Find top-rated Pros in your area
Enter a zip code and get matched to businesses near you.
Accent Heating and Air Inc
Electrical Baseboard or Wall Heater - Repair, Central A/C - Install, Central A/C - Service or Repair,
About us
A Full Service Heating & Air Conditioning Company, Where Quality And Customer Satisfaction Are A Number 1 Priority
Business highlights
Emergency services offered
26 years of experience
Services we offer
And Sheet Metal Fabrication and Installation, Installation, Service, and Replacement of all Heating and Air Conditioning Equipment
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.56 Reviews
Number of Stars | Image of Distribution | Number of Ratings |
---|---|---|
83% | ||
0% | ||
0% | ||
17% | ||
0% |
Showing 1-6 of 6 reviews
Laurie P.
Feb 2019
Referred to me, they installed a central HVAC humidifier in Sept. 2018. They were the most expensive of the quotes I got and lowered their price a little to get the job, but were still higher than the others. Their price was definitely not warranted. The installer (owner's son) was sloppy, drilled an extra pretty large unnecessary hole for wiring in my coat closet due to lack of measuring, didn't fill it well using caulk - all he had, and got dust and caulk on my coats that he had told me I didn't need to remove from the closet, and which he didn't bother to cover. It ended up costing me an extra $500 in higher electric bills due to a leak in the freon line he re-routed. It leaked for three months before another company discovered the leak when they noticed the constant cycling of the heat pump and significant loss of freon. When the original installer came back to repair the leak, he said they didn't have a leak detector like the other company used to detect the leak. He also reprogrammed my thermostat incorrectly and didn't seem to understand some basic concepts. The owner seemed professional during the estimate process, but was defensive when I questioned him about several issues during and after install, including why he wasn't present for the install as he'd led me to believe he would be. He also refused to split the difference as I requested, or to offer to help me at all with the 100% higher heating bills for the impacted three months, even though he took responsibility for the leak. There are definitely better and more professional companies on the Eastern Shore.
Response from Accent Heating and Air Inc
"We tried in every way to satisfy this customer but unfortunately some people you just cannot please within reason. We came back and fixed her concerns at no charge to her and explained the situation in detail but to no avail. She has stated blatant falsehoods in her review of us, 1- we never changed any program on her thermostat that she didn't tell us to or that we didn't explain to her. 2- We leak tested her system and check system charge and it failed sometime after we left the job. 3- To our knowledge we never got any caulk or dust on her clothing in closet (we were careful). As a company we stand behind our work 100% and did in this instance also. I was concerned about the attitude of Mrs. [Member Name Removed] when I did the estimate for her but never thought things would turn out like this. We apologized to her for her inconvenience and did everything within reason to make things right."
Kevin B.
Mar 2017
The team at Accent Heating & Air (Tim Green & his son Ethan) are immensely knowledgeable, professional, friendly and courteous. They explain every step of the process and explain in detail the cost for each segment of the project to ensure ones understand of what is to occur. They come prepared............ They completed the installation as stated and on schedule. They are very open to arranging the service / installation to fit your schedule. If there was a 10 rating that is what I would give. In the words of the younger generation, they rock... I do not hesitate to recommend them for any job large or small... Tim Green and his son Ethan are welcome in our home anytime...
Lourdes R.
Mar 2017
Tim explained the problem thoroughly and provided me with an estimate of the part and labor. They were neat during the time they were in my home. I found the cost of the job reasonable since it also included the installation of a new thermostat. Tim and Ethan were very personable. Overall, excellent service! I would highly recommend them.
Barb M.
Jan 2017
They called to let me know they would be a bit late because they had an emergency call, and then called to let me know when they were on the way and what time they should be there! They were courteous, considerate and careful to wear shoe covers, willing to go back in the attic after finishing their maintenance check, and recheck the line to a room that seems colder than the rest. Didn't suggest future upgrades or try to get me to pay for "extras." Only reason I didn't give them an A on everything is because they didn't automatically vacuum the components inside like our previous HVAC person did before he moved away, and I still need to go out and buy new filters for the initial visit; however, they did record the filter sizes and said they would bring them if I have them back for spring service. We have two systems to heat and cool our home, so the price is for maintenance of both before they took my Angie's list coupon (but no filters.)
CG A.
Apr 2016
Tim went out of his way to resolve the problem immediately, even traveling some distance to obtain the needed part to restore our system. But then he went above and beyond the service to tweak the balancing in our upstairs, at no additional cost, with the result of leaving us in a better position than we were before the blower broke. The team is professional, respectful and clean. All that, and a good value.
JOHN O.
Mar 2016
Accent Heating and Air (Tim Greene, Owner) has provided consistently outstanding service. Tim is especially knowledgeable about the newer electronically controlled systems. Our new installation was top quality (Carrier Infinity) and has proven to be a very efficient and reliable system. Tim is also very qualified in ductwork design and installation. He designed and installed new zoned ductwork which solved a long standing issue since the original home construction (Accent was not the original contractor) of uneven heat, especially in the master bedroom. The new ductwork was of the highest quality (fully insulated metal, not fiberboard) and the zoning incorporating electric dampers has worked beautifully. Pricing was very fair and Accent has always stayed within the original estimates. I highly recommend Accent Heating and Air.
Licensing
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.
*Contact business to see additional licenses.
FAQ
Accent Heating and Air Inc is currently rated 4.5 overall out of 5.
Accent Heating and Air Inc accepts the following forms of payment: CreditCard
Yes, Accent Heating and Air Inc offers free project estimates.
No, Accent Heating and Air Inc does not offer eco-friendly accreditations.
No, Accent Heating and Air Inc does not offer a senior discount.
Yes, Accent Heating and Air Inc offers emergency services.
No, Accent Heating and Air Inc does not offer warranties.