Invisible Fence Brand

"This was an unfortunate occurrence. I arrived at the house in a pouring rain. [member name removed] was not home. I located the transmitter laying on the ground outside in the rain, still hooked up and plugged into an extension cord. It was not even in its protective case. Not at all how it was originally installed. I was unable to reach [member name removed] at the house. When he did call the office several days later, I explained to him that his transmitter was in the rain and not able to be warrantied. I was a little taken back by his comments. He had been a customer since 2001, yet this was the first time he had a service person, or me out to his house in over 9 yrs. He used to stop by the office and purchase batteries. We warrantied a reciever one time in 2008. We also warrantied 2 transmitters in 7 months prior to this incident. It was clear the problems he was having were self-inflicted. I offered to replace the trans and re-mount everything up to par for a fair price, but he refused. I have seen some home owner fixes/messes in 15 yrs, but this one was unique. We pride ourselves on our experience and professionalism. I am truly sorry this went down the way it did, it could have been resolved with a little compromise from [member name removed]. He has since purchased batteries from us in the office."