Nu Look Roofing, Siding, and Windows

The quality of the work (Roof, Gutters, Soffits, Sun Tunnels, and Siding) was all great! The Salesperson--Tyler Walker was fantastic and in large part why I selected Nu Look. My complaint is three-fold: 1) the quality of the workmanship when they completed the Sun Tunnels (I got two), 2) The nails I've collected so far from the backyard, deck, and front lawn, and 3) I was told by the Project Manager (Jason Mrotek) I would not be charged for the extra panel of plywood (yet I was) they had to use on the roof as an acknowledgment they had left a mess with the Sun Tunnel installation and had left the attic ladder down which caused a hazard. I sent a personal and confidential letter to Patrick Fingles, CEO of Nu Look in an effort to get these three issues resolved over 30 days ago and got no response. Again, the quality of the work with the exception of leaving the Sun Tunnels installation incomplete was good.

She signed a special promotion with them that she would pay a monthly fee and at the end, a lump sum. She paid every installment on time and according to the terms of the contract. The promotion stated if she paid everything on time and in full as agreed, she would get all of her interest back. She called the company to ask where her refund was and they said she needed to contact the contractor who holds the loan. They are both pointing her to the other party to work it out. Nu Look will not return any phone calls and will not discuss the matter. She was so diligent to pay on time and we helped her pay off the lump sum at the end. But because they will not honor the deal, we are both out the money. We would never recommend this company.

Preston was very knowledgeable and transparent about the process from start to finish on our roof replacement project. We wanted the best product available(Owens Corning) and the best warranty available. A company that stands behind it's installers for LIFE is incredibly rare, as is the fully transferrable warranty when we eventually move. There was about 20+ color options since Owens Corning never reduced production during Covid and it was easy to decide. Nu Look actually had a computer generated aerial view of our home and it's exact colors and dimensions. So in real time we were able to see the different roof color options with our existing siding, shutters and colors. Very impressive company and will definitely use again when we decide to change our siding.

Just make sure you know what you are getting with NuLook. I did not know anything about shingles and have since learned alot. I went with what I believed to be a reputable roofing company. Salesman was very good, explained everything and why Nulook was a good company. So I was very surprised when 3 tab shingles were installed in place of the architectural shingles I had. Since the price I paid was much more that other roofing companies were quoting, I (wrongly) assumed I was getting a similar or better shingle. What I ended up getting was an expensive roof with the cheapest shingle Owens Corning makes. Shame on me for not doing more research. Since I signed a contract, there was no recourse. If it had not been for this, I would give the company higher ratings.

Procedure was a bit messy (lots of dust). Result was a remarkable change of the appearance of the kitchen. We found 17 years of stuff in the cabinets. Where did that come from? First installer was medically impaired; had trouble with steps. Second installer was perfection; left us in awe of the appearance. Now the appliances look shabby!

OK,crew show up on time, removed the old shingles,replaced the new materials,weather shield,drip edge, Underlayment, ridge vents,new shingles, installed new flashing in all applicable areas.

It went well, love the new windows and the energy efficiency is excellent!

Nu-Look did an excellent job on all counts. The roof is laid perfectly with padding and waterproof sheeting, new flashing, new vent covers, four new plywood sheets. The gutters are larger than the old ones and are covered with a grating that is angled so debris runs off the edge; the downspouts are also larger. Everything looks great!

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They were excellent and unbelievable! They were maticulus about covering everything and cleaning up. They made sure the job had a finished look around the window. The door in the basement was more than they had bargained for. They had to remove tack strips, padding, carpet and mud before they could start on the door.

Excellent. Quick and professional.

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Excellent service from beginning to end.
I met/spoke with numerous company officials and each was professional.
The original consultant explained the company services and structure.  Steve quoted a price and payment schedule for the services that remained intact throughout.
The project managers (John and Mark) performed their duties timely.  They were courteous and kept me advised of the work to be performed.  They responded immediately to my inquiries.
The scheduler (Salema) and company were extremely patient in dealing with the HOA.  Both Joann and Salema worked with me throughout to meet strict (and sometimes unbelievable) HOA requirements.
The employees performing the work were all professional and dedicated to completing the tasks. 
Nu Look Home Design operates in such a manner that I would contact them again if I needed a service that they provide.

