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Roy's Painting Company Inc
Acoustic Ceiling Tiles - Install, Exterior Surfaces - Powerwashing, Exterior Surfaces - Sandblasting,
About us
Roy's Painting Company, Inc. has been in business since 1972 providing outstanding services to the DC, Maryland, & Virginia area. We have approximately 10 employees available for services. Additional phone - (301) 599-1720.
Business highlights
Emergency services offered
53 years of experience
Services we offer
Drywall Hanging, Drywall Repairs, Interior & Exterior Residential & Commercial Painting, Minor Wood Repairs, Power Washing, Staining Of Decks & Wood Work & Minor Carpentry Work., Wallpaper Removal, Water Damage
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.359 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 71% | ||
| 8% | ||
| 3% | ||
| 12% | ||
| 5% |
Showing 1-25 of 59 reviews
GWENDELYN R.
Jun 2020
I cannot say enough about how please I am with my investment. Over the years I have painted myself or hired folks on the side who claim to be painters and actually they were not. Quick paint overs..nail pops sticking thru the paint. One coat of paint and then it fades after a year....paint on the floor and so on. So thats what I use to do. I realized that my home is my investment. I wanted my house to be five star living. Well, I was driving one day and saw the Roys Paint truck. I gave them a call and met Ginger on the phone. I love her! She immediately new what my needs were and explained very carefully what needs to be done in order to make my home five stars. Her crew arrived buckets in hand and let the work begin! Jose, Henry, Oscar and more....what an awesome crew. So friendly..but those guys WORKED! SANDING, SCRUBBING, PAINTING, POWER WASHING, and on and on! I love it! The professionalism, paying, attention to detail, Integrity..yes I said it! Integrity...I could trust them with my home. They made recommendations, suggestions and most of all the price was reasonable and competitive. In summary, if you want quality work done on your home..and please remember you pay for what you get....I would highly recommend Roys Paint, Clinton, MD. hands down. Try them....YOU will like them. By the way did I say they painted my whole house inside out! Thank you Roys Paint for a job well done.
Response from Roy's Painting Company Inc
"Thank you Ms. [Member Name Removed]! It truly has been a pleasure working with you!! Ginger Brown"
Anne G.
May 2017
Great, fantastic. Just want to get a shout out to Roy's Painting Company, Inc. and to say thank you so much for a job well done. Jimmy and Henry were very professional, hard working and had a great personality. They showed up on time, and finished both the bathroom and bedroom in one day. We were very pleased with this company and definitely will be using them again. Your company, from the start showed us respect and promptly returned any calls we had. We will tell our friends about your company, and pass on to them how professional your painters were. Thank you again for a job well done.
Response from Roy's Painting Company Inc
"Thank you Mrs. [Member Name Removed]! It was our pleasure! We will be here if you need us in the future! Sincerely, Ginger Brown"
Karen L.
Mar 2017
Excellent! The workers were consistently on time and worked very well individually and as a team. They were friendly and worked extremely hard! The quality of their work was outstanding! Ginger, the owner, checked in regularly in person, and was easy to communicate with. The drywall areas are like-new! They blend perfectly with the surrounding areas. The replaced window sill is beautifully and professionally made. The paint work is beautiful and flawless! The price was excellent, as I compared several companies prior to hiring Roy's. I learned of this company through a friend's referral, and I will be passing this recommendation on to others who need painting services.
Response from Roy's Painting Company Inc
"Thank you Ms. [Member Name Removed]! It was a pleasure working with you! We will be here for your future projects. Enjoy your new house! Sincerely, Ginger Brown"
MELVIN N.
Dec 2016
They were very thorough and very professional.
Response from Roy's Painting Company Inc
"Thank you Mr. [Member Name Removed]! It was a pleasure working with you as well! Please let us know if you have any future projects! Ginger"
Joy D.
Sep 2016
unknown
Response from Roy's Painting Company Inc
"Thank you Ms. [Member Name Removed]!! It was a pleasure working with you as well! Please let us know if you have any future projects! Thank you! Ginger"
Anna C.
Aug 2016
unknown
Response from Roy's Painting Company Inc
"Thank you Mrs. [Member Name Removed]!! It's a pleasure working with you as well! We look forward to future projects with you! Thank you! Ginger"
John F.
May 2016
unknown
Response from Roy's Painting Company Inc
"Thank you Mr. [Member Name Removed]! It was a pleasure working with you as well! We look forward to hearing from you in the future! Thank you! Ginger"
Catherine W.
