Servpro of Howard County

Crazy, he want to tear my whole kitchen up. But I had my handyman do it without messing my kitchen up

It did not go well... 1 - It was not clear what needed to be done 2 It was not made clear what ServPro does. It was clearly stated what they did not do but that was based on what my insurance covered - which was never my question - it was my understanding that I would pay for anything not covered by Home Owners Insurance. I never received that information. 3 After a few calls from me and the Claim Adjuster a person came out to assess the damage, however he became ill and never turned in a report (these things can happen), as a result I spent the next 2 weeks getting someone to come out and make an assessment. It seemed there interest was in satisfying the insurance company, not me. That is a big problem to me. They were polite and nice. I had to go behind them to turn off lights. I would not chose them again.

It's been a while, but they are clearly a professional, and very experienced firm ...

They were good. They were prompt and on time. It was good.

Very professional.  Explained what was to happen for the clean up.  There were no surprises when they were done.

The experience was good and bad. On the plus side, they came in and fixed everything right away, on the minus side, they estimated one price and then came back with a completely different price. The work was good, but they weren't honest with me. They told me what they were going to do, and the process, they just didn't give me the estimate. They did quality work. People can expect good quality work, but they should get the price up front.

Four days later the water damaged areas were dried.

I thought the price was high but decided to go ahead since they were there and had the stuff needed to do the job.  They kept talking about my insurance policy and who would be paying for it.  I said I would pay out of pocket.  I told them that I also had some water coming in from behind my washer/dryer area.  They tested there but found nothing.  Later when they were gone, we did in fact find some mold behind the washer area.  The salesperson came back out and said it would be additional charge and he would give me another quote.  I was a little upset that it had not been detected initially since I had pointed out that area.  Now they would have to come out again to remove/treat another area.  I did not get a quote for the new work for two days even though I had  called.  Also, I never got a copy of any paperwork or the written quote from them for the first job that they had finished and still have no paperwork at all. They said they were holding all paperwork for insurance reasons even though I had already paid in full.

Good

I cant say enought about Chris and his team.  They were responsive and so polite.  They were waiting for me when I arrived at the property.  I explained to them that I was in need of emergency service and it needed to be done "yesterday".  They gave me a fair price the same day and they got right to it.  They had an experienced crew there early the next day and worked long days and into the weekend to get me squared away.
Very Happy with Servpro of Howard County and will use them again!!!

SERVPRO OF HOWARD COUNTY, WAS THE SILVER LINING TO MY BASEMENT DISASTER. THEY WERE SO GREAT IN EVERY ASPECT, I WOULD BE REMISS TO UNDERSTATE MY SINCERE APPRECIATION. I WOULD HIGHLY RECOMMEND THEIR SERVICES

The did a nice job. I would recommend them to others.

They were great, perfect, and everything was fabulous. The service was good. I would recommend them to others.

It turned out fine. They were very professional, and I would recommend them. They were always on time and did what they said they were going to do, and I was happy with them.

It was fine, and they did a good job. I would use them again in the future.  They were professional, on time, and did what they said they would do. They were very helpful at a difficult time.

It turned out very well. They were very efficient, and they took care of it. They got everything cleaned up, and they were back within a couple of days to pick up the fans. I would highly recommend them, and have recommended them to others. They were very professional and courteous. They were quick to respond to my need.

It turned out good, and they did a good job. I would recommend them to others. They got all the stains on the couches completely out.