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Tri State Restorations, LLC
Acoustic Ceiling Tiles - Install, Carpets or Rugs - Clean at Home, Water Removal Recovery Service,
About us
Contact our 24-hour emergency line - Help is only 90-minutes away! Tri State Restorations LLC is a family-owned residential and commercial licensed recovery expert with over 35 years combined experience serving the greater Washington D.C. metropolitan area. We are the DMV area's mitigation, remediation, removal, cleanup and restoration specialists. Our certified technicians are available 24/7 with a fast 90-minute response time to help resolve your water, mold, fire, biohazard or, sewage emergency. View a complete listing of our services on our website TriStateRestores.com. Certified and Licensed by: MHIC, IAQA, LLCRC & RIA | We are a member of the BBB.
Business highlights
Emergency services offered
18 years of experience
Amenities
Emergency Services
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.328 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 79% | ||
| 4% | ||
| 0% | ||
| 4% | ||
| 14% |
Showing 1-25 of 28 reviews
Sarah B.
Jan 2025
This company came to my rescue when my house was flooded and my ceiling was on the floor. They were here in a matter of hours. Alfredo and Cirico were prompt, kind, and so helpful. I will recommend them to anyone who asks, and use them again in a heartbeat, should I need to...though I hope I won't.
Kathy A.
Feb 2024
TriState Restoration was at my house within 2 hours of being contacted. They did a perfect job cleaning up the water damage.
Response from Tri State Restorations, LLC
"Thanks so much for sharing your experience, Ms. [Member Name Removed]! We appreciate the support and are glad to have been able to Turn Your Disaster into Peace of Mind!"
Bart K.
Dec 2023
Working with Tri State Restorations was an excellent experience. Scheduling was easy, and response time was quick. Alfredo, our service technician, was outstanding. He was extremely efficient, professional, thorough, knowledgeable and friendly. I cannot say enough about how pleasant it was working with him to mitigate the damage from our water leak. He is the absolute best!
Response from Tri State Restorations, LLC
"Thanks so much, [Member Name Removed]! We appreciate the support and are glad we were able to help with Turning Your Disaster into Peace of Mind!"
Shaun G.
Nov 2022
This is a terrible company. I called FH Furr and they recommended this scam of a company. They came in an removed drywall I never requested to have moved and when I called to find out about the enormous charges I was given the run around and we are now headed to court. Do not use this company or use them as they will scam you and send you and enormous bill for work they did not or was not authorized to do. Jamel Davis is their worst employee and he claimed to be the owner when I started questioning them. DO NOT USE TRI-State…run away from them. I hope no one who reads this gets scammed. There are plenty of good restoration companies out there that will serve you better.
Victor T.
Jun 2021
Great contractor. Responsive, professional, attentive; overall great service. We will certainly use them for all future needs, and we don't hesitate to recommend them.
Response from Tri State Restorations, LLC
"Thanks so much, [Member Name Removed]! We really appreciate you taking the time to share your experience!"
Rafael T.
May 2021
Excelent any problem On time Profesional Good equipment
Response from Tri State Restorations, LLC
"Thanks for taking the time to review us, [Member Name Removed]! We appreciate it!"
Carrie G.
Apr 2021
Great service ,save our customer's house from being destroyed
Response from Tri State Restorations, LLC
"Thanks for sharing your TSR experience, [Member Name Removed]! We appreciate it!"
Maura D.
Feb 2021
Very pleased with the work and with the capability and kindness of their employees. Would highly recommend them!
Response from Tri State Restorations, LLC
"Thank you for sharing your TSR experience, [Member Name Removed]!"
Brit M.
Jul 2020
Amazing job! Staff was fast and courteous! Will absolutely use them again in the future!
Response from Tri State Restorations, LLC
"Thank you for sharing your TSR experience! We appreciate the opportunity to serve you!"
Taylor W.
Jul 2020
The Tri State team was very punctual and professional. It was a pleasure to work with them. Their help in a trying time was above and beyond.
