Long Fence

Initial rep was great and informative. Felt comfortable with initial sale. Hardly had any contact from customer service except for the payments. There were several delays that we were not informed about unless we called to ask. Took 7 months before they showed up to begin project. Only 1 person was sent to build steps. Took a week. Hard worked, hardly took a break. Had to call again to see when they would come to pour patio. Never knew when they were coming, they just showed up. Hardly spoke with the homeowners. Inspection paperwork was just left on porch. Additional paperwork that is "required by the County" had to be completed by homeowner and taken to Court house to be notarized and filed and also provide a copy back to Long Fence. Time sensitive materials which added to homeowners to-do list. Gave this contract to LF on the surface of their history and appearance of a 'good local company' but should have stayed with original contactors in VA. Puddle of water forms when it rains

They were very reliable, thorough,. I'm very happy with the product they gave me

Excellent! I like that they have a lifetime warranty, and replaced the door handle without a charge.

They did a nice job.

Excellent work done. Will hire again.

the person who checked for the scope of the project was not the one who did the project, it was kind of frustrating for the gate that i wanted, The installation was great, it was a good product. The price was higher than what i have expected, so i need to be involved in talking with management to get the product i've expected.

Nothing but delays. Three sent out - one for iron fence and gate, one for aluminum and chain link fence, and one to fix the crew that installed the chain link and aluminum fence. Quality of work of the crews are subpar and full of attitude...especially the iron fence and gate crew. As of this review, 8/29/17, they are more than 6 weeks behind and just called to say they will be another 3 weeks behind. Sales person, Silver D., was unable to pass along the accurate work order to the office and the install crews. Pedestrian gate installed is not leveled and therefore does not close properly. At times, Silver would not return messages. Started to dealing with their manager, Jim, 8 weeks ago. Jim is a very nice man but is unable to keep the crews on schedule. NEVER EVER USE THEM. I would not used them ever again. in the future, I would rather pay more to get the job done on time and with quality.

There were five workers. The work took about a day to complete.

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Do NOt hire this company for anything. They built a deck and stairs several years (5) ago on my rental house. They used the cheapest wood, nails and everything else they needed to complete job. I am now replacing the wood and nails for this deck. Everything is falling apart now. Nails coming out and wood spintering and rotting. Half way thru the job, they ask for a final payment before the job is complete. Don't pay them a cent til its done or you won't see them again. Long companies is a rip off. Don't use them for anything or you will be sorry.

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The worst company I ever hired to have work done at home. They charge an arm and a leg, deliver late, do not care for their customers, do not provide advice and just stopped caring about customers. I ended up hiring another company who did the work for a third of the price and two times the quality. This after I had my gate lying on the backyard for two months because of the Long Fence incompetents.

It was amazing! Easy to schedule! Fantastic professionals!

Long Fence did an excellent job. The crew arrived in the time windows that was promised. They asked a few questions, walked me through what they were going to do. Then they did the job. They finished sooner than expect and left the area clean. Long's estimate was not the lowest. But I choose to go with them because I felt the the sales person actually listened when I raised issues. Some of the others when say "okay" then write up an estimate that clearly ignored my concerns.

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Ultimately, the product came out as promised so no complaints there.  However, the journey to get the fence details ironed out and prepared for installation was so difficult that I would not use Long Fence again.
To begin, our sales representative, Robert Brooks, showed up on time and gave us a good presentation on what Long Fence could provide.  At first, the price he provided was out of our budget, so he went back to his management and was able to work the fence into our budget.  We thought we were off to a great start but it was all downhill from there.  As we began to hone in on the specifics, we would ask questions via email and Robert would only answer half of them, which lead to multiple rounds of us having to ask the same question over and over again.  Then it became apparent that Robert was not familiar with the product lines he was selling as the original quote was actually for something that did not exist within our specifications, which he was aware of from the start.  This led to another round of unanswered questions, which became very frustrating.  Finally after a month of back and forth, we had a signed contract but it should have not taken this long to determine exactly what we needed.
When the contact was signed, Robert promised the fence would be installed by a certain date and that he or someone else from Long Fence would call us one week before the fence would be installed to confirm the installation would occur as planned.  Long Fence sent someone out from their installation team about two weeks prior to the promised installation date to conduct more precise measurements, so it appeared that everything was moving along smoothly.  However, as the installation date neared, we did not hear from Long Fence so we decided to call them to find out if they would be able to keep their promise.  We eventually got in contact with Vicky from their customer service department who told us that the fence had not been acquired/manufactured yet and it would not be installed by the date Robert promised.  Rather than attempt to fix this error, Vicky made us feel that our expectation to have the fence installed by the date Robert promised was unreasonable, which is quite ridiculous in my opinion as the date was promised to us in writing from an employee of their firm.  Vicky continued to investigate the issue and then provided us another installation date, which was three weeks after the date promised by Robert.  As the new installation date neared, we once again did not hear from Long Fence.  Upon following up with Vicky, we found out that they would miss the installation date once again.  At this point in the relationship, Vicky and Long Fence began to take ownership of their problems and offered us a $250 discount for the trouble we experienced thus far and provided a new installation date two weeks later.  
Finally, the fence was installed on this third date.  The installation crew was professional, punctual, and did a fantastic job.  The fence is great quality and looks fantastic on our porch.  Even with a great product, I would not work with Long Fence again for my fencing needs as the amount of legwork we needed to put in to keep Long Fence on track was absolutely disappointing.

Long Fence's quote was right in line with everyone else, but their professionalism won me over. The sales team and office staff are very friendly and knowledgeable. The subcontractor team that did the installation started later than we expected but finished the job in 1 day instead of the 2 days we were quoted. The fence looks fantastic and it is straight as an arrow. The gates are sturdy and only minimal debris was left behind. I am completely satisfied with the work and I am impressed with the extensive warranty Long Fence offers. I would use them again for any fencing needs.

The fence is gorgeous, but the workers left with the job not finished.  There were nails hanging out, which were a potential hazard for young children and in one place the fence had not received the topped off rail at the top of the slats.  Gates also rubbed together when closed causing friction and sometimes were very stiff when trying to open.
Long Fence promised to send the same crew  back out.  A couple of days later the crew, who were obviously annoyed, came and hammered in about 50% of the nails which were hanging out and finished the area that need to be topped off.
The rubbing gates were not addressed, and there still remained at least 20 nails sticking out of the fence by about an inch!
 I called Long Fence back a second time and it was a real struggle to have it looked at, eventually they came out reluctantly and saw the gates were rubbing and attempted to fix it.  Apparently both gates had been put in at angle which caused the two sides of the gate to meet at the top end and be further apart at the bottom and so needed to be reinstalled.  This never happened, and with all the fuss it required to have them come out again, I gave up.
A gorgeous looking fence, but now 2 years on the wood has split where the gates were rubbing and one of the gates has warped during that time, and has split entirely at the base.  Not impressed at all, and now that we are moving we will look elsewhere for a fence at our new home.

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