Krismar Carpets

1. KrisMar chipped/scratched a brand new paint job in several areas of the house. This was after KrisMar had specifically advised us to have the painting done prior to floor installation. We had to pay to have the painters return and repair. 2. KrisMar installers left the house a mess. We have had a number of home improvement jobs done over the years, and never have had a contractor not clean up after themselves at the end of each work day. 3. Several corners on baseboard were improperly mitered. KrisMar DID repair these satisfactorily. 4. A large area of wood flooring in our kitchen was improperly installed, and squeaks/gives each time it is stepped upon. KrisMar DID NOT fix this, and argued against the need to do so. We have had another contractor assess this problem, and it will require that section to be removed and reinstalled, at a cost of several hundred dollars. 5. A plumber had to be called in to reinstall our washing machine, because KrisMar was unable to properly re-install it, after having previously moved it. KrisMar initially wanted us to pay for this fee, but removed it ?make us happy.? 6. After complaining about the overall quality of work, and the tone of their business communications, KrisMar unilaterally informed us that they were cancelling the remainder of the job they had contracted to perform (installation of carpeting), and deducting a $200 ?restocking fee? from the deposit we had already paid for the carpet. This would appear to be a fairly transparent attempt to recover the $180 plumber fee. Moreover, as KrisMar cancelled the job, business ethics would seem to indicate that they absorb any associated fees. In short, we are very dissatisfied with the quality, service, attitude, and business practices of KrisMar Carpets. Among all of the contractors whom we have employed over the years, none have reacted the way KrisMar did when simply asked to perform agreed-upon work to a minimum standard of quality. The email string below demonstrates the aforementioned problems with business communications from KrisMar. After these exchanges, Mark Edwards of KrisMar left a voicemail informing my wife that she had better ?change her tone,? and that he was ?doing us a favor? by addressing our concerns. Shortly after that, he informed us that he was cancelling the remainder of the job, and has not responded to emails notifying KrisMar of the installation or other service deficiencies. From: "Gayvert, Laura" <LGayvert@cbmove.com> Date: Tue, 06 Sep 2011 08:32:21 -0400 You know what Kris, Id like to give you the benefit of the doubt here but I'm having a really hard time with what seems like a nasty sarcastic tone in your last few email. Perhaps that is not your intent, but that is the effect and I'm really put off by it. Please just send me the estimate/invoice for the work. I will send it to John Ridley at Haverty for approval and payment and I will pay you. On Sep 6, 2011, at 8:21 AM, "KrisMar Inc." <krismarinc@hotmail.com> wrote: Laura:Does "HE" have a name???Kris Edwards From: LGayvert@cbmove.comTo: krismarinc@hotmail.comSubject: Re: RepairDate: Fri, 2 Sep 2011 20:46:19 -0400 He told me to fax him the invoice, so that was what I was going to do. If you want to fax it to him, I'm sure that would be fine as well. Fax 703-490-0515 Please email me a copy for my records if you plan to fax him directly. Laura E Gayvert On Sep 2, 2011, at 8:38 PM, "KrisMar Inc." <krismarinc@hotmail.com> wrote: OK, John Ridley. Phone number? Address? something? Kris Edwards From: LGayvert@cbmove.comTo: krismarinc@hotmail.comDate: Fri, 2 Sep 2011 16:54:56 -0400 Contact at Havertys John Ridley And yes,I know it is IF NEEDED. He (Mark) said himself that at least one spot seemed loose to him and may have to be addressed. That is the spot to which I refer. I thought it would be convenient to address this at the same time. Laura E Gayvert On Sep 2, 2011, at 4:41 PM, "KrisMar Inc." <krismarinc@hotmail.com> wrote: Laura: I will need a contact from Haverty's so that I can invoice the appropriate person for payment.Per your conversation with Mark the injection will be needed at the same time "IF NEEDED". Kris Edwards From: LGayvert@cbmove.com> To: krismarinc@hotmail.com> Subject: Repair> Date: Fri, 2 Sep 2011 12:39:09 -0400> Spoke to Havertys. They said as soon as I can send them the estimate, they can move forward with payment. So we are good to go.> > Also the spots that were loose/creaking so I think we're gonna have to > do the injection you spoke of. Hopefully that can be done at the time of the repair. Laura E Gayvert