Play N Learn
About us
Welcome to Play N’ Learn, your store for family fun and recreation. Here you’ll find a wide selection of popular products for outdoor play, including swing sets and playsets for home and commercial playgrounds, basketball hoops, and trampolines. You’ll also find name brand choices for indoor recreation, including pool tables, air hockey, foosball and table tennis. For a hands-on demonstration of merchandise, please visit one of our Play N’ Learn Playground Superstores.
Business highlights
Services we offer
Playground Equipment
Accepted Payment Methods
- CreditCard
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 78% | ||
| 0% | ||
| 11% | ||
| 0% | ||
| 11% |
Quality check issues which were missed at time of delivery: The play system has a tire swing located under the treehouse, my kids had difficulty climbing into the swing as it was high off the ground. It turned out that the tire swing was the wrong swing for that set which I only discovered after visiting the play and learn showroom to pickup an accessory item and noticed how low other tire swings were on the models. It was my responsibility for bringing in the old swing and picking up the new one from their showroom. Second issue which should have been caught by a quality check was the paint on the bars of the treehouse ladder had slight uniform wear on them all in the same location on each bar, across most of the bars for the ladder. Looking at the pattern, this was not from kids use, rather the ladder must have rubbed against something or been dragged along a hard surface prior to delivery. I didn't notice this until several months after installation and didn't think it would be an issue as there was still paint on the bars, it was just dull.
Now, 2 years later there is rust on the bars in all locations of the paint abrasions. The large A frame supports holding up one end are both now split up the middle. Woodplay warranty covers replacement of these items. Play and Learn does not cover anything after 90 days with regards to delivery or installation of these items, even if you pay for initial delivery and setup of the equipment. You either pickup and install the replacement items yourself (in this case 10' redwood support boards) or pay for a service call. For the price of the unit and due to the fact that this is a structural load bearing issue, I'm surprised that there is no additional coverage by Play and Learn. I see someone wrote in a review that Play and Learn stands by their product. I cannot not concur with this statement based upon charges for structural warranty issues. In addition, warranty coverage has not gone smoothly. When I noticed the cracks in the spring I immediately tried to reach them in May, as I was concerned about the structural integrity of the set. I was given over to a voice mail and was only contacted back by email with a request that I send photos of the damage. I had hoped that someone from the company would come out to inspect the damage. Later I found out that I would have to pay to have them complete a site visit on the damage. They do not make warranty service calls without payment. Also when speaking with the owner on this issue I was told that they are not engineers and cannot inspect for integrity issues, only for damage.The overall value of the product and service they are offering is average. There are several other warped boards and I still have the rust issue. While most of this should be covered by Woodplay, Play and Learn brings little value added other than savings on freight delivery of replacement parts. Delivery and setup fees are comparable to handyman rates.
Licensing
State Contractor License Requirements
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