Founded 2001 • With Angi since February 2012
Service Provider Response
We knew with us coming in after all the other competing contractors and the current environment, that the project was not going to be good for us or given as we sell real kitchen cabinets and related products at the best prices in town. We don't do RTA cabinets and never focus on giving requested high end options for lower than a competitor is not even offering or carrying. Really hope the estimate, kitchen layout drawings, cabinet samples, and cabinet designing consultation you received, help you out. Good Luck on your project.Service Provider Response
Very proud of my guys for working through the customer's erratic mood swings and behavior issues we witnessed on this job like we have NEVER encountered before. Being the THIRD (3rd) General Contractor chosen for this job and customer not having a bathroom for 7 years (what customer told me), we helped this customer out and finished an ENTIRE gorgeous Luxury bathroom with additional work added after contract. Very, very, proud of my guys and obviously bathroom came out very well. I originally had written about 7,000 words easily countering this customer's review and omitted FACTS, but I have been lead a different way. I hope customer takes my advice for the future on getting assistance for herself.Service Provider Response
Apologized to [Member Info Removed] for missed apt. I was admitted to hospital and missed original appointment unexpectently. Had a second chance to meet her and was on time for second chance appointment, etc.Service Provider Response
Thank you. We are very excited about your master bathroom project.Service Provider Response
[member name removed], You are not, and never have been a customer of ours. You can talk to me directly with any concerns an employee or one of the receptionists has caused you.Service Provider Response
We thank you for your business. Looking forward to the upcoming projects with you in the next week.Service Provider Response
When this original grade was first given by customer, no one from New Look had met this member and no work was contracted or scheduled by New Look. Angies List Account Representative recommended I work with customer to rectify the matter. Taking matters into my own hands I initiated contact with member and apologized for what appeared to be a missed appointment. Member agreed to change "F" grade to possible "A" if member satisfied with the free work New Look had offered member. Work included New Look paying for all labor and materials to prepare & protect, prime, and paint two coats on ceilings and walls in living room, hallway, and 2 story foyer. Job started on October 20, 2014 with 4 New Look staff, cost around $1,800.00, completed 1-2 days early, staff was on time every day, and performed professionally while everyone wore company attire. On the last day of work, member (now an official customer), told each New Look staff person that she was thankful and they did a great job. When calling a week and a half later about the agreement, the only time customer called after project was completed, the customer told myself and lead painter, who has over 30 years experience, never to call her again and she would change the grade whenever she felt like it. Angies List will not contact customer or investigate truth, but has allowed me to update my response. Thanks Angies List!Service Provider Response
Thank you for your business. Lot of custom work.Service Provider Response
It is always a pleasure meeting customers such as yourself. We are available whenever it is convenient for you. Thank you for your consideration.Service Provider Response
[Name removed], It was a great pleasure meeting you and your husband. We know how situations inside family can change and we are here at your service in the future. Thank you for your business and consideration.Service Provider Response
I have my original notes from the first time being in the home and the various number of upgrades that happened after the ratified contract (which was not just a piece of paper with a price). Some upgrades, like the upgraded granite chosen, did not cost you a dime including the custom stained legs for the special top. We can post the before and after pictures to give public a fair visual? Very disappointing to see this after all New Look persons were told project and items were good, but in fact, you meant and wrote otherwise.Service Provider Response
Thank you for your business. Review a little puzzling, but would love to have conversation about it.Service Provider Response
Customers like yourself are the reason why we love doing this business.Service Provider Response
Working with you guys was terrific. The fact that there is an engineer and county employee within the family, building permit (and other permits) related to the projects, it makes us at New Look continue to perform at a high level. All permits passed, and luxury as well as quality continues for a very long time.Service Provider Response
From New Look, you are one of the greatest customers EVER. Everyday you made sure we were hydrated, comfortable inside (we had some extreme weather), free to work unsupervised without question. I had to hold back the tears when I saw the recent additional tip you left for the service we gave you. You are a true poster child for "great" customers. We already felt the appreciation every time we stepped into the house or spoke with you on phone and in person from day 1. Can't wait to talk about future projects. As always, Thank You for your business from all of us.Angi Certified
We specialize in all phases of remodeling for your home, business, bathrooms, kitchens, finishing basements, and more! We guarantee your satisfaction, and we won’t leave until the job is done right. We pride ourselves on the quality work we provide, while delivering great customer service! Check out all the services we offer below and call -or- click to schedule a free estimate today!
Angi Certified
2022 Super Service Award
Offers Coupon
Whiting Co has been serving the Baltimore and Washington areas for 41 years. When you work with Whiting Co, you work with highly experienced professionals who have worked with the company for over 25 years. If inquiring about work through Quick Connect program, please include a phone number to contact you. Award winning. Additional DBA - The Whiting Company. Additional website - www.whitingcompany.com .***CURRENTLY, WE ARE ONLY TAKING ON NEW INSTALLATION/REPLACEMENT JOBS**. We aren't doing small repair jobs. Additional phone: 301-218-5400
Angi Certified
2022 Super Service Award
We specialize in all phases of roofing, gutters, siding, and remodeling for your home, business, bathrooms, kitchens, finishing basements, and more! We guarantee your satisfaction, and we won’t leave until the job is done right. We pride ourselves on the quality work we provide, while delivering great customer service! Check out all the services we offer below and call -or- click to schedule a free estimate today!