A SUTPHIN STATEWIDE SEPTIC SVC

They will be responsive up until they cash your check or run your card. After that don't expect them to resolve any issues. Statewide replaced my septic tank and they told me to expect the ground to settle but they would come out in a year to level off the ground. After the ground settled (drain field, old site, and new site) I contacted Statewide and voiced my concerns. The biggest issue I had was that when it rains the water accumulates where the tank sits. This allows water to drain into the tank which isn't good for the drain field and it covers the electrical box. Statewide came out and leveled off the two of the three areas but did not address the new tank where the water accumulates. I have tried for two years to get Statewide to come out but the President of the company just makes excuses. His solution was to put in a swell, he told me to dig up my fence and then he would come out there. Since I was not happy with the work that was already completed or the fact that I have to constantly send him e-mails I wanted a plan drawn up, I wanted to see exactly what he planned to due but he never responded. I wanted this mostly because he deals in septic tanks, not landscaping. My solution, raise the tanks using risers, raise the electrical box, and backfill with dirt. As mentioned before, it has been two years and the issue has not been resolved. Maybe he planned to ignore me until I stopped e-mailing him. I should've gone with Hatfield's or any other company and you should too.

I had two problems. A long standing one in which the distribution box — the concrete box from which waste water is channeled to the two 65-ft long drain fields—was being overwhelmed. The water would seep up through the ground because it couldn’t get to the drain fields fast enough. For the second problem, I need to describe our setup.

Our septic field is uphill from the house. Seems like a crazy plan, but that’s the only way they could fit a house on the lot, even though it sits on five acres. The liquid that comes out of the septic tank doesn't go straight to the drain field. It goes into a large concrete holding tank with three floats. When the water level gets high enough to tilt the middle, medium-length float, a pump engages and sends the water uphill to the distribution box. When the water level gets low enough, the first, longest float turns the pump off. The third float is the shortest. If the water gets that high a very loud alarm goes off in the house telling us that the pump is not working.

For my second problem, I thought my pump quit. The alarm hadn’t gone off, but the patch of ground just downhill from the distribution box wasn’t flooded, even though the shower was in use. I thought I had caught a pump problem before it got to alarm stage. I called Statewide and they got someone here in a day or two. They are great at getting someone out to help if your problem is immediate.

Eric and his assistant (sorry, I didn’t get his name) determined pretty quickly that my pump was fine. I had misread the floats and which one had which job. So I described my other problem.

Statewide had already solved a similar problem for me two or three years ago. An astounding number of roots had filled the d-box and five or six feet of the four-inch pipe leading to the drain fields. As they have every time they’ve come out for anything, they did a great job. (The reviews are on Angie’s List.) I dug up the box and cleared it of roots a couple of months ago, but that didn’t do the trick this time.

Eric determined that the fifteen-foot four-inch pipe leading to the lower drain field was compromised and should be dug up to be cleaned or replaced. He’d need their backhoe for that. He thought it would be scheduled in a matter of days.

Days turned into weeks. I called every few days, but never made it onto their schedule. I had a grace period without worry because Eric had me call to get a crew out to pump the septic tank. It’s a 2,000 gallon tank so it would take a while before it filled enough to send any water to the holding tank. The crew was there that afternoon. As I said, they’re fast when the problem is urgent.

After a month+ my grace period was over. The d-box was overflowing again. I just had to give up on them and find someone else.

Hence, the conflicting scorecard. A high rating for the work they did: Eric’s quick diagnosis of my problems, both real and imagined, and the pump crew’s friendly and efficient job. But a “No” to the question “Will I hire them again?” As good as they are, I just have to move on.

Great. I needed to fix a repair for an inspection report to sell the home. They were out to the house the next day and promptly fixed the issue. The inspector even noted what a great job they always do.

I had two problems. A long standing one in which the distribution box — the concrete box from which waste water is channeled to the two 65-ft long drain fields—was being overwhelmed. The water would seep up through the ground because it couldn’t get to the drain fields fast enough. For the second problem, I need to describe our setup.

Our septic field is uphill from the house. Seems like a crazy plan, but that’s the only way they could fit a house on the lot, even though it sits on five acres. The liquid that comes out of the septic tank doesn't go straight to the drain field. It goes into a large concrete holding tank with three floats. When the water level gets high enough to tilt the middle, medium-length float, a pump engages and sends the water uphill to the distribution box. When the water level gets low enough, the first, longest float turns the pump off. The third float is the shortest. If the water gets that high a very loud alarm goes off in the house telling us that the pump is not working.

For my second problem, I thought my pump quit. The alarm hadn’t gone off, but the patch of ground just downhill from the distribution box wasn’t flooded, even though the shower was in use. I thought I had caught a pump problem before it got to alarm stage. I called Statewide and they got someone here in a day or two. They are great at getting someone out to help if your problem is immediate.

Eric and his assistant (sorry, I didn’t get his name) determined pretty quickly that my pump was fine. I had misread the floats and which one had which job. So I described my other problem.

Statewide had already solved a similar problem for me two or three years ago. An astounding number of roots had filled the d-box and five or six feet of the four-inch pipe leading to the drain fields. As they have every time they’ve come out for anything, they did a great job. (The reviews are on Angie’s List.) I dug up the box and cleared it of roots a couple of months ago, but that didn’t do the trick this time.

Eric determined that the fifteen-foot four-inch pipe leading to the lower drain field was compromised and should be dug up to be cleaned or replaced. He’d need their backhoe for that. He thought it would be scheduled in a matter of days.

Days turned into weeks. I called every few days, but never made it onto their schedule. I had a grace period without worry because Eric had me call to get a crew out to pump the septic tank. It’s a 2,000 gallon tank so it would take a while before it filled enough to send any water to the holding tank. The crew was there that afternoon. As I said, they’re fast when the problem is urgent.

After a month+ my grace period was over. The d-box was overflowing again. I just had to give up on them and find someone else.

Hence, the conflicting scorecard. A high rating for the work they did: Eric’s quick diagnosis of my problems, both real and imagined, and the pump crew’s friendly and efficient job. But a “No” to the question “Will I hire them again?” As good as they are, I just have to move on.

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It went well.  They arrive early, get the job done, clear out, and that's it!

Great !

PAUL BRYANT and his team members were OUTSTANDING !

Prompt:
Onsite within (1) one hour after my emergency call.

Pleasant:
Paul kept me informed and educated in every phase of his process and procedures.

Professional:
Paul investigated and took the required technical steps to fully resolve our
emergency situation ! 
(STOPPED the raw sewage was flowing into my basement and repaired and replaced
defective and or damaged elements)