Fresco Air LLC

Alberto really came through for us--on speed, flexibility, price, and customer relations. I contracted with Magnolia Plumbing to replace our rooftop A/C. They removed the old unit with a crane, tore the cardboard off the new one...and realized it wouldn't fit. And then they hardly communicated. So I was left without A/C for a few weeks, as it got hotter. I scrambled to find another company. Alberto responded quickly. We went from initial contact to installation in 12 days. His workers were polite and friendly, and went the extra mile--well, 12 feet--to replace an old thermostat cable in the inaccessible attic with a modern, many-stranded one, which other companies would not promise to do. In my experience this family-run company won't give you the most polished, corporate customer experience but they make up for it by being nimble and resourceful. I was flexible in return, for example, letting them throw in whatever thermostat they had in the the truck, knowing that I'd just replace it on my own dime the next week. It worked fine that way. I don't know yet if the company will stand behind its work in the years to come if something goes wrong. But for the price, quality, and speed of work so far, I'm happy with my choice. The parts warranty comes from Bosch, which lists Fresco as a certified installer. For annual service, I'll have many options. For labor costs of repair I'll self-insure.

Alberto, the owner of Fresco Air, gave me a thorough assessment of what replacing my boiler would entail. His observations about the various problems with my current system were 100% in line with what other well-rated Angie's list HVAC contractors had noted, but his price was substantially lower (35-40% less). This might have concerned me if he hadn't come very highly recommended by two friends who were delighted with his work, and both pronounced him very trustworthy and competent. I really liked him, he explained everything so clearly and carefully (including the things that could go wrong or be discovered along the way), and I hired him on the spot. 

Luckily, he was able to get to work in the next few days, as cold weather was approaching.  His team was punctual, respectful, careful, quick, and clean. Everything was done just as he said, and when he discovered a problem in the radiator pipes (as he suspected he might), he walked me through the issue, and the small extra charge.  I love my new system, and I feel I had the best possible experience getting such a major repair done. I wish I'd done it years earlier.