PLEASANTS CONSTRUCTION INC

Pleasants Construction, Clarksburg, Maryland http://pleasantsconstruction.com We didn?t hire them and still had an experience deserving a review. One random morning last month, our doorbell rings at 6:45 AM ? with two little kids whose days don?t need to start for another hour, this was not a welcome sound. At the front door is someone in a yellow safety vest who tells us he?s here to perform maintenance work on the sewer line in front of our home and will be blocking our entire driveway with his truck so we better move our cars because once he starts working he?s not moving. Not even sure where to start with this ? this kind of work doesn?t just pop up at 6:45 in the morning but was likely scheduled well in advance, and how is it OK to ring a doorbell that early in the morning unless an emergency? Let alone some ultimatum about blocking a private home?s driveway. We assume it?s the local sewer authority. But when we move the cars, we find it?s a local construction company ? Pleasants Construction from Clarksburg, Maryland ? doing work for the water and sewer authority. A call to complain about a 6:45 AM intrusion that day went unreturned. Then when we returned home at the end of the day, we found a quarter of our front yard had been turned in to a mud pit and landscaping stones and an in-ground sprinkler head had been driven over by large truck tires. Two more calls to Pleasants Construction went unreturned ? the very polite and nice woman answering the phones was sympathetic and promised to put the message in to someone?s hands, but no one at Pleasants seemed concerned enough about the conduct of their employees or the damage left behind to actually call back. Finally, I left an after hours and very detailed voicemail. Without bothering to contact us, someone showed up at our house and threw down some grass seed on the obviously muddied and grass-crushed area of the front lawn and left. We still have never gotten a call back from Pleasants, an explanation, an effort to make it right. All I can say is that companies and employees make mistakes, but how they handle them says a lot about their commitment to service and customer care. For Pleasants Construction, this one experience was enough ? they?re inconsiderate, unprofessional, sloppy, evasive.