Colonial Roofing Co., Inc.

Excellent work

The price was unbeatable (other contractors tried), and they were very accommodating. The completed roof looks great. They started work promptly and completed in one day. The only nit picky complaint I have was that the crew left their own trash behind (not shingle debris, but cigarette and food trash) and a tool behind. The owner apologized for the trash.

Job was completed before I got home from work and I found that they had used and broke my leaf rake and never said anything about it. Then about 2weeks later we had a big rain storm and the water started dripping down my walls. I called the owner and he came out and said that the guys didn't clean out the flashing when they put the new roof on. I showed him the damaged drywall ceiling and he proceeded to tell me that wasn't his problem and the damage was existing. You could easily tell that the damage was new, then he offered to pay for half of the repairs.

I received quick estimates which were lower than two others and was given a list of recent homes they had completed to assist my wife and I in choosing a color and style. Once we made a decision, they were prompt in scheduling a date and stuck with it. They were careful with plants and shrubs and the clean up was first rate. An all around positive experience. Great to work with!

They were just excellent and very customer oriented. They were very professional, attentive to detail and cleaned up after themselves. The finished product looks very nice.

In short - they put on a new roof - but the roof leaked.  When we had someone out to fix it, they said that Colonial forgot to put on some basic items (flashing) to keep it from leaking.  Long story -  From what I was told by the people who came in after Colonial to fix their job, it seems that Colonial doesn't usually work in our area (Perry Hall) so he probably contracted our house out.  This sub did a terrible job and the Colonial wanted nothing to do with making it right.  It was a while before we realized their work was leaking (we don't go to the attic often), but when we did notice it, it had been leaking for a long time! 

The whole project started out badly as when they delivered the roofing material, it was so badly positioned on our roof that it was about to fall off (and hurt people).  We had to call them back to get them to come out to correct this.  Then they "forgot" that we were having a roof exhaust fan installed so they had to go back in and re-install it after the roof was done - and plug the other vent holes they put in the roof.  Also, when they did install this vent fan, they installed it in the wrong position on the roof - it looks like a mushroom on our roof instead of being positioned just a little lower so that you can't see it from the front (per the instructions).  They also removed most of the eaves vent insulation boards (the plastic pieces that hold down the attic insulation so that the eaves can act as vents - as they were meant to).  They then knocked out a vent cover for the bathroom exhaust vent - first they asked me to climb up on the ladder to measure it - and I did this, but then they asked me to do it a second time a week later because they forgot the measurements.  And then finally, they forgot the trim and flashing materials around the sides so that the roof leaked - our biggest problem and one that cost hundreds of dollars to fix.

We asked the contractor to come out and look at our roof. We knew we were having some leaks and showed them exactly where they were located. We also had some shingle damage from the hurricane.

When they came out for the estimate we explained that we would like to have the shingles fixed, the leakes fixed and the chimneys needed to be sealed. When they were looking at the roof to give the estimate they mentioned how the roof was in great condition.

They first expected payment before they started any work, and when they completed the work everything that was leaking before the work was leaking after the work.

When I called them all they had were excuses about how things weren't included and I needed a new roof. So basically they came out and replaced some shingles but left me with a roof that they claim needs replaced. They did come out 3 different times to look at the work they had done as part of their one year warranty, but they were just using caulk to try and plug nail holes. The owner came out the last time they were here and he was mainly concerned with getting me to stop trying to get the problem fixed and give them more money to put a new roof on.

Why would I want to pay to have part of a roof fixed and then have to get it replace again?

They did an excellent job at a very reasonable rate. They cleaned up my property very well after finishing and did the job quickly. I have a very large house; they did the job well and I highly recommend them. I will use them again in the future.