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GEORGETOWN REFINISHING & ANTIQUE RESTORATION
Furniture Repair, Furniture Refinish, Furniture Upholster,
About us
20+ EMPLOYEES. COST IS DETERMINED BY SCOPE OF JOB. OFFER PICK UP AND DELIVERY SERVICES, ON-SITE REPAIRS, RESIDENTIAL, GOV'T AND COMMERCIAL RESTORATION AND REPAIR SERVICES.
Business highlights
75 years of experience
Services we offer
ANTIQUE RESTORATION, ART RESTORATION, CANE & RUSH REPLACEMENT., EXTERIOR DOOR REFINISHING, FABRICATIONS & MODIFICATIONS, FURNITURE REFINISHING & REPAIR, GOLD LEAF REPAIR, RE-UPHOLSTERY, SPECIALTY FINISHES
Accepted Payment Methods
- CreditCard
Reviews
4.938 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 89% | ||
| 8% | ||
| 3% | ||
| 0% | ||
| 0% |
Showing 1-25 of 38 reviews
JOAN C.
Nov 2015
unknown
Carla R.
Feb 2015
unknown
Judith M.
Jan 2015
unknown
SHEILA D.
Apr 2014
unknown
Remy J.
Feb 2014
They are miracle workers. I thought we might have to replace the top, but they repaired it to satisfaction saving me money and preserving the original look of this desk my father made in the '60s. The cost included pick-up and delivery. They were the only firm I contacted with experience on inlaid leather tops. I cose them primarily for this reason and found their prices on the other items competitive with less experienced firms.
Susan S.
Aug 2013
Pick up and delivery excellent. Quality workmanship!
Marshall G.
Nov 2012
I was able to send them photos of all of the various pieces for which I needed estimates, so they were able to give me a general price for all of the things I needed done, including whether or not they could be done on site at the house.
Overall the experience was great. The scheduler/office manager was helpful and responsive. I got a reminder card in the mail confirming the appointment and I even got a thank you not with a comment card and little free sticky pad of notes from their company.
All in all - very nice. I will use them again.
Overall the experience was great. The scheduler/office manager was helpful and responsive. I got a reminder card in the mail confirming the appointment and I even got a thank you not with a comment card and little free sticky pad of notes from their company.
All in all - very nice. I will use them again.
Elizabeth A.
Feb 2012
Very Good!
Winthrop C.
Feb 2012
We have used them on 2-3 occasions. They are really good and are quite knowledgeable. They have done a nice job on refinishing items for us as well as fixing a lock in an antique roll top that was a difficult job.
Kathleen L.
Feb 2012
unknown
MaeWanda M.
Feb 2012
unknown
David L.
Feb 2012
Overall, the experience went really well. My wife dealt directly with them, but both of us were very happy with the outcome. We actually inherited some furniture that we're expecting to take back to them for more work!
David L.
Feb 2012
It was a great experience overall. They were detail oriented and the job was well done. I was very happy with them!
Murray H.
Feb 2012
It was expensive, but the job was good. They're the only ones in the area that do this type of work. I just felt like it was really expensive for the amount of work done.
MICHAEL F.
Jan 2012
Did not refinish one leaf as they were told to do; so entire table had to go back to be redone because of the difference in shade. Finish was not as good as I expected or as I previously received from other refinishers.
Response from GEORGETOWN REFINISHING & ANTIQUE RESTORATION
"We take great pride in the craftsmanship and years of experience our shop offers to its customers. Whenever there is a concern with a finished project, we strive to do everything possible to address the concern and satisfy our customers. The table leaf on this project was indeed refinished with the entire table project and delivered complete the first time. However, 3 months after delivery the customer removed the leaves from storage and contacted us to address a concern with one table leaf. Once back in our shop we could right away determine the finish on the single leaf went cloudy or white while in storage. There are many reasons this concern could have happened, as we are working with natural wood and chemical products. The important message is that our customers concerns for the table were taken very seriously and addressed promptly. We picked up the entire table and leaves at the customers request and returned them after thoroughly addressing any possible concerns with the table. The table was returned to the customer complete and in top condition a year ago. We value our customers and do regret the position of this customer."
