Founded 2010 • With Angi since February 2013
Business Highlights
Veteran Owned & OperatedAmenities
Free Estimates
Yes
Warranties
No
Eco-Friendly Accreditations
No
Licensing
Insured
This pro has not provided any licensing information to Angi at this time.All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page. Contact pro for more details.
Verified Reviews
Showing 1-25 of 315 reviews
Marysue V.
05/14/2023
I've used Cyber Team Solutions to resolve critical hardware and software issue over the last five years (Al helped me either via phone or during a home visit). This time he came in person, arriving exactly on time. Now, all is well. This company is fabulous. I highly recommend it!
Description of Work
I had two problems: the 1st (and most devastating), I accidently deleted 3 years of genealogical work from my hard-drive stored in Legacy Family Tree; the 2nd, I'd lost sound during a routine computer software update. In the 1st instance, Al restored the files by retrieving them from iDrive (cloud backup). For the 2nd, he replaced corrupt sound-card driver software.
Category
computer repair
Diane R.
03/26/2023
Marysue V.
05/12/2022
After a recent automated software update, I lost access to all my Microsoft Office files. Not only did the programs disappear from my tool bar (Windows 10), they no longer appeared in Explorer. While I tried several paths to resolve the problem myself, none of them helped, so I called Al, who has assisted me reliably several times before. He ran a remote fix, which returned everything to normal. Thank you, Al! You always provide wonderful and timely customer service (and you serve as a calming influence for those of us prone to panic when technology misbehaves).
Description of Work
Restore access to Microsoft Office files
Category
computer repair
Giulia T.
02/11/2022
Randy J.
02/07/2022
AL with Cyber Team IT was able to log on to our system to provide remote emergency assistance and correct the inability of our operation office to connect to the server and properly process work tickets. Al was knowledgeable and quickly navigated through our systems to identify the problem and make corrective actions. He explained the issues, causes and solutions clearly and at a level we, as non-IT types, could understand. We are looking forward to AL coming into the office to go through the rest of our systems
Description of Work
Repair client computer connection to server
Category
computer repair, internet service
Paul S.
02/06/2022
Exceptionally well, as is always the case with Cyber Team Solutions. Mr. Estevez is a first-rate pro with unquestioned computer skills and integrity. I think he had correctly diagnosed the problems before he even arrived. I have used his services a few other times and will do so again. Oh, he did in fact quickly fix the problems and also made some suggestions to help my future computer adventures.
Description of Work
Fix a slow computer. Also solve problems of computer connection to the Internet--frequently dropping out.
Category
computer repair, internet service
Marysue V.
10/04/2021
My 7-year old HP laptop suddenly died on 9/6/2021 (Labor Day). Despite the holiday, I phoned AL at Cyber Team Solutions (he had originally setup the unit). During a phone consultation, he advised that repair was a waste. He then offered replacement characteristics so I would know what to buy. On 9/15, he arrived at my home where he transferred my files and reconfigured the new unit to behave just like the old one. Great customer care! (He was particularly kind to someone who often feels technically challenged.) I highly recommend Al and the wonderful service that he provides.
Description of Work
Problem diagnosis, guidance for replacement, new unit setup
Category
computer repair
Stephen I.
02/28/2021
Cyber Team Solutions read my list of software issues and immediately made the necessary software fixes and showed me the correction steps to address these software fixes in the future. I have found Cyber Team Solutions absolutely dependable in 2020 and 2021 with a fast response time for my home computer software needs. The repair cost was very reasonable. Stephen Israel, Baltimore, Maryland.
Description of Work
Software fixes on a number of my Microsoft Windows 10 program functions.
Category
computer repair
Joy F.
02/25/2021
Nick B.
02/10/2021
John A.
11/21/2020
The entire interaction was outstanding. Al was just as pleasant on the phone as he was in person. In addition to his detailed knowledge of computers and applications, Al was helpful in responding to queries with straightforward and easy to understand answers. He was very friendly, on time, and is a genuine person.
Description of Work
We required an analysis and upgrade to both our desktop and laptop computer devices. And, recommendations for making each more secure against outside sources.
Category
computer repair
JoAnn H.
09/26/2020
I recently killed my desktop PC and Cyber Team Solutions was at the top of my list after reading such great reviews. Boy, was I happy I went with this company. I was contacted immediately with a date and time for Al to come take a look. He showed up exactly when he said he would and worked for 2 days to get my files off the computer and to get my pc back up and running. Nothing worked and I would have given up but not Al, he kept at it, trying all the tricks of his trade and finally found a solution that worked. He is diligent in his quest to make the customer happy and so very patient and helpful with all the questions I had. I would recommend Cyber Team Solutions to anyone who has a computer need!
Description of Work
Computer broke completely so I needed my files restored and my PC fixed.
Category
computer repair
stephen W.
