Definition Painting Services, Inc.

"Thank you for your comment. We appreciate it, and are glad that everything turned out well!"

"We attempted to address any concerns that were our own fault concerning this project, but this review being over 3 years after the job was completed is just strange. Cleaning up a worksite takes no time at all, which is what we did. Leaving a roller in a paint can does not compromise the paint, though we are unsure as to why this happened. If we broke anything, we are responsible to fix it or have it replaced, when warranted. We will not fix items that we do not break. The main issue was the tacky walls, which was a moisture issue in that room that did not have to do with the application of the paint itself. If you have a moisture issue, you can sand and paint many times, and your walls will still be tacky. I'm not sure why we are receiving a 3-year old bad review now, but there you have it. The devil is on a mission I guess. We are not concerned about this as our work speaks for itself. We are not perfect, but we correct our mistakes and take pride in our work. Thank you."

"Thank you, it was our pleasure working with you!"

"Thank you for your comments, we appreciate it!"

"Thank you for your comment! We appreciate your continual business with us!"

"Thank you & we appreciate your review!"

"Thank you for your review! It was a pleasure working for you and we look forward to future projects!"

"Thank you for the comments, however, we feel the need to compare notes. For background information, the estimate was completed one year ago, in October 2018. The projects were broken into [Member Information Removed] stages, and we worked with this customer to schedule each one according to her needs, and re-scheduled for her, as needed. This process, meaning the completion of all projects, took almost one year in total. There were no recorded revisions to the estimate during this time. She mentioned that we verbally agreed to prime/paint hand railings after she would strip them to bare wood, however, we only had noted that we were to paint the walls, ceiling, and trim in this area, and not railings. She became upset that our 'verbal agreement' was not met, even though our estimator and office manager had no recollection nor written evidence of this request. It would have cost more to do this, and we gave her a price, which she refused because she thought that it was included. She reviewed her notes once more, and called us back, stating that she believes that she originally spoke to one of our foreman, and not our estimator, prior to our estimator's first arrival. This cannot be so because we only send our estimator first prior to any start date, unless an estimate is completed via the phone or email, which is not typical for new customers. Then, our customers meet our foreman and the crew on the start date. We did apologize for any potential miscommunication, however, our proposals are very clear. This is an unfortunate end because we felt that we had built a nice rapport with this customer, and tried to be very accommodating through the entire year. We did not raise our prices, or ask for payments sooner than what was consistent with what was written. We also did not end agreement when the customer needed us to break up the last project into smaller parts, which is more costly for us to stop a project and return another time. There is always something for us to learn in any situation, and we will gladly do so and grow. Thank you."

"It is always a pleasure to work with you, thank you!"

"Thank you for your review!"

"Thank you!"

"Thank you for your comments. We apologize for any concerns, however, we will gladly use this experience to improve our services. Please feel free to contact us directly with any questions."

"Thank you so much for your review!"

"We are so glad that everything worked out. Thank you for your review!"

"Thank you for your feedback. Enjoy the holidays!"

"Thank you so much for your feedback. We appreciate your inquiry and will strive to do better!"

"Thank you so much for your comments. It was our pleasure working with you!"

"Thank you for this comment, however, it is very inaccurate. From the beginning, this customer has requested that the price be lowered even beyond the discount that we gave him. The day after we completed the project, he called to ask us for $200 off the total price to replace damaged hardware/knobs, without us even looking at the damage. He was offended that we asked to look at them in person, even though he's asking us to pay for them. Already doesn't make sense. I went the next afternoon to look at the hardware in question, and saw absolutely nothing wrong with them. We also reminded the customer that his wife removed the pieces out of the bucket and washed/possibly scrubed them, prior to us re-installing them. After telling him this, he promptly told me that I was offending his wife, and that's when the cursing/name calling started. I then proceeded to offer him $80 off the final price, even though we did nothing wrong. He declined. I then offered to contact our insurance company to send a field advisor to view the hardware. I told him that if they found us to be at fault for any damage that they would not only pay for his hardware, but I would not charge him one penny for the painting work. He declined that offer. He then proceeded to tell me to verbally admit what we did because "it was not just about the money, but about the principal." I declined as I didn't have anything to admit. I could clearly see that there was nothing wrong with the knobs. He then proceeded to throw me out of his house. He told me that I was a 'mother f-er' and that I was a scum bag. He said that I should take my piece of crap car that I was driving and get the *bleep* out of there. Then, as I was putting my shoes on at the door, he pulled a '180' and said "I can write you a check quickly." Rather than turning around to accept this check, I just walked out. There is no telling what he is capable of doing. I have never, in my entire 40 years, been treated this terribly by anyone. Never. Even though he insulted me, cursed at me, tried to brain wash me into thinking that I was going to admit something that was false, I stayed calm and collected. I was respectful. As a believer, I will say one last thing. I forgive him for the wrong things that he did against me, and ask for forgiveness for anything I may unknowingly have done against him. I ask God to bless him and his family. Thank you."

"Thank you for your continual business with us. We really appreciate it!"

"Thank you for your comments!"

"Thank you for your comment. It was our pleasure working with you!"

"Thank you!"