GLASS BLOCK OF BALTIMORE

An unexpected cancellation from another customer opened up a spot for me a few weeks in advance and they replaced the window without incident and within an hour. excellent!!!

Mistakenly overcharged $461 in October 2018. Now it is late January 2019 and all I get is promises to be paid -- but no check.

had an old drafty window in my first floor powder room. I wanted a glass block window with a vent. However the size of my window prevented that, the dimensions of my window were small. Contacted company and they responded promptly, came to take measurements. window was ready in 3 weeks. Arrived on time , finished install in under 45 minutes, cleaned up area. Happy customer

Turning a bedroom into a closet and bathroom required transforming an ordinary window that ended up in the shower to a glass block window that would let in light, but provide greater security and privacy. The job was made more difficult by the age and style of building of the original construction. Because of my measurement error, they had to re-make the window and make several trips of some distance. They did both at no extra charge. The product is superb, the service was exceptional, and the price very reasonable. If the need ever arises, I will use them again, and I highly recommend them.

Called Glass Block of Baltimore on 4/7/2017. They came and gave me a estimate on 4/10/2017. Told me they would call me when they could schedule work. Called back on 4/11/2017 and said the would be here on 4/12/2017. Work would take about 5 hrs. Showed up at 09:30am on 4/12. Work completed at 02:00pm. Rick and Rob met all expectations. The work was superior. I would have no problem recommending them to anyone. They were complete professionals and very courteous.

The person who came to measure and the people who came to install were all friendly and professional. Install went pretty quick and looks great.

They did a beautiful job. They were very professional. They were on time and did exactly what we wanted.

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Once, we settled on a date, they came exactly on time and replaced the 5 basement windows with glass blocks containing air vents in less than 2 hours. They cleaned up any mess. Prior to arrival, I made sure there was sufficient space in front of each window, as instructed, for them to work.

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The company did an excellent job. They accommodated us because we had a break-in. They did exactly what other A reviewers attested to. Rich was incredibly kind. We cannot thank them enough for their honesty and expert work. I would not use any other company for quality glass block, professional installation, and timely service.

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The estimator came promptly to give me the cost estimate and let me know a time frame for
installation. When I did not hear back in the estimated time frame I called and was told that I would
get a call for the actual install date by the next Monday. I called back the next Tuesday and was given
a date and time.  The two installers came at the given time, took out the old windows and removed foam
insulation around the smaller window so the new one could go in smoothly. The installation itself was neatly
done and looks good. One of the old windows had to be broken so the old metal frame could be removed,
something I anticipated might have to happen.
The only glitch was in the clean up of the shards of broken glass.  I had to clean up numerous shards of glass on
the basement floor, a hazard to our pets. I also had to clean up numerous glass shards outside in the grass,
a potential danger to the preschool children who happened to come over the same day as the installation.
I was very glad I looked over both the basement and the yard and removed the broken glass, but I felt the
installers should have been more thorough in their clean up.

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      Well, they arrived at the time they specified and prepared to begin when a problem was discovered.   I have three windows had well covers over them and they were screwed down and after fifteen minutes of looking they could not find the right nut for the screws.   It was an honest mistake in that during the estimate it wasn't noticed and I did not notice.   In talking with Rick (Brother of the owner) he said they could rip the covers off but I would have to buy 3 new ones for about $20 a piece or they could come back at a later date with the correct nut as these were well down installed well covers.

      They arrived again at the time specified with the correct tools.  The process was done in three and a half hours which was 30 minutes under the original estimate.   They cleaned up after themselves and also gave me instruction on the care and cleaning of the glass block windows.  I would use them again for other windows in my home.

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Their professionalism is fine.

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The company arrived on time on both days (day of the in home estimate and the day of installation). The men were very professional and did an outstanding job. We were told the job would take about one and a half hours to complete. It took only one hour and fifteen minutes to complete. The men did a great job of cleaning up the little bit of debris on the basement floor. The windows look great. I would highly recommend this company to anyone wishing to have glass block windows installed in their house.

I liked it all. I would give them A's for everything. They were on time, the work was done well, they cleaned up and their price was reasonable.

Rob and his team were great to work with from start to finish. They were able to match the price of one of their competitors. From the initial call, estimate, and installation, everything was handled in a professional, but friendly manner. Rob is very concerned with performing good work, and making sure his clients are happy. I will definitely recommend Rob to anyone looking to have glass block windows installed.

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