Response from Tri State Restorations, LLC
"Thank you, [Member Name Removed]! We appreciate you sharing your TSR experience!"
Loraine C.
Jul 2020
The representative at Tri State tried to scam me by telling me there was mold on all furniture and other items in the living area of my basement. They opened a wall in my basement and removed carpeting without consulting me. I was at home upstairs the entire time. I was also told that I would have to pay CASH for renovations not covered by my Home owners insurance. The day the insurance representative showed up and told them there was no mold on the furniture and other areas they identified they left and never returned. The company never called to explain why! I had to hire another company to remove the wet and items from the area. A bill was later submitted to my insurance company for Services that were NOT provided.
Response from Tri State Restorations, LLC
"It's regretful to hear that your experience with TSR was not up to our standards. When provided with feedback, we make every effort to remedy issues that are brought to our attention. TSR advocates on behalf of our customers by working directly with insurance agencies to acquire both verbal and written authorization prior to all work performed. TSR then follows strict IICRC standards of care to complete our work. In the case of your home's mitigation, we submitted photo evidence of bacterial growth in the crawlspace and on the contents from your basement directly to your insurance adjuster. Allstate then provided written authorization to proceed with TSR’s mitigation services on all affected areas which led to the wall removal and pulled carpeting you mentioned. If it helps, TSR is more than happy to provide you with their authorization and pictures showing the bacterial growth in the crawlspace & furniture. We can also share the authorizations you signed detailing our removal and cleaning process, which involves bringing items to our company warehouse for treatment, cleaning and storage. We document the removal of objects and have pictures that show the emptied crawlspace. The day our technicians vacated the property, your adjuster arrived on site to inform us that the property tested positive for Lead and Asbestos which forced us to cease work. While we understand you felt uninformed during this process, we received no contact from you to address your concerns and given the opportunity, could have provided an explanation. We have no records to corroborate your “Cash-only” claim. It is our understanding that you had zero cost liability for the work performed because Allstate approved your claim in full and payment is forthcoming. We understand that some of our processes were not clearly communicated to you and hope this helps to explain the hardships you experienced. Because TSR aims to provide the best customer service possible, we will make every effort to prevent this situation moving forward."
Adan T.
Jul 2020
The team at Tri State Restorations was punctual, friendly and helped explain the process of how they were going to get rid of the water and ensure my basement was going to be free of mold build up due to the water. Most important to me was they showed empathy to what I was going through and how my flood was disrupting my life. While I don't wish what happened to me on anyone else, I would definitely refer Tri State's services to any of my family and friends in the event they are victims of any disaster recovery situations.
Response from Tri State Restorations, LLC
"Thanks, [Member Name Removed]! Glad we were able to meet your expectations and help turn your disaster into peace of mind!"
Noemi T.
Jul 2020
We were in the process of remodeling our house and found a bunch of mold behind the drywall in our basement. My insurance agent recommended Tri State Restorations and told me that they would provide a fair price since mold isn't covered under my homeowners policy. They worked with me on a reasonable payment plan and got us taken care of.
Response from Tri State Restorations, LLC
"Thanks for sharing your feedback with us!"
Cheryl M.
Jul 2020
I took 2 CE insurance classes and the online classes provided me with a lot of great information. I thank Tri State Restorations, LLC. I recommend this company!
Response from Tri State Restorations, LLC
"Thank you so much for sharing your feedback! We value your support and will continue to provide these services to our local insurance agent professionals."
Rachel C.
Jul 2020
Great workmanship and got the job done in a timely manner to prevent mold growing from the water! Very fast response times for estimates!
Response from Tri State Restorations, LLC
"Thank you for sharing your experience, [Member Name Removed]! We're happy to have been able to help you with your disaster."
Haunani M.
Jun 2020
I spoke with Jamel and Taylor in the office and they were able to walk me through the process and help me understand all the work and fees. Oscar and his help arrived on time and talked to me about what was happening at my home. Everyone was great! I felt like what was a huge disaster turned into meeting a group of helpful caring people who made me feel better about all the bad that had happened.
