business and it's all right here at your fingertips. For over 30 years our family has seen pretty much everything that can go wrong with your gutters, and we know what to look for. So put yourself in the hands of "Your Family Owned and Operated Gutter Experts!"
Business highlights
Services we offer
Gutter cleaning, gutter repair & gutter installation.
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Number of Stars | Image of Distribution | Number of Ratings |
---|---|---|
72% | ||
15% | ||
7% | ||
1% | ||
5% |
"We're so glad you found our service to be excellent, William! Thanks for taking a moment to leave us a review!"
"I sent the following email to this member on April 5, 2018 - Hi [Member Name Removed], Thank you for taking the time to review us on Angies List. I read the review and pulled up your account in our system. I see your last communication in the system was August 8, 2017 when you requested a free estimate. I show that we provided that estimate to you...however...we did not earn your business at the time. Based on the review you left, it mentions that you could not get us to give you a date for the estimate and I wanted to ask for any clarification you can offer. As per the request I show that you were unable to meet with our representative and we had opened a drive by for you which means that we will come by and prepare the estimate and then send it to you as we were unable to meet with you. Have you called us recently as you put a date work completed as April 4, 2018 and I do not show a call from 301-767-5605 in our call detail? Looking forward to hearing back from you so that I can see where we failed to meet your request. Thank you for your time. Jason Watkins President"
I had the gutter put on by a roofing company about one year ago and I had a water fall in the middle of the gutter when it rained. The gutter was too small for the house. Thanks to Aerotech my new gutter is working fine even in heavy rain.
In 2012, I moved into a large house with an extensive roof area with multiple gables, broken-up runs of gutter, and a total of 19 downspouts. Because of my previous experience with Aerotech, I contacted them again and arranged for their estimator, Rick, to come to my house to view the job and price it. He came promptly and I noted to him that there were two conditions which must be observed with every cleaning: a) no one should walk on the roof shingles, and b) at each cleaning, the technician should use a ladder to check each of the 19 downspouts and make sure that the downspout strainers were seated properly in place in each one. I knew that the blower and vacuum equipment that the technician would use from the ground would often dislodge the downspout strainers, and the technician would have to visually check each downspout to assure that the strainers were properly seated in each one. Rick, the estimator, agreed to these conditions and priced my job accordingly. I thought that the price quoted was reasonable for the type of job I wanted done at my house.
When the Aerotech technician came to do the actual initial cleaning, I could tell that the specific requirements of my job had not been met, in that I could see downspout strainers lying in the gutters in several locations. I contacted the company office and it took several return visits by technicians before the job was properly completed. Finally, the job I was paying for was accomplished, and according to the job as priced by Rick. I hoped that things would now proceed smoothly twice per year, and they did for a while.
My last cleaning was on 06/24/2015 and it did not go well. I was at home when the technicians arrived to do the cleaning. I met them outside and spoke with one of them to check that he was aware of the specifics for my job. He quoted back to me that he was not to walk on the roof, and I reiterated to him about needing to check each downspout with a ladder to assure that the strainers were not dislodged. He reviewed his work order and advised that he also saw that information noted on it. Approximately 20 minutes later the Aerotech technicians had left my house. Since when my husband moves and places a ladder 19 times to check each downspout, it requires at least 45 minutes, it seemed odd to me that the Aerotech technicians could be finished so quickly, even if they do perform this type of work every day. I'm able to view several of my downspouts from my second story windows, so I visually checked all of them that way that I could, and also walked around my house to see if I could view the tops of the downspout strainers from the ground. I saw one srainer lying in the gutter, so I knew that that one, if not more, were dislodged and that the Aerotech technicians had not climbed a ladder at each downspout and visually checked that each strainer was properly seated Since I was paying for that extra service, I expected it to be completed.
I called the local Aerotech office in Elkridge, MD and complained within 10 minutes of the technicians leaving my house. Several telephone calls later and after more than a week, a supervisor was sent to my house to correct the issue. My husband showed him where the one dislodged downspout strainer that we could view from our second story was located. Less than 10 minutes later the supervisor had left my house. That strainer was back in place, but no other downspouts had been checked, as he wasn't there long enough to do so. In each of my telephone encounters with the local office staff, I was met with an acknowledgment of the special instructions on my account, but also a very defensive attitude about their being a "family business" and how quickly they could properly perform each gutter cleaning with their from-the-ground blower and vacuum equipment. Quick they may be, but there is no way that ANYONE could properly perform the gutter cleaning on my house in 20 minutes, all while using the blower/vacuum equipment, moving a ladder to 19 different spots, and ascending and descending it.. There is also no way that a supervisor could check all 19 downspouts on a ladder, moving it from spot to spot and going up and down it, in less than 10 minutes.
I have cancelled my service with Aerotech. I just don't need the hassle of dealing with them to beg them to do the job that I was quoted and am paying for. They may be fine for a house with simple gutters where they can give the job minimal attention, but for a complicated or extensive gutter cleaning job, look elsewhere.
Since writing this review, on 07/16/2015 I was contacted by Aerotech Gutter Service of Metro DC and advised I would not be charged for the service they performed at my house on 06/24/2015. Although my review stands as written, I do appreciate that this company has apologized for failing to perform their service up to the agreed upon standard, and that they have refunded the money I paid for that service. I am, therefore updating my rating of this company's Professionalism from D to C and adding in these later facts.
Licensing
State Contractor License Requirements
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