Environmental Systems Associates Inc
About us
Discover the most cost-efficient, energy-saving ways to manage the temperature, humidity and air quality in your home. Environmental Systems Associates will help you maximize both comfort and energy savings from your heating and cooling system.
Business highlights
53 years of experience
Services we offer
& Home Energy Audits., Gas Furnaces, Heating & AC - High Efficiency Heat Pumps & Air Conditioning Systems, High-Efficiency Air Cleaners, Humidifiers, Natural Gas Conversions, Programmable Thermostats
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.9164 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 96% | ||
| 2% | ||
| 1% | ||
| 1% | ||
| 1% |
Showing 1-25 of 164 reviews
Margaret H.
Aug 2021
Excellent service, have used them for years, had them replaced our air conditioning system, they have been excellent.
Jane P.
Jan 2021
The service was excellent, great responsiveness and professionalism.
Response from Environmental Systems Associates Inc
"Thank you for your kind review, we are so happy to hear you had a great experience! Thank you for your continued business over the years, we truly appreciate it. -Environmental Systems Associates"
Susan K.
Dec 2019
Outstanding company! Employees were prompt, very professional, knowledgeable, courteous and respectful. Installation was done quickly and efficiently. I would highly recommend them!
Margaret L.
Mar 2019
Process went very well. Very professional. Installers worked around obstacles without any issues.
Barry W.
Nov 2018
They have been excellent and I would highly recommend them as well.
Charles G.
Oct 2018
They have been excellent. They are very professional and do not over charge. I would highly recommend them.
Mike L.
Aug 2018
They are the best rated company. They were good. I use them always.
Richard G.
Jul 2018
They were prompt and efficient. Will definitely use again.
Marc D.
Jul 2018
Great. Excellent advice and service.
Steve S.
Oct 2017
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Kevin N.
Oct 2017
Couldn't do all the work in one visit due to a remodel I was doing. They came back out three times to finish the job and test the system. They worked fantastically with the other contractors to get the job done. Mr Galla is the greatest person to deal with, he went well above and beyond to answer my questions and concerns.
Vetisha M.
Oct 2017
I received several quotes. This company was in the mid-range as far as price. But, they had quality products and services. In addition, as it was the middle of the summer, their ability to get the system installed quickly was important. The system was replaced 4 days after I accepted the contract. The work was done well and the installers were very neat.
Sandy G.
Oct 2017
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Debbie K.
Sep 2017
It went great. Maureen went over and above to help me out. Since they do not sell that product, she really did not have to do it. I will always recommend this company. They are terrific!
Juan G.
Aug 2017
The key test with a contractor is whether after you hire them once whether you’ll hire them again. My answer concerning ESA is: NO. Hence the F grade. Rationale for overall F grade: They did not follow up in time after their initial diagnosis. When I found that out, they gave me a silly excuse. But for ESA’s delay I could have fixed my problem 4 days sooner. I would have swallowed that, however, except for the fact that ESA also wanted to charge irrationally high prices. Job: replace blower motor on air handler. ESA quote: $805 parts + $300 labor. I got the job done with someone else within a day for $485 parts + $150 labor. The part is OEM with 1-year warranty. I saved $370 by not going with ESA. ESA advertises: “Discover the most cost-efficient, energy-saving ways to manage the temperature…” That’s not true based on my experience. You would think ESA would look for the best parts’ price for you, right? Wrong!! Either ESA goes to whoever sells parts at the highest price, or ESA gets parts it at the same price everyone else gets but they’ll just charge you twice the price, probably to take advantage of homeowners who won’t find out the difference. You have to wonder if all those who gave an A review knew that they paid much more money as they could have paid elsewhere. Further, if ESA quotes you parts and labor costs separately and ESA is not a parts supplier, it should make no difference to ESA if you offer to buy the part yourself, assuming responsibility for the part, and just have ESA just do the labor, correct? ESA, however, won’t do that that, proving that unless they’re able to take advantage of you they don’t care about fixing your problem. That worked out to my favor anyway because I paid half the labor ESA wanted to charge.