Apr 2016
I interviewed several painting companies for the job, who all gave me very high estimates. I was going to hire a handyman with apparently little experience painting when I came upon Roy's name on Angie's List. They arrived on time for both the estimate and the work, charged a fair price, and performed completely professional work. The front of my house looks great. They were extremely easy to work with as well. This includes the team that did the estimate, the team that did the painting,and Ginger on the phone.
I will certainly use them again.
I will certainly use them again.
Response from Roy's Painting Company Inc
"Thank you! We appreciate your business!"
Joseph H.
Feb 2016
Painter arrived in the morning at 10am, Feb. 8, spackled areas, took approx 45 mins. Ask if he would like additional lighting because we had one small window in kitchen and he said yes. Scheduled to return at noon, did not call or return to paint. Did return following morning at 9:30 am, sanded and put coat of paint on ceiling, ask painter why he did not tell me he was using a tectured roller, but he had ceiling halfway completed, he continued to use textured roller, he said it would not be too textured. I did address a couple of areas that did not look like it was well sanded but painter said the paint would cover it well. On job approx. 2 hrs. Did not like that company Rep. Mr. Hile stopped by to rush painter back to office, he was not on job that long. After paint dried, a couple of areas was overlooked in the spackling process and notified company. Company was reluctant to come back out but sent Mr Hile instead of painter to address areas of concern, he said it was lighting that reflect shadows on ceiling, when I was trying to address the actual areas that needed spackling. They were minor areas but would require paint the company used onsite. Mr. Hile felt their company did all they could do and took a stand and refuse to spackle and paint those areas. I insisted that he pay closer attention, but he kept talking about improper lighting reflects shadow that makes it look as if there is a problem, but with hesitation, he will consult with owner. No one called from company to update me on action they might take or owner's remarks. I called one morning, Mr. Hile answered, claim they will send someone out , secretary will call, but they retract that decision and followed up with a letter Feb. 11, stating the lighting was the issue, that a gentleman bystander in my home, commented, in background, on lighting (which was unprofessional to include someone of no interest to this job) and I call the company and ask to speak to owner because of this comment, and secretary tells me no one is around, but I said to secretary, that I hired and paid your company and address my issues to Mr. Hile, rude to include bystander's comment in their letter. Also, in the letter, they spoke of s second coat of paint to provide full coverage and let me know it was free. I was not told they used a second coat and ask what that has to do with providing customer satisfaction, because if a second coat of paint is required to produce a quality outcome why are you addressing word "free" because I paid for what the job required. The secretary had more to say to me than the owner. The company letter was stating, in finality, that improper lighting refraction, free second coat and contract was fulfilled and refuse to come back to fix those areas and provide any form of customer service/satisfaction. Their unprofessionalism in handling the situation requires grading of F. I did followup with a letter, Feb. 18. If this company, in earnest, provided customer satisfaction, I would have considered using a company's service again when they are willing to correct their mistakes. I told them referrals are based on how they provide quality work and customer satisfaction.
Response from Roy's Painting Company Inc
"We are sorry if you felt we didn't complete your project to your liking. We did patch, sand and paint the ceiling complete as contracted. We even applied a 2nd coat which the contract didn't call for to keep a happy customer. On day one, we didn't return because our painter thought the area might take longer to dry due to the weather so he decided to return the next day to complete the work. He used a standard 9 inch roller with 1/2 nap on your ceiling, not a textured roller. Any roller or brush will provide some sort of texture. To avoid this you can spray which we don't do in occupied or finished house/units. Mr. Hile is a supervisor of our company who is sent out to review work if there is a complaint. He will decide if we didn't do something correctly or if there isn't a problem. If there is a problem, he will take care of it. There was not a problem, so nothing was done. The painter wasn't needed to return. Mr. Hile told the customer on the phone that he would have the secretary call back because he was unaware of the letter sent a few days before that. In regards to the lighting, you need to have NORMAL LIGHTING in order to determine if there is an issue or not. Customer provided a flood lighting which will show shadows on the ceiling. This is stated on the back of our contracts. A bystanders comments were stated in the dispute with the customer because the bystander agreed that there was nothing wrong with the ceiling. The bystander is believed to be her husband. We don't feel as if this is rude to stated what was said or heard. We are sorry we were unable to satisfy this customer. We feel as if we tried to do everything to make her happy but we can't continue to do work which is unnecessary just to have the same issues. We always try to please the customer but every company has to have guidelines that this is done in. We hope you will continue to read other positive reviews."
