Unique Cleaning Solutions

I have used Unique Cleaning Solutions for years. Initially the quality was excellent but the quality gradually diminished over time. Still, I was willing to work with the company because we had a long-standing relationship. My main issue with Unique Cleaning Solutions is that the company regularly attempts to adjust payment rates that were not agreed to. Related to payment, on numerous occasions, they've sent 3-4 cleaners when we'd only agreed to two. Then after the work is performed, they inform you that you need to pay extra money for the extra people / time. I refused, as this should have been articulated ahead of time. While the company did not force the upcharge, it gets frustrating when it happens on multiple occasions. I've also had to contact them to refund charges that were not agreed to. Most recently, Mr. Angel Rivera communicated that I need to pay extra because my household missed previous month's appointment; however, I reminded him that we missed last month's appointment because Unique Cleaning Solutions overbooked the schedule, and we had to cancel. Specifically, last month we agreed to a 3 pm appointment, but on the day of, they shifted us to a 12 pm appointment. Ultimately, we could not accommodate the new time, and our appointment was cancelled. Overall, I'd say consistency in service as well as clear communication (particularly related to payment) are areas of development for the company. At any rate, we're moving onward with a new company, and I wish UCS the best!