Freedom Overhead Door

Great job! Rick & Randy went beyond the original task and got the motorized opener working properly and up to code. Thanks gents!

The serviceman was here within an hour of my phone call. He immediately saw what was wrong. He placed a temporary repair to re-mate the broken spring ends, and will return ASAP with a new set of springs. The secretary was friendly and effiecient. The repairman was friendly, experienced, and professional. He made no attempt to sell me more than I needed, or charge me an unfair amount for the repair. I would call this company first if I have any further problems with my garage door operation.

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Trim did not match door. We were told it was they way the manufacturer sent it. Wiring was exposed and not the way the old door was. The company was willing to redo the trim and wiring to our satisfaction. Everything seems fine now.

Freedom Overhead Door did a great job! We obtained several quotes and they were able to give us a quote that was a little less than the competition with higher quality doors. The staff and owner were very responsive and I would highly recommend them to my friends and neighbors.

Met at MD Home and Garden show in Oct. Spoke to young woman there and them called company for estimate. Estimate given and date given for work and agreed up. Showed up on time did the job in one day. Replacing two garage doors. Replaced the walk-in door a month later as agreed. Overall we are very pleased with the contractors and work performed.

They arrived promptly as scheduled and went immediately to work. The installation went smoothly except that one of the door panels was damage during installation. However, this was immediately pointed out to me by the technician and a new panel was installed as soon as the company received the replacement. The only problem experienced was that when it came time to pay there was a difference of opinion on the final cost. This was resolved by a compromise on the unanticipated additional cost. In fact, if I had understood the correct final cost there was another company who had quoted a lower price. I am not unhappy with the work received but I might have been just as pleased with the other company. The only open issue is that the finish on one piece of hardware has already failed and I am waiting to have that repaired. The contractor has not has been as responsive on this as I would have preferred but I trust that it will be resolved soon.

All of the above BUT, the owner did not let me know that there was a $65 charge for the estimate. When I called his office his secretary (who was on vacation the week the owner was at my house) told me that she usually handles all the calls, and always mentions that charge. While she was gone, the owner was doing her job AND his, too, so I am not surprised or angry that he didn't mention the estimate was not going to be free. But, I DID want to talk to him and he never answered each of the five calls I made to him. My last message was that I wasn't going to call him anymore, but if he did or did not answer would tell me a lot about his company. In all the other ways we communicated by phone, I would have given him an A, but that last call made me give him an F.

I felt that the price was very reasonable. The installation of the new door was excellent. I found that Mr Lopez was very polite and friendly. I would recommend him to anyone who is looking for a garage door.