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I have mixed reviews with this company. The sales rep who came to our house and discussed windows with us did a great job, he was very professional and knowledgeable. Two of the biggest selling points for us was the promise of a project manager so that we wouldn't have to manage it ourselves and their window installers work only for Nu Look, have been trained in their specific window installation and clean up after themselves.
Once signing the contract I got called within the week by the project manager, Justin. Next they sent out someone to measure the windows, Shawn, who was great as well. Over the next 2 months while the windows were being made I would receive calls from different departments. Sometimes from the same department but a different person. I told them I already gave all the information they were asking me to the other person and that they need to communicate within their departments better. But whatever, not a deal breaker. 
Installation day came. Josh and Alex came to install, Justin, the project manager, was not with them. They were nice, not very professional, but nice. From a far they seemed to do a good job taking out our old windows and putting the new ones in. They came at 8am and were finished at 6:30pm. The project manager did not make an appearance the entire day (how do you manage a project when you aren't there?). As Josh and I walked around the house to look at the installation, there was so many things wrong. Overall, they were incredibly sloppy. Their caulking was poorly done, tons of it with huge globs everywhere and didn't caulk some places they should have. Josh showed me the outside front sill and said he tried to make it straight but this was the best he could do (very obviously crooked) since there was rotten wood under there. In order to fix it he'd have to replace the wood under there and he didn't have any wood so he'd have to come back. I pointed out all the sloppy caulking and he admitted it was sloppy. He also left some of the stickers on the windows or tried to rip some of them off and left the half ripped sticker on. There were also huge greasy arm and body marks left on the outside of our new $6,000 windows. He left off a piece of plastic on the inside side of one window (which my husband found in our gutter a month later) and the basement window was off track. He got caulk on our ceiling in the basement. All of these things COULD have been recognized and corrected IF the project manager Justin had been around to oversee Josh and Alex. Josh calls the project manager and tells him, in front of me, that he has a lot of things he needs to come back and fix. I give the check to Josh and he then pays out Alex in cash right in front of me. Alex is meanwhile constantly spitting in my grass while we are talking. After they drove away, I looked on the sidewalk and street in front of my house where they had parked and saw about 15 cigarette butts that I then had to pick up. After they left I looked around and noticed they left trash in our bushes, on our lawn, on our roof, everywhere! They cleaned up the big stuff but most of the little things were lying around. Which I then had to clean up as well.
The second time Josh and Alex come back they tried to fix some of the mistakes. For sloppy caulking they just added more caulk. He took off the stickers. Didn't really fix anything to our standards.
I called Justin, the project manager, to complain again and he says he'll send them out a third time to fix everything. Before they came Justin finally shows up at my house to see the issues himself. This is the first time I'm meeting our project manager. He tells me that this is not their usual work and the quality is not up to Nu Look standards. He took pictures of everything.
The third time Josh and Alex came back they corrected nothing and everything still looked sloppy. This time as they walked around to caulk things and work outside they smoked cigarettes in our backyard, not even on the street where their truck is. Again, unprofessional and seeming to not take pride in doing a quality job.
I was completely fed up and called Justin. I told him he cannot send Josh and Alex back, they are not capable of correcting their mistakes and doing an acceptable job. And that's when we met Brad and Ryan. If it weren't for Brad and Ryan, I would be giving Nu Look a terrible review. Brad and Ryan were the second set of installers who came out to fix Josh and Alex's mistakes. They showed up without having any information on what they were to fix because Justin didn't give them any. I don't know why he didn't do this and send them the photos he took on his phone. After looking around they realized that they didn't have the right metal to use for our windows, since they weren't told what materials to bring, so they needed to come back another day. And they did. They worked all day fixing SO MANY things that Josh and Alex messed up. They even discovered other things that we didn't see the first time. Josh and Alex had left exposed wood on the outside of our basement windows, which should have been capped with metal. They also straightened the crooked window sill in the front. I told Brad what Josh had said about the rotten wood and he looked up there and showed us that there was no rotten wood. Josh flat out lied to us because he was too lazy to fix his sloppy work. Brad and Ryan cleaned up everything and left nothing behind. They were both completely professional, took pride in their work, were easy to work with, and did a quality job that met our standards. Our windows now look beautiful, all thanks to Brad and Ryan!
If I were to recommend this company to anyone or if I were to use them again in the future, it would be only with Shawn as the project manager and Brad and Ryan as the installers. Brad and Ryan saved our windows and did an impeccable job. So glad we got to meet and work with them. I only wish we had them from the beginning.

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They did a great job from start to finish.  Couldn't be happier with how smooth the process was from the initial contact to the final installed product.  Excellent pricing and competitive warranties were the cherries on top.  Customer service is clearly a priority with this company: I will definitely be using them again.

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There were a few issues at the onset of the actual job which raised some red flags.  However, a call to the Project Manager resulted in these issues being handled promptly and to our satisfaction.  The roofing crew started at 7:30am (the agreed upon time) and  was completed by 2:00pm.  They cleaned up all debris including nails and staples.  Bottom line, we are pleased with the look and the quality of the new roof.  I suppose time will only tell if our leak problem has been solved but I feel fairly confident that it has.