Electronic Service Center

I was referred to Electronic Service Center for warranty repairs on my Mitsubishi 73" DLP. The unit has intermittent issues with powering down and I was contacted by this organization to perform in home repair. The first individual who called me was extremely rude and told me that I would need to perform troubleshooting prior to the technician arriving. I told her that Mitsubishi had run me through troubleshooting and it did not resolve the issue. She continued to be rude over the telephone and schedule the appointment. I called back the next day to verify they had the correct address and directions (since my home is not on MapQuest/Google) and this individual was much more pleasant on the phone, but neither of them clued me in on what would happen next. The technician arrives on time and enters my home. He looks a the television (performs no troubleshooting whatsoever) and begins to dismantle the television. He informs me that he will be taking the light and the chassis back to the shop. But since it is so new, he will more than likely will be replacing the three boards since the television is under 90 days old. He then proceeds to tell me that he will be ordering parts that day (Thursday) and should have them by Monday. This would give them several days to repair the unit, test it, and return it by Friday. I questioned why they did not have parts on the shelf and he told me that they were only one of the very few Mitsubishi repair centers. Which made me ask again as to why they had no parts on the shelf. He had no answer. I call on Monday to see if they received the parts from Mitsubishi. I was told that they would not even look at the television until Wednesday. I informed the young lady on the phone that I needed the television back by Friday because I have company coming over the weekend. She told me that I was too far away and her owner would not approve the mileage for the technician to return and replace the units in my television and repair the unit at a later date. At this point, I will be out of service with my television for almost 2.5 weeks at a minimum. The Electronic Service Center does not value me as a customer (and I will never ever purchase anything from them) and I have learned to not purchase televisions from either Mitsubishi or The Big Screen Store in the future.

THE REPAIR MAN WAS VERY POLITE AND RESPECTFUL. HE TOOK HIS SHOES OFF UPON ENTERING OUR HOME. HE MADE SURE TO LAY DROP CLOTHS DOWN ONTO OUR RUG, SO THAT ANY TOOLS THAT HE WAS TO USE DID NOT STAIN THE CARPET. THE PRICE WE WERE QUOTED ON THE TELEPHONE REMAINED THE SAME AFTER THE JOB WAS DONE.

I WAS ADVISED THAT THEY NEEDED TO TAKE THE VCR APART IN ORDER TO REMOVE THE TAPE; THE FEE FOR THAT WOULD BE $45. I LEFT MY TV WITH THERE AND WAS TOLD I COULD COME BACK IN 3 DAYS TO PICK IT UP. I CALLED TO FIND OUT IF IT WAS DONE AND WAS TOLD THAT SOMEONE ELSE HAD PICKED UP MY TV AND PAID CASH FOR THE REPAIR. THEY SOLD ME A REFURBISHED TV & VCR COMBO AT A DISCOUNTED RATE. I FELT CHEATED.