SHOWCASE HOME IMPROVEMENT INC

"GOING AGAINST OUR PROFESSIONAL OPINION AT THE TIME OF THE SALE, MEMBER SPECIFICALLY (PER HIS WRITTEN CONTRACT REQUIREMENT) DID NOT ALLOW US TO REPLACE ANY OF THE FLASHINGS ON HIS BALTIMORE ROWHOME, WHICH WAS IN A STATE OF GREAT DIS-REPAIR. IN ORDER TO PREVENT ADITIONAL LEAKING TO HIS HOME, OUR CREW ADDED STEP FLASHING AND BASE FLASHING AT NO ADDITIONAL CHARGE TO THE MEMBER. MEMBER DID NOT LIKE THE LOOK OF THE FLASHING, AND ASKED US TO COME AND REMOVE IT. WE HAD A CREW THERE WITHIN 1 DAY TO EVALUATE THE SITUATION. MEMBER SAID THAT HE WANTED THE FLASHING TO LOOK LIKE NEIGHBOR'S FLASHING. WITHIN 3 DAYS OUR CREW WAS BACK TO MAKE THESE COSMETIC CHANGES AT NO ADDITIONAL CHARGE. WE RECIEVED PICTURES FROM MEMBER 1 WEEK AFTER THE CREW RETURNED TO DO THE FREE FLASHING WORK. ALSO, AFTER CHANGING HIS MIND ON THE COLOR OF HIS SHINGLES AFTER IT WAS ALREADY DELIVERED ROOFTOP, OUR SALEPERSON DROVE MEMBER PERSONALLY TO THE SUPPLIER TO RE-PICK THE SHINGLE COLOR ON OUR TIME AND AT OUR EXPENSE. WE RESPONDED TO HIM WITHIN 1 DAY, REMOVED THE SHINGLES THAT HE DID NOT LIKE THE COLOR OF, AND DID NOT ADD ADDITIONAL CHARGES. FUTURE CUSTOMERS, PLEASE KNOW THAT WE AT SHOWCASE TRY TO KEEP ALL OF OUR CUSTOMERS HAPPY AND TRY TO PROVIDE EXCELLENT CUSTOMER SERVICE AT ALL TIMES- AND UNDERSTAND THAT THERE ARE SOME PEOPLE OUT THERE THAT YOU JUST CAN'T MAKE HAPPY NO MATTER WHAT YOU DO. ALSO, WE ARE GRATEFUL THAT ANGIE'S LIST ALLOWS US TO PROVIDE A RESPONSE. WE LOOK FORWARD TO DOING BUSINESS WITH YOU."