Colorful Carpets

"Thank you, [Member Name Removed]. It was our absolute pleasure to be able to provide you with our carpet dyeing expertise."

"Thank you for taking the time to share your comments, [member name removed]. As a matter of fact we DID arrive exactly on time this past Friday morning at 8:00 (an early morning appointment to accommodate you) and knocked on the door repeatedly but there was no answer. We then tried to call you but the phone immediately went into voicemail. We knocked very loudly two more times but there was no answer. So we left our business card in the door to show that we had come. The only other way that we could have come in would have been to force our entry through the locked door. It is not so unusual for bleach spots to return after they have been repaired. This is not due to any negligence or mistakes on the part of the dye technician, but rather is due to the nature of the chemical in the carpet. Certain chemicals, if very strong, may require additional neutralization treatments to fully remove or deactivate the chemical. In the event that a follow-up visit is required we normally charge a minimal fee to cover our travel expense as we are not the ones who put the chemical in the carpet in the first place. In your case we opted to come back at no additional charge because you're located very close to us. But since no one answered the door we would now have to make a THIRD visit to your house, hence the $25.00 return trip fee. We feel that this is very fair and reasonable. Especially since our invoice/contract clearly states that there is a $100 minimum return trip charge. We apologize for the delay in returning to your house, but we did attempt to come there. We are the very best in the industry and that creates a high demand for our services which can make it very challenging to accommodate every customer in the time frame in which they would like it completed by. You will recall that when we initially came out to your residence that we came on a Sunday, a day that we are normally closed. We did this to accommodate you as we would not have been available for at least another two weeks. We also charged you only $200 because when you contacted us you told us that you had two bleached areas. When we arrived we found five bleached areas, yet we honored our original quote of $200. No one has taken advantage of you, nor have you been swindled. If you would like us to return to your home, please call us and let us know. We would be happy to speak with you if the swearing and accusations are restrained. We will leave your comments here for all to see as we believe that what makes a company great is not whether or not they ever have issues or problems to deal with, but rather how they choose to deal with them and ultimately ensure the happiness of their customers. If you change your mind, please let us know. We stand behind our work and our commitment to excellence and good customer service. We will be happy to waive the return fee to facilitate an amicable solution. Cordially, Colorful Carpets."

"Thank you, [Member Name Removed]. For some reason we just saw your review. Thank you for your kind words. It was our absolute pleasure to provide you with our company dyeing expertise."