Response from Environmental Systems Associates Inc
"We certainly thank The Customer for their input, and we are disappointed our services were not within their budget. It's a fact that different people value different things. Many people see an added value in our expertise and the decades of unparalleled service we have offered the residents of Howard County. We understand that others may be solely interested in finding the lowest price, and for those people, we are probably not a good match. That being said, our pricing is most definitely comparable to that of other reputable firms in our service area. The Customer's service call occurred late on a Thursday afternoon, and our office attempted to contact them first thing Friday morning. Since they are owners living out of state, our only method of contact was the phone number they provided. Our office staff left them a message, but did not hear back from them until Monday morning. One thing we have learned in our 45 plus years in business; it is counter-productive to seek out "deals" on replacement parts via the internet. At ESA, we purchase our replacement parts solely through designated manufacturer's representatives and distributors. This ensures we have the correct part for the job, and that the part is guaranteed by the original equipment manufacturer. Unfortunately, The Customer is misinformed regarding his assertion that there is something unseemly about ESA's policy of not installing parts that are supplied by the customer. The state of Maryland is one of many states that do not allow the waiving of liability by service providers. This means that even if ESA receives no compensation for a customer supplied part, if we install the part we assume liability for it. This holds true regardless of any agreement about warranty made between the servicer and the customer. Taking on that liability without any control over the source or quality of the part would be irresponsible. Regards, Michael F. Hendricks Vice President"
Michele J.
Aug 2017
They have been servicing my air conditioner and furnace for about 8 hour now. They do a great job and I've never had any problems with their work. The technicians are always on time, knowledgeable, and very professional.
Linda B.
Aug 2017
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David F.
Jul 2017
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David F.
Jul 2017
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Margaret T.
Jul 2017
The annual cost is $140. I think the price is fine, I don't know any other price. I've been using them for 15 years. Their responsiveness is very good. I never have to have anything fixed because it is preventative maintenance.
Josephine K.
Jul 2017
They couldn't come on the day of, but came the next morning. He came between the time range that they said they would. He diagnosed the problem which was a faulty part. He was professional and seemed like he knew what he was doing. I had a part warranty with the builder of my house, however I had to pay a warranty processing fee(?) of $150 which basically came out to be almost the same as if I didn't have warranty and just bought the part from them. (about $4 difference) :/ So having warranty, really didn't mean much. Perhaps if I went with a different HVAC people, they wouldn't have charged the warranty processing fee. It was hot and I needed AC, so I didn't get multiple estimates. I had to trust the good reviews and went with it.
Cynthia H.
Jul 2017
I was disappointed at first because I called on Tues. a.m. and was given an appt. on Thursday. While I was contacting other companies, ESA called back and said they had a cancellation and someone was in the area and they were there within the hour. Ivan was very professional and courteous and explained the diagnosis and resolution completely. We were satisfied with the outcome which was adding a little over 1 lb of refrigerant at the cost of 1 lb which was $125. The diagnosis fee was $85 which was less expensive than 2 other companies I contacted.
Judith D.
Jun 2017
Environmental Systems is fine. I have a contract with them.
John P.
Jun 2017
After looking at a number of proposals from Environmental Systems Associates for different heat pumps and air conditioning systems with gas heat, we decided to go with an air conditioner system for cooling and a gas furnace for heating. The high efficiency of both systems was just what we were looking for and provides us with both economical and efficient heating and cooling. The world performed was just fantastic. The installation is neat, tidy and a mechanical work of art. We're very happy with the work they did and the operation of the system.
David R.
May 2017
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Licensing
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FAQ
Environmental Systems Associates Inc is currently rated 4.9 overall out of 5.
Environmental Systems Associates Inc accepts the following forms of payment: CreditCard
Yes, Environmental Systems Associates Inc offers free project estimates.
No, Environmental Systems Associates Inc does not offer eco-friendly accreditations.
No, Environmental Systems Associates Inc does not offer a senior discount.
No, Environmental Systems Associates Inc does not offer emergency services.
No, Environmental Systems Associates Inc does not offer warranties.