07/13/2020
Excellent! Al Estevez was knowledgeable, professional, thorough, and accommodating. He wore a mask and gloves as PPE, was on time, worked quickly, and knew the subject matter very well. He took care of iMac and iOS issues, and came to my house on a weekend. His prices were very fair for the work performed. I would recommend him to friends or neighbors.
Description of Work
Overview and training on iMac Operating systems, transfer data from old iPad to new one, account and password setup, help with posting "for sale" items to internet web site.
Category
computer repair, computer training
Will C.
05/24/2020
Paul S.
03/30/2020
Price, quality, responsiveness, punctuality, professionalism, and know-how were all A+, which it always is with the services provided by Cyber Team Solutions' Mr. Al Estevez. Al came to my home recently to get my new Dell AIO computer up-and-running, transfer old files and apps from old computer to new, connect new computer to my printer, and generally ensure a smooth transition, all for a very reasonable price and all exceptionally well done. I have used Mr. Estevez' services many times previously not only because he knows his stuff, he is also a man of unquestioned integrity and high ethical standards. If/when I need computer support services in the future, which is almost a certainty, I will hire Cyber Team Solutions; you should too.
Description of Work
Get my new computer up-and-running, etc.
Category
computer repair
Alison W.
01/25/2020
I've been a client of CyberTeamSolutions for at least 6 years. Although his business has thrived since then, I find Al and his staff to be the same competent, accessible, and responsible people they were in the beginning. I've been the beneficiary of their flexibility, too. Al has been able to meet my service needs in multiple formats - in my home, by phone, by remote computer connections, and even (in an emergency) by a drive-by drop-off at their office! Can't say enough about this group's expertise, integrity and downright user-friendliness. Call them!
Description of Work
System installation and data transfer
Category
computer repair, computer training, computer sales
MAE K.
01/21/2020
It went well- he not only installed the update- he also explained things to us and answered all of our computer questions- we are not computer savvy so that was important to us. I also had to call with a follow-up question and he took care of that. He is competent and helpful and easy to talk with. I would use his services again.
Description of Work
Installing Windows 10 on computer
Category
computer repair
Deborah J P.
01/13/2020
CyberTeam Solutions upgraded my aged Dell laptop (circa Nov. 2011, but still working quite well) from Windows 7 to the Windows 10 operating system. I contacted them after checking the Microsoft website and ascertaining that my laptop had sufficient memory and processing power to accommodate Windows 10. Al Estevez arrived promptly at the time of the appointment, and performed the update. Although it took some time - a good couple of hours - to do the update, Mr. Estevez was very patient and thorough. After the update was completed, he stayed while I checked that the laptop was performing correctly and that I could access my e-mail and my files - and my laptop continues to work well. All in all, this worked out very well and I am very pleased with my experience with CyberTeam Solutions. If I had computer\IT issues in the future, I would certainly contact them again.
Description of Work
I had my Dell laptop's operating system upgraded from Windows 7 to WIndows 10.
Category
computer repair
Mickey D.
05/13/2019
I was skeptical when I found out that I would be working with someone “remotely” instead of coming to the house. But Al made a believer of me. He got right to work and stepped me thru all the screens, very patient and easy going, very knowledgeable. He did all the work from his end and I am back in business. His expertise was priceless. A $59 fee very well spent, would hire them again in a heart beat. It’s reassuring to know Cyber Team Solutions is there when I need help and I wouldn’t hesitate to call on them again.
Description of Work
Could not print from laptop.
Category
computer repair
Mike C.
04/21/2019
The technician was very knowledgeable and thorough. He was able to find and fix the issues with the computer and patiently explained what had happened. He ran a diagnostic test on the printer and we discovered it was just shot.
Description of Work
My PC was shutting off on its own and kicking me out of programs. In addition, my printer had stopped working.
Category
computer repair, computer training
Susan L.
04/19/2019
Anuj G.
03/04/2019
Lucy A.
01/27/2019
Great. I had struggled all day to get a new printer to install wirelessly. The instructions were obscure and the on-line help simply ran me in circles. I have been calling on Al at Cyber Team for years and he always is able to fix or sort out or whatever. I put in a request and he came promptly, later that afternoon. The printer continued to put up some resistance, but Al quickly had it under control and working properly. There was enough time left in the hour for him to set up the software so I could play a DVD of granddaughter's school performance. Al is always prompt, professional, knowledgeable and expert. He has very extensive experience. And he pays attention to trying to save his customers money, in terms of what is needed to buy, and what is not, what is the best product and place to get it economically. It is a great help to have him as a resource.
Description of Work
install a new printer; get DVD playing
Category
computer repair, computer training
cassandra B.
04/28/2018
ANDI F.
04/10/2018
The work, completed remotely, was first-rate -- exactly what I had hoped for -- provided the same day that I contacted the company, understanding the problems I was having, fixing them, and explaining every step clearly and thoroughly. I had used the services of this company several times before and have always been highly satisfied.
Description of Work
(1) Re-installation of security protection; and (2) establishing cloud back-up of all files.
Category
computer repair
Phone
Address
.
Columbia, MD 21044
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