Response from Tri State Restorations, LLC
"Thank you for the review, [Member Name Removed]! Happy to know that we met your expectations and were able to turn your disaster into peace of mind!"
Walter D.
Jun 2020
Excellent service and great customer service.
Response from Tri State Restorations, LLC
"Thank you, [Member Name Removed]! We really appreciate the opportunity to work for you and thank you for taking the time to leave your feedback."
Addy S.
Jun 2020
Tri State was very professional, arrived quickly and helped me to clean up my basement after it flooded from my sump pump failing. Working with Alicia made the process very easy, she helped me to communicate with my insurance company and got everything done very quickly! Highly recommend!!
Response from Tri State Restorations, LLC
"Thank you, [Member Name Removed]! We really appreciate your feedback and are very happy to hear you are satisfied with our work!"
Stephen I.
Jun 2020
Great! They were very helpful and supportive. When we discovered our home flooded , someone was there within a couple of hours. My house looks better than it did before the flood!
Response from Tri State Restorations, LLC
"Thank you for the review, [Member Name Removed]! We're happy to have been able to turn your disaster into peace of mind!"
Jeff S.
Jun 2020
It was outstanding. We were at the beach when it happened. We were notified by a neighbor of mine. We called our insurance company. They recommended Tri State. We didn't know what the state of the house would be. My neighbor let them in. They immediately began. It was late on a Friday night. Tara, the owner was waiting for us. We didn't get there til 8 at night. She was waiting on the front steps waiting for us. Her approach was to get us ready because she said we wouldn't be prepared for what was in there. The way she handled it was very gentle and kind. We walked in to see our entire house was under water. She knocked it out of the part. Was constantly there. Everything had to come out. The house was stripped within about 2 days. Every day her trucks were there.
Response from Tri State Restorations, LLC
"Thanks for the kind words, [Member Name Removed]! We appreciate the opportunity to serve you and help turn your disaster into peace of mind!"
Isabella C.
May 2020
They are very professional, fair, they got back to you quickly, very careful and I'm very happy with the work they did.
Response from Tri State Restorations, LLC
"Thank you, [Member Name Removed]! We appreciate the opportunity to serve you and help turn your disaster into peace of mind!"
Glen L.
May 2020
They did a great job as always!
Response from Tri State Restorations, LLC
"Thank you, [Member Name Removed]! We always appreciate the opportunity to serve you and your business!"
Daniel D.
Sep 2015
unknown
Response from Tri State Restorations, LLC
"Hello [Member Name Removed], we apologize that your experience was not up to our standards. I wanted to reach out to let you know that we are a 24-hour business and our technicians work nights and weekends. We appreciate the referrals we receive from our plumbers and will always try our best to turn your disaster into peace of mind. Please reach out to us and let us know how we can help turn this into a positive experience!"
Barbara B.
Jun 2015
Perfect. All crew was on time, efficient and professional. Stayed on job all the way through. No complaints whatsoever.
Response from Tri State Restorations, LLC
"Thank you, [Member Name Removed]! We appreciate the review!"
Carl W.
May 2015
Service workers were friendly, careful and prolonged treatment to see if they could fix the problem (somewhat successful). Honest and hardworking.
Response from Tri State Restorations, LLC
"Thank you, [Member Name Removed]! We appreciate the opportunity to serve you!"
Licensing
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.
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FAQ
Tri State Restorations, LLC is currently rated 4.3 overall out of 5.
Tri State Restorations, LLC accepts the following forms of payment: CreditCard
No, Tri State Restorations, LLC does not offer free project estimates.
No, Tri State Restorations, LLC does not offer eco-friendly accreditations.
No, Tri State Restorations, LLC does not offer a senior discount.
Yes, Tri State Restorations, LLC offers emergency services.
No, Tri State Restorations, LLC does not offer warranties.