Overall, they did reasonably good work, and the presentation of the house was much improved. So, I am giving middle ratings to be fair; however, it was a stressful experience that had many negatives. Some of these are as follows: 1) Bear in mind that I now live two hours from the house. We were aiming to meet on a Saturday to do the final walkthrough and payment, but his crew weren't quite finished, so we postponed to Tuesday evening. Something came up at work Tuesday and I couldn't make it work, so I called him and requested to meet the following Friday evening. He immediately threatened to file liens against the house, boasted that he had connections in PG county, and said would sue me. This is all before he'd even sent me the final invoice, and I had been precisely on time with all other payments. 2) One of his painting crew turned out to have a record a mile long, and stole a vehicle that I had on the property. I had moved the car for this gentleman to be able to paint in the area, offered to sell it to him, and _also_ showed him where the keys were in case he needed to move it again. (This was a crew who had full access to the house and keys while we were living elsewhere, and so while possibly naive, I extended trust to this guy, and it bit me.) I'm all for giving people second chances, but it's not fair to homeowners to have people with suspect backgrounds in your crew. 3) When it turned out that the wood floor in fact couldn't be cleaned and required sanding / refinishing, Morgan ended up sanding only one room out of three (even though there was floor damage in the other rooms that required refinishing too) because "it didn't make business sense for him" to restore the other rooms (we're talking around 150sq ft restored and 400sq ft not.) 4) When doing the final walkthrough, I noticed that some (of the newly sprayed) paint was peeling off one of the outside walls, because the walls had not been properly prepared ahead of time, and the paint underneath was loose. I pointed this out to Morgan, and he said that "preparation of exterior walls ahead of painting wasn't included in the contract." This is very typical of many issues we encountered; things that may have reasonably been assumed to be covered the contract (e.g. preparing walls before painting them) weren't explicitly listed in black and white, and therefore he felt he wasn't required to do them. 5) His crew installed a GFI outlet, but neglected to ground it. This was flagged in the home inspection, and cost money to fix. 6) There was a drainage backup issue on the washer, which was in the contract to have fixed. I explained the issue to him up front. When his plumber was on site, Morgan forgot some of the details, and his plumber thought that it just had to be snaked to fix it. I convinced him to get his plumber back out (since it was a fairly new drainage line and wasn't backed up), and he required me to pay $100 to get the plumber on site.. He told me that his plumber inspected the whole setup, and determined that it was "exactly as he'd have installed it." They didn't fix the issue. I got a separate plumber out after the fact, who found that the 2" drain line ran away from the main sewer drain into a 1 1/2" drain line, before doubling back on itself - hence it backing up. So I don't believe that his plumber actually inspected the whole setup. (To be fair here, Morgan said he was unable to reproduce the backing up problem; however, simply running the machine through a drain cycle 2-3 times was always sufficient for me to do so.) 7) He left a full pickup truck's worth of garbage on site, which a friend of mine instead removed. Morgan waved it off saying that he'd already hauled a pickup truck's worth off site, as if he'd done me a favor by doing so, and therefore was off the hook for the remaining construction debris. There's other smaller stuff that also went wrong that I don't have room for here. From my point of view, I don't think Morgan took good enough notes on the original walkthrough to capture all the things we discussed. When I got the contract, I assumed that it was summarizing (e.g. "Paint house exterior" would reasonably be shorthand for "Prep exterior of house to be painted, including scraping loose paint, sanding if necessary, power washing, and then paint it",) but that wasn't the case. If you decide to work with this crew, assume that what is in the contract is exceptionally literally what will be done, no matter what context was discussed on earlier dates.