We can’t say enough about how positive our experience working with Joel was! He is very professional, responsive, has incredible customer service, and is a true expert at what he does. Our job was particularly complicated, as we wanted to mount a TV above a fireplace with stacked stones, crag-type style (no two stones appeared to be level throughout the whole surface). My husband thought that the job couldn’t be done. We asked Joel to come out and assess the project and whether it was feasible. After he confirmed that it was, we also asked his opinion on the size of the TV we should purchase, brand, where to buy it from, and what accessories (e.g., sound bar, HDMI switcher, etc.) could add value and which ones were just bells and whistles. His advice served us well and the TV and sound system we purchased are perfect for our space. Joel did an amazing job installing the TV, securely mounting it onto the thick stones and positioning it well. My husband was not only surprised that it was done, but that Joel did it alone, as he thought it looked like a two person job. It took Joel about 6 or 7 hours, and he worked late into the night to ensure the job was finished on time (we were moving in to the house in two days and really wanted the TV up beforehand). Unfortunately, we learned after the TV was installed that this particular TV set had a finicky HDMI port—sometimes it worked, sometimes it didn’t (this is on us—we should have tested it before having Joel mount it). It was clear that we needed to exchange the TV, and we were not able to take down the old TV and put up the new one ourselves. Joel offered to come out that evening, the day after the orginal installation, to dismount the TV, wait until we got back from exchanging it at the store, and then remount it. I think most people probably would have waited and scheduled us for a later date, but he knew that we wanted the TV up before we moved in. Joel didn’t charge us extra for the dismount/remount, but we paid him more anyway. His flexibility and determination to see the job through made what could have been a bad experience into a great one. Our expectations were surpassed! His price was very reasonable, particularly for the number of hours our job took and the complications that came with it. We are very happy with the service Joel provided and will definitely hire him again. I’ve hired other contractors based on Angie’s List reviews for other jobs, and in other instances, I thought their work was so-so. Working with Joel was the first time we’ve had an A+ experience with a contractor found on Angie’s List. We love his work!