GLASS BLOCK OF BALTIMORE
About us
We are a local family business which has been serving the baltimore washington area for 25 yeats. we take pride in our workmanship and have the most qualified installers in the business. we are reasonibly prices and take pride in trust and honesty.
Business highlights
Services we offer
security basement windowa shower wall an room partitions bathroom windows
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Number of Stars | Image of Distribution | Number of Ratings |
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86% | ||
14% | ||
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"Was confusion with aSecond deposit check being mailed to me once I found out about the second check mailed out two checks to customer which got lost in the mail after a second check out lost in the mail customer called [Member Name Removed] came to office in return for deposit"
installation. When I did not hear back in the estimated time frame I called and was told that I would
get a call for the actual install date by the next Monday. I called back the next Tuesday and was given
a date and time. The two installers came at the given time, took out the old windows and removed foam
insulation around the smaller window so the new one could go in smoothly. The installation itself was neatly
done and looks good. One of the old windows had to be broken so the old metal frame could be removed,
something I anticipated might have to happen.
The only glitch was in the clean up of the shards of broken glass. I had to clean up numerous shards of glass on
the basement floor, a hazard to our pets. I also had to clean up numerous glass shards outside in the grass,
a potential danger to the preschool children who happened to come over the same day as the installation.
I was very glad I looked over both the basement and the yard and removed the broken glass, but I felt the
installers should have been more thorough in their clean up.
Well, they arrived at the time they specified and prepared to begin when a problem was discovered. I have three windows had well covers over them and they were screwed down and after fifteen minutes of looking they could not find the right nut for the screws. It was an honest mistake in that during the estimate it wasn't noticed and I did not notice. In talking with Rick (Brother of the owner) he said they could rip the covers off but I would have to buy 3 new ones for about $20 a piece or they could come back at a later date with the correct nut as these were well down installed well covers.
They arrived again at the time specified with the correct tools. The process was done in three and a half hours which was 30 minutes under the original estimate. They cleaned up after themselves and also gave me instruction on the care and cleaning of the glass block windows. I would use them again for other windows in my home.
Licensing
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