"Hello Mr. [Member Name Removed] We are sorry to hear we only scored 3 stars with you and the service was below your expectations. All of our staff members strive to provide the best possible service while trying to keep the cost affordable and after reviewing the pictures obtained from the job site we would have to say it was done accordingly to the agreement entered between you and our company. As far as the payment goes unfortunately for small projects like this and performed same day immediately after the inspection and with you not being able to be present it is required for a small family owned business such as ourselves to collect the payment before proceeding with the work because once it is done it cannot be undone and due to past bad experiences. Nonetheless we made sure to contact you via video call to show you proof of what was done as well as provided you with the detailed report and pictures both via email and customer portal which you seemed satisfied with at the time. Any further questions or concerns you may have please do not hesitate to contact our management team at 240-246-0666. Best of luck and we hope to service you again in the future."

"Dear Mr. [Member Name Removed], I hope this message finds you well. I wanted to reach out to express my sincerest apologies for the inconvenience caused by the delay in your appointment and the lack of communication regarding the rescheduling. We understand how important your time is, and we deeply regret any frustration or inconvenience this may have caused. The unforeseen circumstances, including a family bereavement affecting our service provider, led to the delay in scheduling a replacement. However, I acknowledge that we should have promptly informed you about the situation and kept you updated on the new appointment time. We take full responsibility for not handling this situation in the appropriate manner, and we are committed to improving our communication protocols to prevent such issues in the future. Please accept our heartfelt apologies, and rest assured that we are working diligently to ensure that this type of situation does not occur again. We value your business and your trust in us, and we are committed to making things right. If there's anything specific you would like to discuss or if you have any further concerns, please don't hesitate to reach out to me directly. Your satisfaction is our top priority, and we are here to address any issues you may have. Thank you for your understanding and patience. Best regards, Carlos B. The Management Team 240.246.0666"