Gail B.
Oct 2015
unknown
Response from Roy's Painting Company Inc
"Thank you! We appreciate your business!"
Virginia L.
Aug 2015
.
Response from Roy's Painting Company Inc
"Thank you! We appreciate your business!"
Janice G.
Jun 2015
They could've edged better.
Lauren R.
Jun 2015
unknown
Response from Roy's Painting Company Inc
"Thank you! We appreciate your business!"
Maia T.
May 2015
Arrive 30 minutes late. The two men smelled like smoke. Didn't patch, sand or caulk. Told me when they were applying second coat of paint - but must not have - paint underneath is now showing through.
Called and waited. Emailed and was told to please be patient. Then they sent a 65 year old man to do what the first two guys didn't do. This gentleman patched and caulked but forgot the white paint. He promised to return but never did.
May 13th called again - early - wanted to talk to someone other than the normal receptionist, spoke to Roy himself and was told someone would come out the 14th or 15th.
Still waiting. Actually, no longer want them to return.
Called and waited. Emailed and was told to please be patient. Then they sent a 65 year old man to do what the first two guys didn't do. This gentleman patched and caulked but forgot the white paint. He promised to return but never did.
May 13th called again - early - wanted to talk to someone other than the normal receptionist, spoke to Roy himself and was told someone would come out the 14th or 15th.
Still waiting. Actually, no longer want them to return.
Response from Roy's Painting Company Inc
"Good Morning [Member Name Removed]! We did complete the work on April 15th as scheduled. The office staff explained to you that we would get to you but needed to be patience. The painters explained to us that the work was done but a few areas needed to be patched better. We always patch, sand, and caulk on all our contracts. So we are sorry if you feel this work wasn't complete. We did finish our contract as stated. We have always been a reputable company to ensure our customers are satisfied. Please continue to read our reviews. Thank you!"
Jerry B.
Apr 2015
They did everything very well. They painted my living room, dining room and a man cave all at once.
Donna L.
Apr 2015
.It went okay
Dianna P.
Mar 2015
unknown
Jeanette J.
Jan 2015
From my first call, receiving an estimate, to performing the work, Mr. Hife and his associates were punctual, professional, and helpful. The work looks great, and the premises were left in clean condition.
R N.
Nov 2014
Did a great job, very pleased.
Dwight M.
Aug 2014
Well done! Two young men were very knowledgeable, and offered good advice on painting options.
Response from Roy's Painting Company Inc
"Thank you [Member name removed]! We have quality long time employees to make it possible to provide you this type of service. We are glad to hear you are pleased. Call us if you need us for future work. Thank you!"
Chante S.
Jun 2014
unknown
Paula B.
Jun 2014
Came to give estimate the day I called, started the job the next day! This was wonderful since another painter had been stringing us along since October! A + job!
Patrina R.
Apr 2014
Bill gave us an estimate on the 24th. Very nice man with a great price. Crew started a few days later as scheduled. They were very pleasant, efficient and neat. A beautiful job.
Debbie J.
Apr 2014
Wonderful. Both gentlemen were on time a great painters. Very professional.
Lori S.
Mar 2014
The overall work was good, they were there on time, organized and clean up was done very well. Two coats on every wall would have done the job in the beginning. Also the chest drawer in one of the rooms was move with two people, one person tried to move the chest back against the wall and broke it, I saw it and reported it to the company. Nothing was done about this.
Response from Roy's Painting Company Inc
"We are glad we were able to return to take care of any problems you might have had. In regards to the broken drawers, they were already broken prior to us painting. We understand that you might have just noticed, but we didn't break it. We have insurance in the events we are responsible for breaking or damaging anything. We are sorry you felt as if we are responsible for the drawers. We hope you will give us another try. Please continue to read the reviews to see we are a reputable company. Thank you!"
Licensing
State Contractor License Requirements
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FAQ
Roy's Painting Company Inc is currently rated 4.3 overall out of 5.
Roy's Painting Company Inc accepts the following forms of payment: CreditCard
Yes, Roy's Painting Company Inc offers free project estimates.
No, Roy's Painting Company Inc does not offer eco-friendly accreditations.
No, Roy's Painting Company Inc does not offer a senior discount.
Yes, Roy's Painting Company Inc offers emergency services.
No, Roy's Painting Company Inc does not offer warranties.