About us
Our company history starts back in 1980 when our founder Larry Burchett purchased a television repair shop in a small town of Maryland called Arbutus TV, in the town of Arbutus Maryland, Baltimore County. This was a one man repair facility that originated from a radio repair shop called Kernan & Kulmans Radio & TV from 1959 to approx.1970, and was transferred to a Edward Kernan and changed the name to Arbutus TV. During the period of 1970 to 1980 this small repair facility serviced many customers in the town of Arbutus Maryland. Larry worked part time in the evenings for this repair shop, and when the owner decided to retire in 1980, Larry purchased the business, and pursued a business plan to grow and provide service to many other towns. Larry took a one man TV Repair business in 1980 that serviced tube and solid state televisions for about 3 zip codes and turned the business into a modern repair facility servicing over 800 zip codes in Maryland, Virginia, and PA. This small town repair shop outgrew the potential of expansion, and now sits in a warehouse still in Arbutus Maryland, serving thousands of customers per year for Warranty Service on their products. All of the technicians receive factory training every year for the forever changing product design and engineering. Most of the technicians here have over 15 years repair experience, and Larry has over 28 years.
Business highlights
Services we offer
Televisions repair
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 0% | ||
| 33% | ||
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| 0% | ||
| 67% |
Filter reviews by service
The first individual who called me was extremely rude and told me that I would need to perform troubleshooting prior to the technician arriving. I told her that Mitsubishi had run me through troubleshooting and it did not resolve the issue. She continued to be rude over the telephone and schedule the appointment. I called back the next day to verify they had the correct address and directions (since my home is not on MapQuest/Google) and this individual was much more pleasant on the phone, but neither of them clued me in on what would happen next.
The technician arrives on time and enters my home. He looks a the television (performs no troubleshooting whatsoever) and begins to dismantle the television. He informs me that he will be taking the light and the chassis back to the shop. But since it is so new, he will more than likely will be replacing the three boards since the television is under 90 days old. He then proceeds to tell me that he will be ordering parts that day (Thursday) and should have them by Monday. This would give them several days to repair the unit, test it, and return it by Friday. I questioned why they did not have parts on the shelf and he told me that they were only one of the very few Mitsubishi repair centers. Which made me ask again as to why they had no parts on the shelf. He had no answer.
I call on Monday to see if they received the parts from Mitsubishi. I was told that they would not even look at the television until Wednesday. I informed the young lady on the phone that I needed the television back by Friday because I have company coming over the weekend. She told me that I was too far away and her owner would not approve the mileage for the technician to return and replace the units in my television and repair the unit at a later date.
At this point, I will be out of service with my television for almost 2.5 weeks at a minimum. The Electronic Service Center does not value me as a customer (and I will never ever purchase anything from them) and I have learned to not purchase televisions from either Mitsubishi or The Big Screen Store in the future.
Licensing
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