Pat A.
Jan 2011
They are very highly rated. He did a fantastic job. The price was reasonable; I paid $1000 for 7 pieces of furniture. He did a beautiful job.
Je G.
Jan 2011
The guy who came out did not know how to fix this. He did not balance the doors and was going to saw things off until I stopped him. He had wood filler that he used which was not appropriate for use on antiques. I have had good results in the shop but for calling someone out, I did not have a good experience. I had to ask him to leave.
Resolution:
The owner came to my home to look at the things that were not fixed up to my standards. He took the chair that they repaired in the past and re-repaired it properly, very satisfactory work done on their part. The owner came to make good because he knew he had a bad report and he did a great job of following up with me.
Resolution:
The owner came to my home to look at the things that were not fixed up to my standards. He took the chair that they repaired in the past and re-repaired it properly, very satisfactory work done on their part. The owner came to make good because he knew he had a bad report and he did a great job of following up with me.
Response from GEORGETOWN REFINISHING & ANTIQUE RESTORATION
"We take great pride in our work, and our reward is knowing that our customer is satisfied. Our reputation for quality work lies with our customers, so we are always very concerned when we do not meet our customers expectations. We do hope our sincere efforts to reach out to this customer will give the confidence and trust to return to our services, as has been suggested."
Alan W.
Oct 2010
It turned out great. It was terrific, great job. They were nice people. You could never tall the dog had chewed on the armoire. They were able to fix the table.
David L.
Jul 2010
Georgetown picked it up and delivered it, with good communication about dates and times on both ends. Staff were very professional and courteous. The sideboard looks fantastic now -- like new!
Anne M.
Mar 2010
Excellent job.
Carla C.
Oct 2009
They did a beautiful job. They were extremely nice to deal with on the phone. They showed up when they said that they would. They were very careful loading all of the parts and pieces in to the truck. My daughter said that when they brought it into her home they were very careful. She pointed a couple of things out that hadn't been done and there was just a miscommunication between the office, my daughter, and myself. I am still waiting for them to come back to complete the work.
Chris H.
Aug 2009
They provided an informal quote by email based on pictures I sent. When I was ready ( they were patient with my 2-month delay) we set up a pickup appointment. They arrived on time, but provided no receipt to acknowledge they had my property. The repairs took a couple weeks, and they were very good about contacting me to clarify what I did and did not want done. The final price matched the estimate. I lack a basis for price comparison of such work; the price seemed a bit high but they did a fine job.
Rosemary G.
May 2009
They arrived promptly, gave estimate and picked up furniture carefully and on time. Carefull to match two pieces. Truck had accident and newly refinished table had a small scratch. They took it back without any trouble and beautifully restored it. We are very pleased.
Margaret H.
Dec 2008
We contacted the company (via email) and our inquiry was promptly returned with a phone call. My wife arranged a Saturday house call. Bill arrived exactly on time and provided us an estimate and the details of the work to be done. We agreed and he proceeded to fix the table right there in our home. Upon completion he figured the exact price and it came out less than the estimate. We are tremendously satisfied with the service and the quality of work. In fact, after the holidays we will contact Bill for further work on other pieces of furniture.
Je G.
Nov 2008
They are hard to get a hold of...left phone messages with no response for 10 days. Worth chasing, as they did what they said they would do, for the price agreed upon, and the work is of good quality. Pick up and delivery had pre-arrival phone calls which was helpful.
Licensing
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FAQ
GEORGETOWN REFINISHING & ANTIQUE RESTORATION is currently rated 4.9 overall out of 5.
GEORGETOWN REFINISHING & ANTIQUE RESTORATION accepts the following forms of payment: CreditCard
No, GEORGETOWN REFINISHING & ANTIQUE RESTORATION does not offer free project estimates.
No, GEORGETOWN REFINISHING & ANTIQUE RESTORATION does not offer eco-friendly accreditations.
No, GEORGETOWN REFINISHING & ANTIQUE RESTORATION does not offer a senior discount.
No, GEORGETOWN REFINISHING & ANTIQUE RESTORATION does not offer emergency services.
No, GEORGETOWN REFINISHING & ANTIQUE RESTORATION does not offer warranties.